Clayton Hotel Cork City
Information about Clayton Hotel Cork City
Opening hours
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
One of the best hotels in Cork City, Clayton Hotel Cork City offers beautiful air-conditioned rooms with free Wi-Fi, and health centre with a swimming pool.
The perfect relaxing getaway in the heart of Cork city including tea, coffee and scones on arrival, 3-course evening meal and breakfast the following morning.
Celebrate your proposal with a 2-night romantic city break for two in the heart of Cork city including prosecco and chocolates on arrival, spa treatment and breakfast each morning.
Welcome to Clayton Hotel Cork City, located right in the heart of Cork. Ideal for a staycation with family or friends for weekend or longer . Explore the city at your doorstep before returning for a relaxing dip in our pool or a delicious meal in the Globe restaurant.
Where better to spend the Easter break with friends, family or a loved one than in the bustling heart of Cork. Ideally located in the city centre, Clayton Hotel Cork City provides the perfect base to explore all Cork has to offer. Check out some of our hotel deals and offers around Easter. Our hotel offers the perfect facilities and location in Cork City Centre, guaranteed fun whether you’re travelling with family or otherwise.
Rest and renew at Club Vitae Health & Fitness at Clayton Hotel Cork City. During your stay, you can enjoy use of the 18-metre heated-floor swimming pool.
Great food in the heart of the city. Taste the freshest of local ingredients and home-baked pastries. Sit back and soak up our warm atmosphere, with a glass of wine or a hot cup of coffee. Whether it’s an intimate meal for two, a business lunch or a catch up with a friend, Clayton Cork City is your ideal place to savour the moment.
Meet and do business at Clayton Hotel Cork City. Designed to meet your requirements, our sophisticated meeting and conference facilities are spacious, bright and equipped with the most up-to-date AV technology, so you can have full confidence in your event.
Celebrate your special day with us. With options designed to cater for the impressive to the intimate, and menus made to wow, we can make your day one to remember. Our expert wedding planners are always on hand to assist you and help create the perfect day for you.
Clayton Hotel Cork City has implemented a full range of enhanced sanitisation procedures and new practises which have been rigorously reviewed by Bureau Veritas, a trusted, independent global leader in testing, inspections and certification.
Our comment from FitFit Ireland about Clayton Hotel Cork City:
Clayton Hotel Cork City is an exceptional hotel located in the heart of Cork, offering a perfect blend of comfort and convenience. Many guests appreciate its fantastic location, allowing easy access to local attractions, shops, and dining options. The hotel features a variety of amenities, including a well-equipped gym, a lovely swimming pool, and a restaurant serving delicious meals.
Highlights:
- Friendly and attentive staff, who often go above and beyond to ensure a pleasant stay.
- Spacious and comfortable rooms, many of which offer stunning views of the scenic surroundings.
- Excellent breakfast options, with a good variety of hot and cold dishes.
- Great leisure facilities, including a gym and pool, although these can be busy at times.
- Convenient on-site parking, which is helpful given its city center location.
Despite the many positive experiences, some guests have raised concerns about specific aspects:
- Issues with air conditioning and room cleanliness have been noted, with some guests describing their rooms as needing maintenance.
- Noise from the surrounding area, including sounds from nearby shelters, can be disruptive, especially for those on lower floors.
- Some guests found the breakfast and room service quality to be lacking, suggesting room for improvement.
Overall, Clayton Hotel Cork City offers a welcoming atmosphere and is highly recommended for its location and amenities. Potential guests are encouraged to inquire about specific room conditions upon booking to ensure a satisfying stay.
Services, Machines and Guided Classes
Clayton Hotel Cork City: Opinions
Fantastic experience: Excellent stay in one of the best located and best value hotels in Cork City
Dear Guest, Thank you for leaving a review of your recent stay at Clayton Hotel Cork City. We appreciate your feedback and are delighted that you enjoyed your stay with us. We hope to welcome you back to Clayton Hotel Cork City in the future. Kind Regards, Klaudia Operations Manager
Positive experience: Here in a christmas party night out. The food was nice & the band was great. Gf options not up to much though.
Dear Guest, Thank you so much for our fantastic rating of your recent visit to The Clayton Hotel Cork City! Your concerns regarding gluten free options were shared with our chef. Thank you for your feedback. Hopefully you will be back to stay in the not too distant future. Kind Regards, Klaudia Operations Manager
Fantastic experience: Stayed here for about 9 weeks this year due to work Staff are very friendly, food in the restaurant is great, beer is a bit pricey. Room service has a €6.50 "tray rental charge" Ask for a room facing the river
Dear Guest, Thank you for leaving a review of your recent stay at Clayton Hotel Cork City. We appreciate your feedback and are delighted that you enjoyed your stay with us. We hope to welcome you back to Clayton Hotel Cork City in the future Kind Regards Klaudia Operations Manager
Negative experience: I arrived at reception and requested help with bringing my bag to the room (I had already checked in online) I was told this is not a service that is provided. Utterly shocking for e280.
Dear Guest, Thank you for taking the time to share a review of your recent visit to Clayton Cork City Hotel. We would naturally prefer if your review was more positive but we appreciate your feedback all the same. I believe our guest relation team was already in touch with you to address the issue. Once again, we apologise for any inconvenience you experienced during your stay. We genuinely value your feedback, and we hope to have the opportunity to welcome you back in the future, where we can strive to provide you with the exceptional experience you deserve. Kind Regards, Klaudia Operations Manager
Negative experience: Rooms extremely tired and dated, had just been cleaned when we arrived, air freshener had been sprayed everywhere with a layer of it on the bathroom floor. Buffet breakfast was a disaster, no food and waiting half an hour for more to come out. Expensive for what it was, and felt ripped off with late check in and early check out, won't stay there again.
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We hope that this will not deter you from staying with us again in the future and hopefully if you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards, Klaudia Operations Manager
Fantastic experience: Really nice Hotel & great location...Basement Carpark & lift up to the main reception area. Excellent Food menu & fantastic staff...
Dear Guest, Thank you for leaving a review of your recent stay at Clayton Hotel Cork City. We appreciate your feedback and are delighted that you enjoyed your stay with us. We hope to welcome you back to Clayton Hotel Cork City in the future Kind Regards, Klaudia Operations Manager
Positive experience: The decor was great and so was the location. They made a small birthday cake for us which was very nice! But two major points of friction- there was no heat control in the room so we had to put on aircon or use a fan at night. Which seems a major waste of electricity and was unpleasant for sleeping. The coffee machine was broken and the replacement seemed hard to use. The receptionist mistakenly said we had money to owe when we checked out and didn’t apologise when we pointed out he must have the wrong room. The staff were generally pretty curt and unfriendly.
Dear Guest, Thank you for taking the time to share your comments in relation to your stay at Clayton Cork City Hotel. We are naturally disappointed that you felt the experience was not up to standard. We value all Guest comments and feedback and where necessary take the action required to correct a standard that may have slipped to an unacceptable level. We pride ourselves on maintaining the highest standards of service and Guests care at all times here at the hotel, and it's apparent in this case that we fell short. We will certainly use your feedback in a constructive manner as part of our ongoing communication with our team. We genuinely appreciate guest feedback where it highlights any issues or areas for improvement. Kind Regards, Klaudia Operations Manager
Fantastic experience: Hotel was very good, nice ambience, friendly staff.
Dear Guest, Thank you for leaving a review of your recent stay at Clayton Hotel Cork City. We appreciate your feedback and are delighted that you enjoyed your stay with us. We hope to welcome you back to Clayton Hotel Cork City in the future Kind Regards, Klaudia Operations Manager
Positive experience: I have stayed here before, and really enjoyed it. Beds were amazing, steam , sauna was fantastic! However, this year I did enjoy it also, but felt it has been left in some areas and needs work!. Changing room in gym and swim was dirty, floors wet (i mopped with one that was there )nappy left from kids swim. Some of the wood at the bottom of the lockers was totally rotten. One.or two showers needed attention too. I understand that it has a high foot fall, but the basic things need to be checked. The trainers were just sitting at the reception desk so we're not busy. Lovely people, just maybe needed a little.push to check things. The breakfast was absolutely fantastic. Bar food was really good too. Service behind the bar was extremely slow,but the waiters were faster than last year. Over all I did have a lovely stay. I am just personally picking things from last year. Beds were not good this year, quite soft as last year felt amazing! I only uses the shower once in my room and tbh glad , as it wasn't great. Power was awful. I enjoyed staying here,possibly because my friends were with me....However disappointed that it wasn't the same as the previous year. Probably leave it and try another hotel.
Dear Guest, On behalf of the team at Clayton Cork City Hotel to thank you for taking the time to share your experience with us. We appreciate your feedback and we want to express our sincere apologies for not meeting your expectations during your recent stay. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Your concerns were addressed with relevant departments. Once again, thank you for sharing hem with us. We hope that this will not deter you from staying with us again in the future and hopefully if you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards, Klaudia Operations Manager
Positive experience: I stayed here three nights in October for a business trip. It's a nice hotel and is located on the "island" in Cork between the two rivers, towards the eastern end. The hotel is showing a bit of age, but everything was clean and the room was comfortable. The room was a very nice size by European standards, and had one full and one single bed. There was a work area and the bathroom was a nice size. Bed was comfortable, water was plenty hot, towels were fresh and there was tea/coffee in the room. No complaints at all. There is a large breakfast room on the ground floor, and a coffee bar where you can grab a quicker bite. Breakfast was full Irish buffet, and cost 18 Euro in 2024 when I visited. Staff were friendly and the place was clean. I didn't use the restaurant otherwise, nor the bar, but they seemed popular with guests. There is public parking garage under the hotel, and I think it was 14 Euro per day with a small hotel discount; you have to remember to get your ticket validated at the front desk to get it however! Speaking of the front desk, they were friendly storing my luggage on the first day, and with calling me a cab upon departure. I would stay here again.
Dear Guest, Thank you for leaving a review of your recent stay at Clayton Hotel Cork City. We appreciate your feedback and are delighted that you enjoyed your stay with us. We hope to welcome you back to Clayton Hotel Cork City in the future. Kind Regards, Klaudia Operations Manager
Fantastic experience: The accommodations, food, and personnel were superb. Our room was better than we had anticipated, being spacious and comfortable. The WiFi connection was fast, and that was also a real pleasant surprise as many US hotels seem not to be quite as easy to access
Dear Guest, Thank you for leaving such as detailed review of your recent stay at Clayton Hotel Cork City. We appreciate your feedback and are delighted that you enjoyed your stay with us. We hope to welcome you back to Clayton Hotel Cork City in the future. Kind Regards, Klaudia Operations Manager
Fantastic experience: Had a great experience at the Clayton yesterday very helpful staff especially the red haired girl at reception made my experience 10 times better
Dear Guest, Thank you for leaving a review of your recent stay at Clayton Hotel Cork City. We appreciate your feedback and are delighted that you enjoyed your stay with us. We passed your kind comments to Emma. She ws thrilled, thank you for sharing it with us. We hope to welcome you back to Clayton Hotel Cork City in the future Kind Regards, Klaudia Operations Manager
Negative experience: We found this hotel last minute & normally I wouldn’t leave a poor review however this stay was pleasant until checkout . The reception staff was discussing and watching the American election as we were checking out. While checking out a woman working there proceeded to mock us for being American . She then made a statement in poor taste regarding our political situation. This shouldn’t have even been discussed with foreign guests paying to stay at a hotel . In any country we’ve visited it is considered rude to insult a visitor and insult their country. We were told our country was a mockery. All by staff working at a hotel Lobby in another country. As a general rule , it’s best not to insult guests or speak down on their countries of origin .
Dear Guest, Thank you for taking the time to leave a review after staying with us here at Clayton Hotel Cork City. On reading your feedback, I was really very taken aback to learn that you had been subjected to insults and mockery as you were checking out. Our team members are all on board because of their customer service ethic and outgoing, warm personalities. I apologise profusely that our team did not act appropriately in your company and very sorry that staff in question were naive and insensitive. It goes without saying that I have already addressed this unfortunate incident with the department in question and I am just sorry that we are responsible for you leaving our property with a very bad taste in your month. Rest assured that we appreciate all constructive feedback and use this to make improvements where we can - clearly there is a larger issue here to address. And do let me know if there is anything I am able to help with in the future - I would like to assist personally with any future reservations you might want to make as it would give me an opportunity to make amends in some way. Sincerest apologies once again and we hope that you have safe onward travels. Kind Regards, Klaudia Operations Manager
Fantastic experience: I recently stayed at the Clayton Hotel in Cork from Friday to Sunday, and it was a wonderful experience from start to finish. The moment I walked in, the atmosphere was welcoming, and the front desk staff really set the tone for my stay. The girls at reception had a great sense of humor and were incredibly helpful, making check-in a breeze and happily answering all my questions. It was so refreshing to encounter staff who were not only professional but also genuinely friendly and engaging. The room itself was immaculate — I couldn’t fault a single thing about it. Everything was spotless, and the attention to detail was clear. The water in the bathroom was always piping hot, which was perfect after a long day out. And the bed was simply divine; I don’t think I’ve had a better night’s sleep in any hotel. It was so comfortable that getting out of bed in the morning was almost a challenge! Overall, the Clayton Hotel Cork exceeded my expectations in every way. From the friendly service to the luxurious comfort, every detail was just right. I genuinely couldn’t find a single fault, and I’m already looking forward to my next visit. Highly recommended!
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and found the staff to be so great and helpful. We hope to see you again very soon. Kind Regards, Klaudia Operations Manager
Positive experience: Good food, friendly waiters. Great ambience.
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind Regards, Klaudia Operations Manager
Fantastic experience: Great Hotel for location , great to see they are making an effort with recycling around the premises and are environmentally friendly, parking a plus and great rates..comfy beds , can't fault this Hotel, staff very helpful and professional
Dear Guest, Thank you for taking the time to share your feedback. We are delighted to read your kind words regarding our sustainability efforts. Living Green is Clayton Hotels’ environmental movement which inspires care for our environment as a “Way of Life” throughout our hotels; both for our people and our guests. We hope to welcome you back to our hotel very soon! Kind Regards, Klaudia Operations Manager
Fantastic experience: Everything about this place is perfect. Location is easily walking distance to train station and anywhere downtown you would want to go. Staff was wonderful and friendly. Rooms were amazing. Will definitely stay here again!
Dear Guest, Thank you for leaving a review of your recent stay at Clayton Hotel Cork City. We appreciate your feedback and are delighted that you enjoyed your stay with us. We hope to welcome you back to Clayton Hotel Cork City in the future. Kind Regards, Klaudia Operations Manager
Fantastic experience: We stayed recently and were very satisfied wth the experience. The hotel is in a convenient location if visiting the city. The staff were very helpful and professional. The food was great and the overall atmosphere was really welcoming. We would stay again when visiting Cork.
Dear Guest, Thank you for leaving a review of your recent stay at Clayton Hotel Cork City. We appreciate your feedback and are delighted that you enjoyed your stay with us. We hope to welcome you back to Clayton Hotel Cork City in the future! Kind Regards, Klaudia Operations Manager
Negative experience: We stayed here for 10 days (weekdays) for work. Staff are friendly. The location is very accessible to everything and city centre. We were happy for our stay even though we noticed negative things in the hotel/room during our stay, but we ignored that as the staff are friendly, but not until yesterday. We usually keep the clean tag outside of our door to clean our room. But yesterday, we didn't put it as we were thinking this is already our last night. But when we came back in the evening after work, we were so surprised that someone entered our room and cleaned it. We also have one paper bag with snacks but it's not there anymore. We don't know if they accidentally threw it, as it's in a brown paper bag. Nothing important was missing, but we felt that this hotel is not safe at all. Our first question was, How did they know that no one was inside our room? And what if I am inside? And surprisingly, they will just enter our room? We went down to reception to report that, she already mentioned that if we don't put the clean tag they are not supposed to enter our room. She said she will send an email to the accommodation manager, We did check out today, and no one talked to us. How could they enter our room without any permission or without our request to clean it
Dear Guest, Thank you very much for taking the time to sharing your feedback with us. We would naturally prefer if your review was more positive but we appreciate your feedback all the same. We do apologise that you felt that room security wasn't up to the standard. The hotel procedure is that we don't enter the room if 'Don't disturb' sign is placed at the door, or if guest specifically request to not service the room. I can assure you that all safety measures are adhered to by our accommodation team. We do have records of any room entry to ensure that only authorised staff members can enter. Please accept our sincere apology for disposing of your snacks. I would like to have the opportunity to discuss the matter in person. Can I please kindly ask you to email [email protected], your contact details and preferable date and time for a phone call? I look forward to hearing from you. Kind Regards, Klaudia Operations Manager
Positive experience: the hotel is in a good location close to the center. The breakfast was good for us. the room was spacious and clean with a view of the river lee. The staff was very helpful and professional
Dear Guest, Thank you for leaving a review of your recent stay at Clayton Hotel Cork City. We appreciate your feedback and are delighted that you enjoyed your stay with us. We hope to welcome you back to Clayton Hotel Cork City in the future. Kind Regards, Klaudia Operations Manager
Positive experience: Mold in the rooms, cleaning is terrible.. there was 1 bottle of water and 1 spoon for two people .. The service is good at the reception, the breakfast is delicious
Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed the service and breakfast offering. Please accept our apology for room related issues. Your concerns were passed to Accommodation Manager. We hope to have the opportunity to welcome you back to the hotel. I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards, Klaudia Operations Manager Kind Regards, Klaudia
Positive experience: Very nice rooms, nice pool, sauna and gym too.. great location. Average service, room refresh doesn’t even include replacing used towels! You’ve to pay for basic dental kit! Absolutely below average breakfast, hardly any options.. the servers were very courteous though! Overall, had higher expectations but the hotel didn’t meet them.
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We hope that this will not deter you from staying with us again in the future and hopefully if you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards, Klaudia Operations Manager
Fantastic experience: Reception was super friendly and welcoming, short walk into the city. Lots of restaurants nearby. Swimming pool was nice for the kids on a very rainy day. Room was very comfortable. Breakfast was delicious.
Dear Guest, Thank you for leaving a review of your recent stay at Clayton Hotel Cork City. We appreciate your feedback and are delighted that you enjoyed your stay with us. We hope to welcome you back to Clayton Hotel Cork City in the future. Kind Regards, Klaudia Operations Manager
Fantastic experience: Good, conformable stay in a well located hotel. Room was modern and well maintained. Breakfast was excellent - plenty of choice. Globe restaurant was good both times I used it for lunch and in the evening. Special mention should go to Debbie at reception who was extremely helpful when I had a reservation issue and needed to make an unexpected change.
Dear Guest, Thank you very much for sharing such a lovely review! We are delighted to read that you enjoyed your stay, bar experience etc. Debbie was thrilled to hear your kind words! We hope to welcome you back to the hotel in the near future. Kind Regards, Klaudia Operations Manager
Fantastic experience: We held a meeting in the conference centre with 150 guests, the staff were really friendly and very helpful. Overnight accommodation was very comfortable, food was good, and the event was a big success. A big thank you to all the staff involved, we will be back and have no hesitation recommending the hotel to anyone for business or personal trips.
Dear Guest, Thank you for leaving a review of your recent stay at Clayton Hotel Cork City. We appreciate your feedback and are delighted that you enjoyed your stay with us and most importantly that conference went well. It was a pleasure to welcome you and your guests. We hope to welcome you back to Clayton Hotel Cork City in the future. Kind Regards, Klaudia Operations Manager
Fantastic experience: Excellent Hotel conveniently located in Cork City Centre. Clean Rooms . very friendly staff and a very respectable pint of Murphy's on offer in the bar !
Dear Guest, Thank you for leaving a review of your recent stay at Clayton Hotel Cork City. We appreciate your feedback and are delighted that you enjoyed your stay with us. We are delighted that you had a good time in the Globe Bar too. We hope to welcome you back to Clayton Hotel Cork City in the future. Kind Regards, Klaudia Operations Manager
Positive experience: Expensive. About 200 EUR/room is a lot. Rooms available from 15:00. This is a way too late. Of course with the morning flight we had to wait and managed to have a room from 1pm. Mould in the bathroom is all over tales around shower. Why? Can't you clean it? In my room bathroom was not clean as short hair was even on the shower wall. Awful. Double room and 1 cookie. I do not care if it is good taste or bad but the point is why 1? To be shared or staff eats one? For this value selection of tea very poor. Calling reception failed. When I went down there were 3 receptionist chatting!!!! And breakfast, a complete disaster. Tea and coffee served. Who puts 4 tea bags into a pot??? This is not elegant and also who told you to put so many of them in one pot? Let people take a hot water by themselves and leave tea selection on main table. This should be self-service. No real bread, just sponge toasts. Fruit seamed like with gas, bubbles which means that they are not fresh. I forgot about room window, we had balcony and there was always a noisy wind blowing through window. Impossible to sleep. Never again
Dear Guest, Thank you for taking the time to share your comments in relation to your stay at Clayton Cork City Hotel. We are naturally disappointed that you felt the experience was not up to standard. We value all Guest comments and feedback and where necessary take the action required to correct a standard that may have slipped to an unacceptable level. We pride ourselves on maintaining the highest standards of service and Guests care at all times here at the hotel, and it's apparent in this case that we fell short. We will certainly use your feedback in a constructive manner as part of our ongoing communication with our team. We genuinely appreciate guest feedback where it highlights any issues or areas for improvement. Kind Regards, Klaudia Operations Manager
Fantastic experience: Just had an amazing stay at the Clayton Hotel, the reception staff that booked us in was absolutely fantastic, so helpful and friendly and really made us welcome and such a happy bubbly young lady, the room we had with a balcony was spotless and really nice, the breakfast and meals we had was 5* can honestly say we couldn’t find anything to complain about, it was all fantastic, will definitely be back again
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Our reception team were thrilled to read your kind words. Thank you for sharing! It gives them a lovely boost! We hope to see you again very soon. Kind Regards, Klaudia Operations Manager
Positive experience: Overall it was a good stay. The bed was very comfortable and the room was very clean. The shower was great, it was nice that the shower head was removable. A slight negative in the bathroom was that there was no shaving mirror. The bedroom had good storage, but could have used a few more hangers; 4 were inadequate. The room felt spacious, there was adequate seating and a table which was helpful when we ordered room service. We felt the room was overall a bit dark. Lack of lighting we felt was an issue (especially as a woman trying to do my makeup (the bathroom mirror is too far away to see without glasses) and the plug sockets were unhelpfully located but they did include USB - if it were positioned at the side of a bed it would be better, it was just too far away for any of our cables to reach to charge while using. The room service we ordered was okay, the chips were raw but the chicken was delicious, albeit a small portion. We didn't use the pool facilities so I am unable to comment, but it was nice that they were there. Parking was good, but I felt for the price it should be included. Breakfast was not very good, the quality of the cooked breakfast was very poor and I do not believe that any of those ingredients were local as advertised in the restaurant. In future, I would get breakfast elsewhere. The staff were all extremely friendly and helpful. It was a good stay, but not a great stay. I think that there were a few things that could be improved and were expected for a 4 star hotel. I would probably stay again if there was an offer.
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We hope that this will not deter you from staying with us again in the future and hopefully if you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards, Klaudia Operations Manager
Positive experience: Nice hotel. Lovely breakfast. Great service
Dear Guest Thank you for leaving a review of your recent stay at Clayton Hotel Cork City. We appreciate your feedback and are delighted that you enjoyed your stay with us. We hope to welcome you back to Clayton Hotel Cork City in the future. Kind Regards, Klaudia Operations Manager
Negative experience: The food was lovely as were the staff, but after paying €662 for a balcony room to watch junkies right below us sleep, drinking, doing drugs, urinating, shouting and fighting most of the night, I wouldn’t recommend to anyone. We rang reception about this twice and were told they were ringing the guards, no guards showed up which makes me question if they did at all. We weren’t offered a new room after the price we paid? It was shameful.
Dear Guest, Dear Guest Thank you for taking the time to provide us with your feedback. We truly appreciate your input as it helps us improve our services. It is indeed unfortunate that the shelter is located near the hotel. We are in regular contact with An Garda Siochana and the local council to minimise the disturbance to guests and to control anti social behaviour. Unfortunately when you stayed, there was an incident but we have been reassured of an increased presence and new controls. We look forward to welcoming you back again in the near future. Kind regards, Klaudia Operations Manager
Fantastic experience: Great leisure centre. The gym is spacious, it has everything you need and is nicely air-conditioned.
Dear Guest Thank you for leaving a review of your recent stay at Clayton Hotel Cork City. We appreciate your feedback and are delighted that you enjoyed your stay and your experience in the leisure centre. We hope to welcome you back to Clayton Hotel Cork City in the future. Kind Regards, Klaudia Operations Manager
Negative experience: Rooms were clean, but the fans only pushed out extremely hot air. Which made it extremely difficult to sleep. They provided fans that helped a little, but was still unable to get a full nights rest.
Dear Guest, Thank you for taking the time to provide us with your feedback. We truly appreciate your input as it helps us improve our services. We apologise for any inconvenience you experienced due to the cooling system maintenance during your stay. I am delighted to share that issue has been resolved. We hope to have the opportunity to welcome you back in the future, where we can strive to provide you with the exceptional experience you deserve. Kind Regards, Klaudia Operations Manager
Fantastic experience: Good customer service. Lovely food with beautiful after taste.
Dear Guest, Thank you most sincerely for your kind review. It is always lovely to get such positive feedback, when we are working so hard to maintain high standards! I will pass your comments on to the teams… it will give them a lovely boost! We look forward to welcoming you back in the near future. Kind regards, Klaudia Operations Manager Klaudia
Negative experience: Our experience at this hotel was a mixed one the staff where very professional and very friendly put the rooms where a big letdown are first room was covered in dust. There was a hole in the bathroom wall and one of the drawers off the TV unit was broken which nearly fell out and caught my little lads toe. It just seems that housekeeping is really letting the hotel down. There was just tick dust everywhere in the lobby in the seating area the big golden balls that hang in the seating area just everywhere you touched was dusty. The air-conditioning didn’t work in the second room that we had to change to which meant we had to leave the windows open all night which generally wouldn’t be an issue but the hotel is surrounded by drug addicts and alcoholics who were squawking like seagulls all hours a day and night.
Dear Guest, Firstly, thank you so much for taking the time to post a review for us. Please accept our apology for the room not being serviced to desirable standards. We are always endeavouring to improve our service with ongoing training and I have passed on your comments to management. Again, thank you for bringing this to our attention to assist us in our efforts for continuous improvement across the board. It is indeed unfortunate that the shelter is located near the hotel. We are in regular contact with An Garda Siochana and the local council to minimise the disturbance to guests and to control anti social behaviour. Unfortunately when you stayed, there was an incident but we have been reassured of an increased presence and new controls. We hope to have the opportunity to welcome you back and restore your faith in our establishment. Kind Regards, Klaudia Operations Manager
Positive experience: Generally ok, nice breakfast, good dinner, good beer, service also ok. Hotel was touched by time the rooms need an urgent refreshment.
Dear Guest, Thank you for leaving a review of your recent stay at Clayton Hotel Cork City. We appreciate your feedback and are delighted that you enjoyed your stay with us. We hope to welcome you back to Clayton Hotel Cork City in the future. Kind Regards, Klaudia Operations Manager
Positive experience: i came to reception for checking in / i was told there is no toilet seat on the toilet / i was very surprised as i ask why am i the one getting this room / i was told that the hotel is fully booked they gave me voucher later on for drinks as an apology but i dont think anyone would like this experience of walking in to the room after long day with no toilet seat. i drove from the airport to the parking the parking was closed tried to ring them with no answer walked down to the reception to ask them to please open the door at 2 am in the morning
Dear Guest, Dear Guest, Thank you for taking the time to share your comments in relation to your stay at Clayton Cork City Hotel. We are naturally disappointed that you felt the experience was not up to standard. We value all Guest comments and feedback and where necessary take the action required to correct a standard that may have slipped to an unacceptable level. We pride ourselves on maintaining the highest standards of service and Guests care at all times here at the hotel, and it's apparent in this case that we fell short. We will certainly use your feedback in a constructive manner as part of our ongoing communication with our team. We genuinely appreciate guest feedback where it highlights any issues or areas for improvement. Kind Regards, Klaudia Operations Manager
Positive experience: For the rate we paid - I give 4 stars. Location was A+, with easy access to one of the main areas with plenty of dining options and shops. The room itself was spacious (we did a family room) but somewhat dated. The room location was sub optimal. On the back of the hotel there is a homeless shelter and for several hours all we could hear was screaming outside our 2nd story window. Even the sound machine we brought with us couldn’t drown the noise. It’s not technically the hotels fault and for what it’s worth we did complain and they did call the cops. So they were at least willing to try to help but their hands are tied. Not sure I’d stay here again mostly because of the noise. But if you are looking for good value for your money, a clean room and good location, don’t think twice.
Dear Guest, Thank you very much for taking the time to review the hotel. Yes, it is such a handy location for accessing all of the sights & sounds of Cork City by foot! It is indeed unfortunate that the shelter is located near the hotel. We are in regular contact with An Garda Siochana and the local council to minimise the disturbance to guests and to control anti social behaviour. Unfortunately when you stayed, there was an incident but we have been reassured of an increased presence and new controls. We hope to have the opportunity to welcome you back and restore your faith in our establishment. Kind Regards, Klaudia Operations Manager
Fantastic experience: Great location and facilities. The staff was friendly and accommodating.
Dear Guest, Thank you for leaving a review of your recent stay at Clayton Hotel Cork City. We appreciate your feedback and are delighted that you enjoyed your stay with us. We hope to welcome you back to Clayton Hotel Cork City in the future. Kind Regards, Klaudia Operations Manager
Positive experience: every single member of staff that we met was very efficient and friendly - the housekeeping folks said hello and smiled...front desk were welcoming and professional...breakfast room team went above and beyond in a very busy environment and the late night bar staff were really accommodating and made us feel valued. A couple of minor areas for improvement could be the cleanliness of the cups/plates,the shower/bath partition seal was worn and allowed water to flood the floor when shower was in use and some way of reducing the impact of the noise made street drinkers outside the hotel near the car park entrance - it was not possible to leave the windows open for fresh air and the weather was hot - this may be the reason an air conditioning unit was placed in our family room? Apart from that we had a very pleasant stay and have been repeat customers for several years each August and will return for sure.
Dear Guest, Thank you so much for taking the time to leave a review of us. I have passed your comments on to the team about their friendly and helpful approach. It is always nice for them to hear such positive feedback! We are always endeavouring to improve our service with ongoing training and I have passed on your comments to management. Again, thank you for bringing this to our attention to assist us in our efforts for continuous improvement across the board. We look forward to welcoming you back to the Clayton Hotel Cork City in the near future. Kind Regards, Klaudia Operations Manager
Fantastic experience: Perfect for what we wanted . Staff very friendly. Rooms Perfect. Breakfast lovely great choice and well run ..
Dear Guest, Thank you most sincerely for your kind review. It is always lovely to get such positive feedback, when we are working so hard to maintain high standards! I will pass your comments on to the teams… it will give them a lovely boost! We look forward to welcoming you back in the near future. Kind Regards, Klaudia Operations Manager
Fantastic experience: From Check-In to Check-Out, Every single staff member was great! The girls at reception accommodated us with an early arrival. The room was lovely and clean thanks to the housekeeping staff and maintenance. The bar ladies were great craic and helped to point us in the right direction to fun. The Ladies at the Cafe were so sweet and made great Cappuccino and made us laugh. Check out staff (Ada) were helpful too. Thank you Clayton Hotel, Cork
Thank you most sincerely for your kind review. It is always lovely to get such positive feedback, when we are working so hard to maintain high standards! I will pass your comments on to the teams… it will give them a lovely boost! Thank you again for sharing! We look forward to welcoming you back in the near future. Kind Regards, Klaudia Operations Manager
Fantastic experience: Debbie and Emma at reception have to be the friendliest staff I’ve ever met ! Very helpful and pleasant - infact no complaints for any staff but the girls in particular were brilliant ! Location perfect for walking to shops and bars
Dear Guest, Thank you most sincerely for your kind review. It is always lovely to get such positive feedback, when we are working so hard to maintain high standards! Emma and Debbie were thrilled to hear your lovely compliments. We hope to welcome you back to the hotel in the near future! Kind Regards, Klaudia Operations Manager
Positive experience: Nice clean and comfortable hotel, good coice for breakfast, good leisure facilities.
Dear Guest, Thank you for leaving a review of your recent stay at Clayton Hotel Cork City. We appreciate your feedback and are delighted that you enjoyed your stay with us. We hope to welcome you back to Clayton Hotel Cork City in the future. Kind Regards, Klaudia Operations Manager
Positive experience: The location is good, except for the drug addicts sleeping on the pavement round the back. The service at the front desk was good, but.... Internet in the rooms was nearly unusable. Good signal, appalling band width. Like the reviews of the Globe restaurant the breakfast was dire. Squishy croissants that tasted like they came out of a supermarket packet and scrambled eggs that were made from powder. Really unimpressed.
Dear Guest, Thank you for taking the time to share your comments in relation to your stay at Clayton Cork City Hotel. We are naturally disappointed that you felt the experience was not up to standard. We value all Guest comments and feedback and where necessary take the action required to correct a standard that may have slipped to an unacceptable level. We pride ourselves on maintaining the highest standards of service and Guests care at all times here at the hotel, and it's apparent in this case that we fell short. We will certainly use your feedback in a constructive manner as part of our ongoing communication with our team. We genuinely appreciate guest feedback where it highlights any issues or areas for improvement. Kind Regards, Klaudia Operations Manager
Negative experience: At nearly E500 for 2 nights we were very disappointed. Staff at reception were dismissive and quite rude, bathroom smelled like urine, shower parting leaked a lot of water onto the floor while showering, mini fridge was very dirty as well as the kettle and dusty cups. Bathroom sink drain is not working properly and there is no pressure in the shower. Breakfast quality is not great: Scrambled eggs and mushrooms were rubbery, way overcooked. Positives: Beds were comfortable, we have enjoyed the pool, although, were disappointed that jacuzzi was out of service and this was not noted on the website at the time of booking. We had left our bags in the storage area, I did not realise it is just left there in an open room, which is quite worrying as at times there were no staff members at the reception and it was left unattended. I have assumed that it would have been placed in a locker of sorts or at least behind locked doors This stay was definitely not worth the price we paid.
Dear Guest, Thank you for taking the time to review your visit to Clayton Cork City Hotel. We value all Guest comments and feedback and where necessary take the action required to correct a standard that may have slipped to an unacceptable level. We really try at all times to provide only the very best in service and hospitality to all our Guests and it is a source of disappointment to myself and all the Team that we fell below our own high standards during your visit. I note and will certainly follow up on mentions of room cleanliness and food quality and rest assured all guests comments are treated with the utmost seriousness and where appropriate action is taken to improve our products. The guests belongings are left in the back office where the reservation attendant is always present. In addition, all bags are tagged for the safety measures. Once again, thank you for your feedback and we hope to have opportunity to welcome you back and restore your faith in our establishment. Kind Regards, Klaudia Operations Manager
Fantastic experience: I truly enjoyed my stay and am positive for a come back
Dear Guest Thank you for leaving a review of your recent stay at Clayton Hotel Cork City. We appreciate your feedback and are delighted that you enjoyed your stay with us. We hope to welcome you back to Clayton Hotel Cork City in the future. Kind Regards, Klaudia Operations Manager
Positive experience: We've stayed at Clayton Cork City several times. The location is perfect for walking to shops, restaurants and pubs. Staff is friendly and helpful. Our main concerns are the safety and practicality of the tub/shower combo. The tubs are very deep with a high step to get in/out, and the only grab bar is located too far away to be helpful. The bathmat does not adhere to the tub, making it useless and quite dangerous as it slips out from under us. It's best to do without the mat, very carefully. In addition, the shower water easily leaks under the glass door, as the seal is very poor. Be prepared for a wet floor, even with the door angled into the tub. There's just no way to prevent it. Also, there was no fan in our bathroom, leading to a very unpleasant humid experience. We're not elderly or disabled. We simply want to point out that there are safety hazards for anyone staying in these rooms with tub/shower combos. Otherwise, we enjoyed our stay!
Dear Guest, Firstly, thank you for taking the time to leave a review for us. We are always glad to get feedback on maintenance issues so have traced your booking for your room number to address the issue with the shower and bathroom. We are always endeavouring to improve our service with ongoing training and I have passed on your comments to management. Again, thank you for bringing this to our attention to assist us in our efforts for continuous improvement across the board. We look forward to welcoming you back in the near future. Kind Regards, Klaudia Operations Manager
Positive experience: It was probably a once off but our room was not clean .and then a staff member told us that they didn't always change the bed sheets every day/ not acceptable
Dear Guest, Thank you for taking the time to share your comments in relation to your stay at Clayton Cork City Hotel. We are naturally disappointed that you felt the experience was not up to standard. We do indeed provide the refresh service on the second day of your stay. The full cleans can be requested at the desk. Please accept our apology if that wasn't communicated properly during check in process. We do hope to welcome you back to the hotel. I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards, Klaudia Operations Manager
Positive experience: Room had no view and a bit small taught they would clean the room but never did. Paid for the facilities but the jacuzzi wasn't working staff at reception were lovely but for the price I paid and too pay for the car park on top of it afterwards wasn't worth it and the room like I said was small I'd have too think about going back bit of a shame but it is what it is
Dear Guest, Thank you for taking the time to share your comments in relation to your stay at Clayton Cork City Hotel. We are naturally disappointed that you felt the experience was not up to standard. Please accept our apology for the jacuzzi being out of order. Please rest assured that we are diligently working to complete these improvements as quickly as possible to ensure a more comfortable environment for all our guests. We value all Guest comments and feedback and where necessary take the action required to correct a standard that may have slipped to an unacceptable level. We do hope to welcome you back to the hotel. I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards, Klaudia Operations Manager
Fantastic experience: Excellent helpful and friendly staff, super comfortable beds and delicious food
Dear Guest, Thank you most sincerely for your kind review. It is always lovely to get such positive feedback, when we are working so hard to maintain high standards! I will pass your comments on to the teams… it will give them a lovely boost! We look forward to welcoming you back in the near future. Kind Regards, Klaudia Operations Manager
Negative experience: Bad hotel with racism!!! do not go you will be sad afterwards. Swimming pool is super unclean and cids aren’t allowed to go there after 7pm.
Dear Guest, Thank you most sincerely for taking the time to post a review We are naturally disappointed that you felt the experience was not up to standard. Please get in touch with our office directly at your earliest convenience and a member of our team will be glad to discuss any concerns you may have had. Kind Regards, Klaudia Operations Manager
Fantastic experience: Nice hotel. Good facilities. Nice pool, steam room and sauna. Breakfast was excellent. The service wasn't the best at breakfast. Had to get up and ask for coffee and milk. Room for 3 adults but only 2 towels.
Dear Guest, Thank you for taking the time to share your comments in relation to your stay at Clayton Cork City Hotel. I am delighted to hear that you enjoyed the hotel location, facilities and breakfast offerings. We value all Guest comments and feedback and where necessary take the action required to correct a standard that may have slipped to an unacceptable level. We pride ourselves on maintaining the highest standards of service and Guests care at all times here at the hotel, and it's apparent in this case that we fell short. We will certainly use your feedback in a constructive manner as part of our ongoing communication with our team. We genuinely appreciate guest feedback where it highlights any issues or areas for improvement. We look forward to welcoming you back in the near future. Kind regards, Klaudia Operations Manager
Fantastic experience: Very comfortable rooms. Few vegan options but the staff went out of their way to arrange something for us. Thank you.
Dear Guest, Thank you for leaving a review of your recent stay at Clayton Hotel Cork City. We appreciate your feedback and are delighted that you enjoyed your stay with us. I am happy to hear that we were able to accommodate your dietary requirements. We hope to welcome you back to Clayton Hotel Cork City in the future. Kind Regards, Klaudia Operations Manager
Positive experience: Room was nice and big, comfortable bed and all amenities, Hair Dryer, Iron, Safe and Fridge. I have to say that we had the nicest breakfast that we've had in any other Irish hotel. Comfortable bed. My only problem is that the Air condition did not work. I woke up at 4am absolutely sweating to death, Could not sleep with the blankets covering us. We have to open the Window and curtains to leave air into the room.
Dear Guest, Thank you for leaving a review of your recent stay at Clayton Hotel Cork City. We appreciate your feedback and are delighted that you enjoyed your stay with us. , it was unfortunate that your air conditioning was not working. We have had some ongoing issues with air conditioning (thankfully resolved now) but I do apologize that it affected your stay with us. Once again, please accept our apologies. We hope to welcome you back to Clayton Hotel Cork City in the future. Kind Regards, Klaudia Operations Manager
Positive experience: The room and balcony were wonderful. The room needed some upkeep but very doable. Excellent location. Well worth spending your money to stay here.
Dear Guest, Thank you for leaving a review of your recent stay at Clayton Hotel Cork City. We appreciate your feedback and are delighted that you enjoyed your stay with us. We hope to welcome you back to Clayton Hotel Cork City in the future. Kind Regards, Klaudia Operations Manager
Fantastic experience: From the moment myself and my wife arrived until we left the hotel the staff were very welcoming and helpful. Big shout out to Julie Fitzgerald for making sure the room was as comfortable for us as could be for our stay and that we had everything we needed. She made the experience for my wife and myself that more enjoyable. We will definitely come back again.
Dear Guest, Thank you most sincerely for your kind review. It is always lovely to get such positive feedback, when we are working so hard to maintain high standards! I will pass your comments on to the teams and Julie!… it will give them a lovely boost! We look forward to welcoming you back in the near future. Kind Regards, Klaudia Operations Manager
Negative experience: Awful hotel! Air conditioning was broken, but they concealed that fact until after they charged your credit card for the stay. Bathroom was old and dirty with broken tile and black mold. Stay anywhere but here!
Dear Guest, Thank you most sincerely for taking the time to post a review. Unfortunately, we had serious problems with our Air Conditioning for a number of weeks in June, which despite our best efforts took longer than expected to resolve. We were being told on a daily basis that it would be resolved, but due to a very specific part being unavailable, the delay was far longer than expected. It has now thankfully been resolved but apologies if this impacted your stay with us. We look forward to welcoming you back in the near future and hopefully restore your faith in our establishment. Kind regards, Klaudia Operations Manager
Positive experience: What a disappointment. I cannot fathom how a hotel of this size and caliber would not disclose a broken air conditioning system beforehand and, instead, allow entire groups of guests to sleep in literal furnaces (since the rooms are windowless and facing the inner hall). Disingenuous at best.
Dear Guest, Thank you most sincerely for taking the time to post a review. Unfortunately, we had serious problems with our Air Conditioning for a number of weeks in June, which despite our best efforts took longer than expected to resolve. We were being told on a daily basis that it would be resolved, but due to a very specific part being unavailable, the delay was far longer than expected. It has now thankfully been resolved but apologies if this impacted your stay with us. We look forward to welcoming you back in the near future and hopefully restore your faith in our establishment. Kind regards, Klaudia Operations Manager
Negative experience: We will not stay here again. - Room was extremely hot, with no window to open. Staff didn’t seem to care. - Dinner staff were constantly confused about who had what dish. When we tried to tell them, they blatantly ignored the person talking. - 1 of the rooms had a leaking ceiling in the bathroom. When we told staff, they did not seem to care. - 1 of the rooms, the shower drain was completely clogged. When we told staff, they did not seem to care. At first, we were understanding of an issue, but after we kept having issues come up and the staff continued to be unresponsive, our stay became extremely disappointing. We cannot in good faith stay here again.
Dear Guest, On behalf of the team at Clayton Cork City Hotel to thank you for taking the time to share your experience with us. We appreciate your feedback and we want to express our sincere apologies for not meeting your expectations during your recent stay. We experienced issue with air condition system during your stay, which are now resolved. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We hope that this will not deter you from staying with us again in the future and hopefully if you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards, Klaudia Operations Manager
Negative experience: As with many other posts, we arrived to the Clayton and the AC was out. We were told it would not be fixed during our stay. The only option was to have your windows open, which seemed workable as it was pleasant outside. Unfortunately, the hotel backs up to a very active homeless shelter. It appears the shelter supports many individuals in the community with both food and housing. Those that don't get housing for the evening camp out outside the doors of the shelter. They are extremely noisy weeknights and weekends. Sleep was impossible until the Garda came and broke up the partying. The noise was very significant, and I suspect it would be an issue even with closed windows, especially on lower floors. Traffic is also very heavy during rush hour, so be mindful of timing if you're driving. The rooms, while clean, were a bit dated. Bathrooms had mold/mildew in the tile grout. Wifi worked great, and there is a great commercial district nearby with pubs, shops, etc. I agree with previous posts; this is not a 4 star hotel. It seems to cater to the coach tours, and the quality of the hotel doesn't match the price. If you do end up here, avoid rooms on the alley at all costs.
Dear Guest, Thank you most sincerely for taking the time to post a review. Unfortunately, we had serious problems with our Air Conditioning for a number of weeks in June, which despite our best efforts took longer than expected to resolve. We were being told on a daily basis that it would be resolved, but due to a very specific part being unavailable, the delay was far longer than expected. It has now thankfully been resolved but apologies if this impacted your stay with us. It is indeed unfortunate that the shelter is located near the hotel. We are in regular contact with An Garda Siochana and the local council to minimise the disturbance to guests and to control anti social behaviour. Unfortunately when you stayed, there was an incident but we have been reassured of an increased presence and new controls We look forward to welcoming you back in the near future and hopefully restore your faith in our establishment. Kind regards, Klaudia Operations Manager
Positive experience: A business hotel in downtown Cork. Exceptional location in the downtown, close to the bus station and rail station. The downtown shopping, restaurants and pubs are great. Loved our visit to Cork using this hotel as our home base. Rooms are a little faster but very clean.
Dear Guest, Thank you for leaving a review of your recent stay at Clayton Hotel Cork City. We appreciate your feedback and are delighted that you enjoyed your stay with us. We hope to welcome you back to Clayton Hotel Cork City in the future. Kind Regards, Klaudia Operations Manager
Fantastic experience: Very nice service, great gym with professional equipment,nice pool ,the place has all great things for good price .
Dear Guest, Thank you for leaving a review of your recent stay at Clayton Hotel Cork City. We appreciate your feedback and are delighted that you enjoyed your stay with us. We hope to welcome you back to Clayton Hotel Cork City in the future Kind Regards, Klaudia Operations Manager
Positive experience: Room was fine, clean and comfortable and the cleaning lady was lovely, very helpful, we have some food and drinks in the Bar/restaurant the first night as my husband and friend were running the marathon the next morning, they ordered the carbonara dish @€17.95, it was cold and voile, now we are not fussy eaters but it was shocking, we were asked about it and we told the server, the manager came down apologised and even said herself it looked nothing like what it usually does, we weren't charged for it as it wasn't edible, I wondered why there was security staff on the door and discovered the next day there was drug users around a good bit at the side of the hotel, no noise issue on first night but dreadful on the second night outside around 4am ish, went on for over an hour, i feel the hotel cost was overpriced for what we got, staff were nice.
Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you found our staff friendly and helpful. We sincerely apologise for the issues you experienced and regret that your stay did not meet your expectations. I am happy to hear that manager made amends in the bar. I can assure you that your feedback was shared with our kitchen team. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We hope to have an opportunity to welcome you back and restore your faith in our hotel. Kind Regards, Klaudia Operations Manager
Positive experience: Unfortunately, the air-conditioning in the room wasn't working for the duration of my stay and no windows could be opened. Getting a good night's sleep was not possible. The rest of the hotel was lovely!
Dear Guest, Thank you for leaving a review of your recent stay at Clayton Hotel Cork City. We appreciate your feedback and are delighted that you enjoyed your stay with us. It was unfortunate that your air conditioning was not working. We have had some ongoing issues with air conditioning (thankfully resolved now) but I do apologize that it affected your stay with us. Once again, please accept our apologies. We hope to welcome you back to Clayton Hotel Cork City in the future. Kind Regards, Klaudia Operations Manager
Positive experience: Great location for the city centre. Nice facilities. Air conditioner was not working though so the room was roasting and made sleeping unpleasant. We heard lots of other guests complaining about the same thing. It spoiled our stay. Update to this: The hotel subsequently contacted us and were very good at making amends. Very good customer service. Thanks to Deborah for her responsiveness. We will stay there again in the future.
Dear Guest, Thank you so much for taking the time to post a review. All feedback is hugely useful for us. I am delighted to hear that we were able to restore your faith in our hotel. I hope it will not deter you from staying with in the future. We look forward to welcoming you back at some point. Kind Regards, Klaudia Operations Manager
Negative experience: A most uncomfortable stay with no air con, no external air and definitely could not be considered a 4 star hotel. Had to prepare for a family occasion in the hallway as i couldn't breathe in the room. Disappointing
Dear Guest, Thank you for leaving a review of your recent stay at Clayton Hotel Cork City. We appreciate your feedback and are delighted that you enjoyed your stay with us. It was unfortunate that your air conditioning was not working. We have had some ongoing issues with air conditioning (thankfully resolved now) but I do apologize that it affected your stay with us. Once again, please accept our apologies. We hope to welcome you back to Clayton Hotel Cork City in the future. Kind Regards, Klaudia Operations Manager
Positive experience: Extremely convenient to downtown restaurants, shopping, and attractions. The rooms are nicely appointed, and the only drawback is that the air conditioning is underpowered in summer such that the window needs to be opened for cooling. The rooms remain warm even with the window open. The public spaces are large and have plenty of seating. The breakfast restaurant is spacious, the food is plentiful and good, but the staff are a little too rigid to be friendly. I would stay here again for all the positives this location has to offer.
Dear Guest, Thank you for leaving a review of your recent stay at Clayton Hotel Cork City. We appreciate your feedback and are delighted that you enjoyed your stay with us. We hope to welcome you back to Clayton Hotel Cork City in the future. Kind Regards, Klaudia Operations Manager
Negative experience: Horrible experience. No front desk staff available, bugs in the room and bed, broken AC, the room was sniffling hot. No hot water. Extremely loud noise until 4am. Would never recommend this hotel.
Dear Guest, On behalf of the team at Clayton Cork City Hotel to thank you for taking the time to share your experience with us. We appreciate your feedback and we want to express our sincere apologies for not meeting your expectations during your recent stay. We experienced issue with air condition system during your stay, which are now resolved. Also, the pest controller carried out the inspection in the room and fond no evidence of bed bugs presence. We hope to have the opportunity to welcome you back in the future, where we can strive to provide you with the exceptional experience you deserve. Kind Regards, Klaudia Operations Manager
Negative experience: Aircon wasn't working. Didn't think it would be so unbearably hot, with a room that has a window that doesn't open, but faces into an internal lobby anyway. Couldn't wait to get out of the hotel and into the fresh air. We asked for a fan at the reception desk but it never arrived. We paid over €300 per night for two nights. Didn't have breakfast as it's over priced.
Dear Guest, Thank you for leaving a review of your recent stay at Clayton Hotel Cork City. We appreciate your feedback and are delighted that you enjoyed your stay with us. It was unfortunate that your air conditioning was not working. We have had some ongoing issues with air conditioning (thankfully resolved now) but I do apologize that it affected your stay with us. Once again, please accept our apologies. We hope to welcome you back to Clayton Hotel Cork City in the future. Kind Regards, Klaudia Operations Manager
Negative experience: I would never stay here again. The room wasn't as clean and was extremely loud - partying until after 2 pm. We had to keep the window open because the room was so warm. The staff was not very friendly and the breakfast was awful. I really expected more from this hotel - I was very disappointed.
Dear Guest, Thank you for taking the time to provide us with your feedback. We truly appreciate your input as it helps us improve our services. I offer my apologies that the level of service experienced during your time at the hotel did not meet the standards we aim to uphold. Yes, unfortunately we had ongoing issues with our air conditioning during a surprisingly hot June! The issues have since been resolved but apologies that your trip was impacted by this. Again, thank you for taking the time to assist with our goal of continuous improvement and we look forward to welcoming you again and restore your faith in our establishment. Kind Regards, Klaudia Operations Manager We appreciate your understanding and hope to welcome you back in the future.
Fantastic experience: The room was lovely and it was great to have a bath after a few few days of camping, Unfortunately, the air-conditioning only blew hot which didn’t help cooling the room down, And the 24 hour room service turned out to be vending machine. However, this is an excellent choice and smack bang in the city centre and as they say literally ten minutes walk from the train station.
Dear Guest, Many thanks for taking the time to post a review and we are delighted to hear your kind comments. Yes, unfortunately, we had serious problems with our Air Conditioning for a number of weeks in June. While we were being reassured daily that is would be fixed, it took longer than expected to resolve due to a very specific part being unavailable. In the interim we purchased fans for all rooms and I’m disappointed to hear that yours was not adequate. The Air Conditioning issue has now thankfully been resolved but sincerest apologies that this negatively impacted your stay with us. I hope that this does not deter you from staying with us again. Kind regards, Klaudia Operations Manager
Fantastic experience: We've been just one night on weekend on May 25-26th and everything was beautiful: room itself, breakfast too reach and location in centre. Parking is 12€ per night. Very clean and lovely place!
Dear Guest Thank you for leaving a review of your recent stay at Clayton Hotel Cork City. We appreciate your feedback and are delighted that you enjoyed your stay with us. We hope to welcome you back to Clayton Hotel Cork City in the future Kind Regards, Klaudia Operations Manager
Positive experience: The room 308 was far too noisy because the glass door does not close properly. The room is facing the canal and the pub street, therefore the seal should be maintained better
Dear Guest, Thank you for taking the time to write your review. I am glad to hear that your enjoyed your time within our hotel. I do apologise for the noise outside. It is something that we are aware of and are working with the local authorities to alleviate the issue. We hope to have an opportunity to welcome you back in the near future. Kind Regards, Klaudia Operations Manager
Negative experience: I didn’t have a good experience at this hotel. The staff very obviously don’t care about customer experience. After being out in the rain and the kids and myself getting soaked, we come back to check in to not to be allowed check into our room. My husband was with us earlier when we put our bags in as room was ready and they never mentioned anything about payment for the room. My husband had his credit card on file but they made it very difficult for me. My phone had died and didn’t have access to revolut until my phone had been charged. They made me and my two small kids sit in the foyer until I waited for my phone to charge. My kids were hungry, tired and wet from being out in the rain. When I did finally got checked in and got my bags, I was obviously inundated and had my hands full but they didn’t offer to help or anything. Appalling way to treat paying guests. Absolutely appalling and especially as I was trying to keep the little ones going and my son was jumping about the place. I won’t be going here again. My husband was there earlier with us and it was so obvious that the family room was for us with small kids. It was appalling service. They obviously don’t care.
Dear Guest, Thank you very much for your feedback. We truly appreciate your input as it helps us improve our services. Please accept my apologies for the experience you and your family encountered during your stay with us. It is clear that the service provided by the staff you interacted with fell short of the expected level of customer care in a four-star establishment such as ours. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We hope that this will not deter you from staying with us again in the future and hopefully if you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards, Klaudia Operations Manager
Fantastic experience: Stayed for business trip. Hotel staff and rooms very lovely. I would probably agree with some of the reviews on the bathrooms could do with a bit of a refresh. Dined at the restaurant - fish and chips very nice and generous portion. Great stay overall.
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Kind Regards, Klaudia Operations Manager
Fantastic experience: Nice hotel. Room has refrigerator and hot water pot with tea and coffee makings. All room systems in good working order. Pleasant ambiance. Professional and well run. Excellent location close to shopping, restaurants, and commerce. Some views. On pedestrian river side walk. Parking in building but not included. €12 a day with hotel validation.
Dear Guest Thank you for leaving a review of your recent stay at Clayton Hotel Cork City. We appreciate your feedback and are delighted that you enjoyed your stay with us. We hope to welcome you back to Clayton Hotel Cork City in the future Kind Regards, Klaudia Operations Manager
Negative experience: The staff was lovely , but the bedroom was very expensive , the quality wasn't great , there was a stain in the carpet , windows and mirrors had fingerprints that were not cleaned and had some dust , not worth the 315€ that were paid . This price didn't include breakfast . The bedroom was booked initially in the Silver Springs Clayton Hotel, but for some reason , it was overbooked, although I understand that it's a long weekend , more care would be needed . I hope this helps to improve the quality of your service . Again , it was not worth the 315€ paid ... ( bedroom was small as well)
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We hope that this will not deter you from staying with us again in the future and hopefully if you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Klaudia Operations Manager
Fantastic experience: Amazing place. Great food, wonderful rooms, penthouse is stunning! Always stay here when I’m in Cork.
Dear Guest, Thank you for taking the time to share your feedback. We do love our Penthouse too! We hope to welcome you back to our hotel very soon. Kind Regards, Klaudia Operations Manager
Fantastic experience: Lovely hotel in a great location. Breakfast service was excellent. Confortable bed. Did not try the restaurant, bar or pool. No time , plenty to do outside. Parking good and not too expensive (for location) Will use it again.
Dear Guest Thank you for leaving a review of your recent stay at Clayton Hotel Cork City. We appreciate your feedback and are delighted that you enjoyed your stay with us. We hope to welcome you back to Clayton Hotel Cork City in the future Kind Regards, Klaudia Operations Manager
Fantastic experience: Beautiful hotel right in the heart of Cork. Amazing rooms, cozy and spacious. The people in the reception is very kind and will help in every request you may have to make your stay as comfortable as possible. The rooms are quiet so you can have all the privacy you want. During my stay I was able to sleep without any problems and no noises from my neighbors were heard (TV, snores, etc). Everything is in walking distance from the hotel which makes it the perfect place to stay for vacation or business.
Thank you for your positive review, we look forward to welcoming you back to the hotel in the near future Kind Regards Lorraine Gavigan Deputy General Manager
Positive experience: Modern and cozy hotel in the right spot near Cork's city center. Spacious rooms, great chill area at the lobby, space to work downstairs and an amazing gym you can use as a hotel guest.
Thank you for your positive review, we look forward to welcoming you back to the hotel in the near future Kind Regards Lorraine Gavigan Deputy General Manager
Fantastic experience: We had a great stay at this hotel.Staff at reception were so friendly.Service in the bad and restaurant were also really good.Loved the reception area.Room was great.We had a room on the 2nd floor with a lovely view of City Hall.Parked at City Hall.This was just across the river and great value at €10 for 24 hours.Will definitely return!
Thank you for your positive review, we look forward to welcoming you back to the hotel in the near future Kind Regards Lorraine Gavigan Deputy General Manager
Positive experience: Brilliant location for walking to most Sights. Underground car parking usefull at discounted rate...but still cost 12 euros For 24hrs and parking spaces tight for larger cars. Booking in a fiasco as people at reception but sidelined to fast check in which was anything but! Firstly screen said we had not booked Then kept freezing. Then kept repeating. Eventually young lady helping had to book us in manually. Rooms posher premier Inn rooms. View was indifferent over river as work buildings tun down. In morning looked down onto road where someone flat on back. Fortunately not dead as someone came along with sleeping bag. Rough sleepers quite prevalent around hotel. Breakfast very good selection of hot And cold foods. Health spa small but OK.
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We hope that this will not deter you from staying with us again in the future and hopefully if you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards, Klaudia Operations Manager
Negative experience: The staff was very friendly and attentive. The location is amazing only 3 min walk from the centre. Parking is paid separately at €12 per day. Breakfast is €17... The hotel is fine in general but the two rooms that we got were just filthy. We had to clean bathrooms before we could comfortably use them. Hair, stains, body fluids and bad smell. Bathrooms are very dated, mouldy and stained. Room was not clean either with stained glasses, lipstick stains on them, hair on bedside tables etc. it's a shame, this place has a great potential if the cleaning staff did their job right.
Dear Profesor Plastelina Thank you for taking the time to review our hotel. I was disappointed to read that you did not find the cleaning in the room up to scratch. Please be assured your comments have been passed on to our Housekeeping manager to address these issues. Kind Regards Lorraine Gavigan Deputy General Manager
Fantastic experience: Lovely hotel in a superb location. Very friendly and helpful staff. Food is excellent, both breakfast and dinner. Fantastic leisure facilities. Look forward to staying there again.
Dear Mr Bunce Thank you for leaving a review of your recent stay at Clayton Hotel Cork City. We appreciate your feedback and are delighted that you enjoyed your stay with us. We hope to welcome you back to Clayton Hotel Cork City in the future Lorraine Deputy General Manager
Positive experience: Great hotel option in Cork City. Location is convenient to busses, restaurants, and the riverside. Rooms are fairly clean and spacious, although furnishings are somewhat spartan with some wear and tear. But the balcony! I upgraded to a river view room and it was well worth it. The balcony is right over the river and gets sun in the morning. I recommend asking for a higher floor if you can because the view is better the higher up you are (I was on 4). Breakfast is decent and staff seem a bit stretched thin, but all friendly and proficient. Overall, though this wasn’t modern luxury, it was perfectly adequate for my business trip, and is a great choice for balcony lovers.
Dear Nicole Thank you for leaving a review of your recent stay at Clayton Hotel Cork City. We appreciate your feedback and are delighted that you enjoyed your stay with us and especially that you enjoyed your river view balcony room. We hope to welcome you back to Clayton Hotel Cork City in the future Lorraine Deputy General Manager
Positive experience: Evening reception for business conference- very good, efficient and friendly staff and service. Good views and nice location even if a "little" out of the "centre"
Dear Mr O Reilly Thank you for leaving such a positive review. We look forward to welcoming you back to the Clayton Hotel in the near future Kind Regards Lorraine Gavigan Deputy General Manager
Negative experience: I stayed here yesterday for a hen party, me and my friend were in room 410 getting ready when 2 strange men entered our room with a door key and room number given by reception for ours while we were undressed!! . This hotel is not safe for woman! We complained to reception about it to only be offered a late check out which wasn’t the point. The receptionist could not give me a straight answer if the keys the two men had could still be used to enter our room!! Given we had our belonging there we were scared!!. Coming back from the hen that night we had learned our keys had been deactivated which I can only assume the receptionist did not deactivate the room for the men who entered our room. Will never stay here in cork it’s actually frightening to think this could happen to two woman
Dear Guest, Thank you for taking your time earlier to talk to my colleague. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. I can assure your that safety and security of our guests is our priority. We cant wait to welcome you back to the hotel. We will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards, Klaudia Operations Manager
Negative experience: I was disappointed with my latest visit to this hotel, and in no way should be considered a 4* facility. Despite advertising as 24-hour room service, in fact just after 9pm on Saturday night none of the items from so called "late night" menu were available, but reception did not mention this when I was placing my order. It was only 20 minutes later, when Room Service staff brought just drinks from the order (not to mention incorrect one) I was told that no food is available. The air conditioning unit appeared to be very old and not working correctly: regardless of the dial position on the thermostat, the heating would remain on. The only way to get room to comfortable temperature was to turn off aircon all together, as a result waking up the next day to very cold room. Toilets in the fitness area had no toilet paper, despite having two roll holders, which makes it clear that no one check in very long time, despite cleaning sheet being in fact signed, allegedly, every hour. Windows aren't very sound proof: my room was on the first floor, large part of the night I could hear, what appeared to be, people fighting, screaming and drinking outside. The hotel really pushed self check-in and self check-out facilities, which are handy but gave me strong impression that staff are not interested in dealing with Customer.
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please accept our apology for the room service and air con issues. I can assure you that is not our usual standard. We hope that this will not deter you from staying with us again in the future and hopefully if you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Klaudia Operations Manager Operations Manager
Fantastic experience: A tad expensive but the hotel is simply beautiful. I had a fantastic two night stay here and loved every minute. One of the best nights sleeps I’ve ever had and the breakfast was phenomenal.
Dear Guest Thank you for leaving a review of your recent stay at Clayton Hotel Cork City. We appreciate your feedback and are delighted that you enjoyed your stay with us. We hope to welcome you back to Clayton Hotel Cork City in the future Kind Regards, Klaudia Operations Manager
Fantastic experience: Had the most wonderful stay in the most beautiful suite, staff were so helpful and friendly and dinner in the hotel restaurant was not only delicious it was also very reasonably priced, already booked our next stay! :)
Dear Guest, Thank you for taking the time to rate your stay at the Clayton Hotel Cork City. We cant wait to welcome you back to the hotel. Kind Regards, Klaudia Operations Manager
Fantastic experience: Beautiful hotel, we stayed for 2 nights, delicious breakfast and dinner, good drinks option at the bar, sauna is too small but the jacuzzi and the pool are perfect! Very nice reception staff, sooper nice room on 6th floor with amazing view of the city! Breakfast and dinner staff were all very cute!
Dear Guest Thank you for leaving a review of your recent stay at Clayton Hotel Cork City. We appreciate your feedback and are delighted that you enjoyed your stay with us. We hope to welcome you back to Clayton Hotel Cork City in the future Kind Regards, Klaudia Operations Manager
Negative experience: On my trip to Cork i stayed at three very different hotels , the Clayton being the most expensive . The decor of the hotel was beyond dusty and the internal windows were filthy . the shower was the worlds worst I've seen , no pressure and it drippled down 1cm away from wall so you had to rest on the wall to get wet .(lets not mention the anonymous hairs on the bathroom floor on arrival) for the extortionate price we paid i got a better view , better shower and a much better breakfast at a hotel around the corner for half the price . needless to say i wouldn't rush back .
ear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We hope that this will not deter you from staying with us again in the future and hopefully if you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards, Klaudia Operations Manager
Fantastic experience: Beautiful, comfortable well run hotel. Great amenities onsite. Great restaurants, bar, Coffee Dock. Fantastic friendly staff. Excellent location in the city. Great value. Will be returning
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Klaudia Operations Manager
Fantastic experience: Gorgeous hotel, really excellent value in a great location. Perfect for our young family, such friendly staff and a lovely swimming pool.
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Klaudia Operations Manager
Fantastic experience: Ideal location in the city centre. Discounted parking in the basement car park if you're staying at the hotel. Adequate, well kept rooms. Breakfast costs extra and it is advisable to book it on-line first. A decent choice of breakfast, and a bar restaurant also in the hotel. Walking distance from: shops, bars and restaurants. Additionally there is a swimming pool and gym as well.
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Klaudia Operations Manager
Positive experience: Ok for a few nights. Don’t go booking it expecting a relaxing spa experience. Both days I visited the pool ,sauna and steam room it was full of children having swimming lessons. I think it doubles up as a toddler swim school. The gym on the other hand is fantastic. Rooms ok for a few nights, great location.
Negative experience: I had no heating in my room i booked an executive room and made 2 complaints to the ladies at the desk and nobody came to fix it also my tv did not work ..I have stayed at this hotel about 6 times the past 18 months but i dont think i will be going back as i was freezing in my room with no tv
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please accept our sincere apology for the heating and tv issues in your room. We hope that this will not deter you from staying with us again in the future and hopefully if you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Klaudia Operations Manager
Negative experience: Good front office people. No heating in a winter time is unacceptable. you promote a H&S policy in your website but provide unsafe food delivery (we were served a room service on a filthy tray with a filthy troley a nothing seemed out of scope from the employee that brought it). Promote an app to order services that works to sell but the service is not there so you are charged and then have to fight to get the services (in our case room service)
ear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We hope that this will not deter you from staying with us again in the future and hopefully if you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards, Klaudia Operations Manager
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