Midlands Park Hotel
Information about Midlands Park Hotel
Opening hours
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Our comment from FitFit Ireland about Midlands Park Hotel:
The Midlands Park Hotel, located in Portlaoise, Ireland, is a welcoming destination renowned for its exceptional service and fantastic amenities. Guests rave about the friendly and attentive staff, with many highlighting individuals like Eire and Aidan for their outstanding hospitality. The hotel offers:
- Comfortable Accommodations: Spacious and modern rooms that ensure a relaxing stay.
- Diverse Dining Options: Delicious food highlighted by the succulent carvery, with a great variety of choices at both breakfast and dinner.
- Excellent Location: Centrally located with easy access to local shops and attractions.
- Leisure Facilities: A well-maintained swimming pool, sauna, and gym for guests to enjoy.
- Perfect for Families: Accommodating for families and events, making it an ideal spot for celebrations.
However, some guests experienced minor issues with room layout, parking arrangements, and service speed at times. Despite these concerns, the general consensus is one of satisfaction, with many expressing a desire to return. The Midlands Park Hotel is strongly recommended for its combination of comfort, great food, and superb customer service.
Services, Machines and Guided Classes
Midlands Park Hotel: Opinions
Fantastic experience: So kind, I loved my scone when I arrived in early hours. Just what I needed. Thank you so much
Fantastic experience: Great beef carvery!
Fantastic experience: Delicious.
Fantastic experience: Very friendly and helpful reception staff, room spacious and very clean, bed so comfortable and cosy. Breakfast was delicious
Thank you so much, Elaine, for your kind words and wonderful review.
We’re delighted to hear you enjoyed your stay, found the room comfortable, and that our team made you feel welcome. It’s also great to know you loved the breakfast! We look forward to welcoming you back again soon.
Fantastic experience: Carvery lunch we were given at our event was one of the best I have had in years, quality of beef was incredible. Staff were friendly and accommodating, great experience
Thank you for your fantastic review! We’re thrilled to hear that you enjoyed the carvery lunch at your event and that the quality of the beef and overall experience stood out. It’s wonderful to know our staff made such a positive impression with their friendliness and attentiveness.
We greatly appreciate your kind words and look forward to welcoming you back for another memorable visit!
Warm regards,
George Leahy
General Manager
Midlands Park Hotel
Positive experience: Have being going to hotel for the last 5 years as a family 10 people in total but hotel has got so much more expensive this year. Will seek a more reasonable hotel next time
Thank you for your continued loyalty over the past five years – it means a lot to us that your family has chosen Midlands Park Hotel for so many special visits. We’re delighted that you’ve consistently enjoyed our rooms, service, and location.
We completely understand your concerns regarding the recent pricing, and we truly appreciate your feedback. Please know that we always strive to provide excellent value while maintaining the quality and experience our guests expect. We hope to have the opportunity to welcome you and your family back in the future.
Warm regards,
George Leahy
General Manager
Midlands Park Hotel
Fantastic experience: Fab hotel, spotless rooms, great facilities, not to mention the food (great breakfast & lunchtime carvery). Overall fantastic value for money. Stayed midweek, in a double room with a baby, on a B&B basis
Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us and found the rooms spotless, the facilities great, and the food to your liking—especially the breakfast and lunchtime carvery. It’s fantastic to know that you felt our hotel offered great value for money, and we’re so pleased you had a positive experience.
We hope to welcome you back soon for another relaxing stay, and if there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.
Warm regards,
George Leahy
General Manager
The Midlands Park Hotel
Fantastic experience: Came here for a buisness event. Rooms were lovely, staff were lovely, food was excellent. Would definitely recommend.
Thank you for taking the time to leave such a positive review! We’re delighted to hear that you enjoyed your stay for your business event and that you found the rooms, staff, and food to your satisfaction.
It’s wonderful to know you would recommend us, and we look forward to welcoming you back on your next visit!
Warm regards,
George Leahy
General Manager
Midlands Park Hotel
Fantastic experience: Lovely food and staff very friendly worth a visit
Thank you for your lovely comments!
It was our pleasure to have you with us and it is wonderful to know that you had such a great stay. I will be sure to share your lovely comments with our team here in the Midlands Park Hotel.
I hope to welcome you back again soon for another fantastic visit, if there is anything, I can do to assist your next booking please do get in touch.
Kind Regards,
George Leahy
General Manager
Fantastic experience: I stayed in the hotel for a family wedding and honestly it was one of the best experiences I have ever had. The hotel is fabulous. The entrance is beautiful. The bar was adequately staffed by kind and attentive workers. The room was clean, practical and spacious enough for me ( staying as a single occupant). The food at the wedding was delicious with good portion size. A lot of the breakfast is self service with plenty of choice, except for the hot food which you order once you reach your table. Overall experience, it is one of the best hotels that I have stayed in.
Thank you so much for your fantastic review! We’re delighted to hear that your stay with us for the family wedding was such a positive experience. It’s wonderful to know you enjoyed the hotel’s entrance, spacious room, and attentive staff in the bar.
We’re especially pleased that the wedding food and breakfast met your expectations, and that you appreciated the variety and quality of our offerings. It’s also great to hear that our central location worked well for you and that you found the overall experience memorable.
Your kind words mean a lot to our team, and we look forward to welcoming you back for another enjoyable stay in the future!
Warm regards,
George Leahy
General Manager
Midlands Park Hotel
Positive experience: Attended an event here a few weeks ago. Hotel is spacious and clean. Would have rated it higher but there was no complimentary parking.
Thank you Meryl!
Fantastic experience: A fantastic experience to stay here very clean. Exceptional staff.great bar and Kelly's steakhouse for a delicious well priced meals .
Fantastic experience: Nice hotel
Fantastic experience: Such a wonderful hotel staff are so friendly hotel is so relaxed great feeling to it the minute you walk in.
Fantastic experience: Staff where friendly very helpful all good
Thank you very much for taking the time to fill in the survey on your recent visit to the Midlands Park Hotel. It is very much appreciated. I am delighted that you had such a wonderful stay and I hope to welcome you back again for another lovely visit. If you would like any assistance when making your next booking please do get in touch.
Kind Regards,
George Leahy
General Manager
Positive experience: Very nice hotel. We enjoyed our meal and staff were lovely.
Thank you for your lovely comments!
It was our pleasure to have you with us and it is wonderful to know that you had such a great stay. I will be sure to share your lovely comments with our team here in the Midlands Park Hotel.
I hope to welcome you back again soon for another fantastic visit, if there is anything, I can do to assist your next booking please do get in touch.
Kind Regards,
George Leahy
General Manager
Fantastic experience: This is a fantastic hotel with great service, comfortable rooms and is very family friendly. We really enjoyed staying and will definitely be back. I really appreciated the gluten free options, the welcome bag for my daughter - and the warm welcome at reception. The food is great and we had the best steak in Kelly’s steakhouse. Pool looked large and welcoming but we didn’t have to time use it. Very nice hotel in a quiet corner but right in the middle of the town. All the staff we met were so lovely, and it was very well run.
Thank you so much for your wonderful feedback! I’m thrilled to hear you and your family had such an enjoyable stay and appreciated the little touches like the welcome bag, gluten-free options, and our warm reception. It’s fantastic to know you enjoyed Kelly’s Steakhouse and found our hotel both peaceful and conveniently located.
We look forward to welcoming you back for another memorable visit!
Kind regards,
George Leahy
General Manager
Midlands Park Hotel
Fantastic experience: I was working on the grounds outside the bar area of the hotel. As soon as we arrived and was getting set up. A Staff member, I believe he was a manger was quickly out to greet us, and asked if we needed anything not to hesitate and let him knows I found all staff and guests were all very friendly and polite. I’m looking forward to going back to midlands park hotel for future work.
Thank you for your kind feedback! I’m delighted to hear that you found our team welcoming and helpful, and that your experience on the grounds was positive. It’s wonderful to know that both staff and guests made such a good impression. We very much look forward to welcoming you back to the Midlands Park Hotel for future work.
Kind regards,
George Leahy
General Manager
Midlands Park Hotel
Fantastic experience: Excellent overall
Thank you for your lovely comments!
It was our pleasure to have you with us and it is wonderful to know that you had such a great stay. I will be sure to share your lovely comments with our team here in the Midlands Park Hotel.
I hope to welcome you back again soon for another fantastic visit, if there is anything, I can do to assist your next booking please do get in touch.
Kind Regards,
George Leahy
General Manager
Fantastic experience: Had a lovely weekend here with my wife and child food was amazing very clean and very friendly staff and a great pool
Thank you for your wonderful feedback! I’m thrilled to hear that you, your wife, and child enjoyed your weekend with us, and that you found our rooms clean, the food amazing, and the pool enjoyable. It’s fantastic to know that our team made a positive impression and that the location suited your needs. We look forward to welcoming you all back to the Midlands Park Hotel soon!
Kind regards,
George Leahy
General Manager
Midlands Park Hotel
Fantastic experience: I attended a wedding here. Its a beautiful hotel the staff were amazing and the food was divine.
Thank you for your lovely comments!
It was our pleasure to have you with us and it is wonderful to know that you had such a great stay. I will be sure to share your lovely comments with our team here in the Midlands Park Hotel.
I hope to welcome you back again soon for another fantastic visit, if there is anything, I can do to assist your next booking please do get in touch.
Kind Regards,
George Leahy
General Manager
Fantastic experience: We had a recent stay in this hotel. Whilst we had some issues, they were dealt with in an extremely professional and friendly manner. The food was gorgeous, view from the room was beautiful and the reception staff are a credit to the hotel. A special thanks to the manager George Leahy and receptionist Claire for their kind, efficient and friendly service. Such a solid management team that go above and beyond is hard to find in the hospitality industry. Thank you.
Thank you very much for taking the time to share your experience. We’re delighted to hear that, despite some initial issues, our team were able to resolve them in a professional and friendly manner. It’s wonderful to know you enjoyed the food, the beautiful view, and that our reception team made such a positive impression. Your kind words about George and Claire will mean a great deal to them, and we’re proud to have such dedicated colleagues on our team. We truly appreciate your recognition and look forward to welcoming you back again soon.
Fantastic experience: The staff in this hotel are like a family vannessa Aaron gavin and more the best food in town but the service is out of this world thank you guys
Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the food and, most importantly, the service from our team. Your lovely mention of Vanessa, Aaron, Gavin, and the rest of the staff will mean a lot to them – we’ll be sure to share your feedback. It’s wonderful to know you felt so well looked after, and we can’t wait to welcome you back again soon.
Fantastic experience: Lovely rooms no issue reception staff could be a bit more attentive but lovely hotel lovely stay
Fantastic experience: Always a beautiful Hotel to stay in for business or leisure. The food is beautiful, rooms for leisure are always spotless and cozy. I also highly recommend this Hotel for business meetings, seminars or training course room bookings. David - Irish Rail - Near Miss Ltd
Fantastic experience: Nice hotel with good breakfast options. Very clean and super friendly staff..
Fantastic experience: Nice staff, good food, clean rooms and free parking. My favorite.
Fantastic experience: Excellent hotel I've stayed many times and never disappointed
Fantastic experience: Excellent hotel, we had a wonderful stay in a beautiful Junior Suite. The hotel is beautiful, luxurious decor and super clean. The staff are all very friendly, special shout out to Maksymillian who was so professional, helpful and friendly. Breakfast was delicious and there was a great variety. Would highly recommend for a relaxing break away.
Fantastic experience: Sehr sauberes Zimmer und bequeme Betten.
Fantastic experience: Great spot for a conference
Thank you very much for taking the time to fill in the survey on your recent visit. It was our pleasure to have you with us and it is wonderful to know that you had such a great stay. I will be sure to share your lovely comments with our team here in the Midlands Park Hotel. I hope to welcome you back again soon for another fantastic visit, if there is anything, I can do to assist your next booking please do get in touch.
Kind Regards,
George Leahy
General Manager
Negative experience: Me and my girlfriend stayed in this hotel, we had booked the couples deluxe room for one night. The room was lovely so after we had got settled we asked the lady on reception could you extend our stay in this room for us and she told us that is no problem and to please come back in the morning to pay for the room. I showed back up in the morning, and was told the couples deluxe was sold out even though it was promised to me the night before. That was an extreme let down, he offered me a regular room and I asked was it ready, he said yes it is ready for yous to move in to. Reluctantly I took the room, as we gathered all of our belongings and moved them over when we got to the room it hadn’t been cleaned and the beds weren’t ready or anything. We then went back down and he just told us “his system said it was ready” so there was nothing he could do and we had to move all our stuff from ANOTHER room to leave it in the reception. Then when we walked up to get our stuff the room was locked on us! So we had to walk BACK down again and back up. It was a complete mess and we were sent back and forth between rooms for absolutely no reason all because a lack of communication between the reception and house keeping. I am extremely disappointed because it has the opportunity to be an amazing hotel.
Thank you for taking the time to share your feedback following your recent stay with us.
I would like to sincerely apologise for the inconvenience and frustration you experienced during your visit—especially regarding the room change and the lack of communication that caused you and your partner to be moved around unnecessarily. This is certainly not the experience we aim to provide, and I completely understand your disappointment, particularly after having received confirmation the night before that your room extension would be possible.
What you described is far below our usual standard, and I want to assure you that your comments have been taken seriously. I have shared this with both our reception and housekeeping teams to review where the breakdown occurred, and we are actively working to improve our internal communication so this does not happen again.
We genuinely appreciate your kind words about the room itself and your recognition of the hotel's potential. It’s very disappointing to hear that this situation overshadowed what should have been a relaxing and enjoyable stay.
If you are open to it, I would really like the opportunity to restore your faith in us, and discuss this matter further.
Thank you again for your feedback, and I do hope we’ll have the chance to welcome you back under better circumstances.
Warm regards,
George Leahy
General Manager
Midlands Park Hotel
Fantastic experience: Fab hotel lovely location great staff
Thank you very much for taking the time to fill in the survey on your recent visit. It was our pleasure to have you with us and it is wonderful to know that you had such a great stay. I will be sure to share your lovely comments with our team here in the Midlands Park Hotel. I hope to welcome you back again soon for another fantastic visit, if there is anything, I can do to assist your next booking please do get in touch.
Kind Regards,
George Leahy
General Manager
Negative experience: Honestly was there for a team breakfast before a match. Cold coffee and tea,ran out of scrambled eggs,toast was cold even the fresh toast when we asked for more....poorcservice all around
Thank you for taking the time to share your feedback regarding your recent visit for a team breakfast. I’m very sorry to hear about your disappointing experience with us. Providing excellent service and quality is our priority, and it’s clear we fell short during your visit. The issues you mentioned, including the cold coffee and tea, the lack of scrambled eggs, and the cold toast—even after requesting fresh toast—are not acceptable and certainly not reflective of the standards we aim to deliver. Please accept my sincere apologies for the inconvenience caused. We hope to welcome you back with us again to restore your faith in our brand and we are sincerely sorry that we fell short on this occasion. Kind Regards, George Leahy, General Manager
Negative experience: The service in the spa is totally appalling, done in a rush, not even colours to choose from and such an unprofessional finish of the gel polish, a waste of €30. Upon booking your staff in the spa should advise the customer of the lack of colours availability. Definitely not coming back again, as it's the second time.
Thank you for taking the time to provide feedback on your recent spa visit. We are very sorry to hear that your experience did not meet the high standards we strive to provide. We genuinely regret that you felt the service was rushed and that the gel polish was not applied to your satisfaction. We understand how important these treatments are, and it's disappointing to hear that we fell short. Your comment about the lack of colour choices is certainly valid, and we will ensure that our spa team provides better communication about available options in the future. As a valued guest, your satisfaction is very important to us, and we sincerely apologize for not meeting your expectations. I will personally address your concerns with our spa team to ensure this does not happen again. We hope you will reconsider and allow us the opportunity to provide you with a better experience in the future. If you'd like, please feel free to reach out directly, and I would be happy to assist further. Kind regards, George Leahy General Manager The Midlands Park Hotel
Positive experience: Finally getting around to writing the review of my three night stay. Directed to multi story car park on the site where €1,200 worth of damage was caused to my car. Not enough CCTV to find out who did it & hotel refused to contribute to repair cost. Rooms fine, restaurant fine, car parking not so good. Small 'yard' beside hotel as well for parking, exceptionally tight and wouldn't have confidence in it. Stayed in a different hotel on my latest trip there.
Fantastic experience: The best sleep I’ve had in years.
We thank you for the terrific five star review. We are delighted to see you had a terrific guest experience with us and we look forward to seeing you again in the future! Kind Regards, George Leahy, General Manager
Positive experience: Great night last night staff are great only thing that I felt was a bit off was we were going on a work night checking in the guy was amazing so nice and helpful we were at a work night I asked if we were on the the same floor the lady that was sitting next to him cut across him and said there is no changing rooms I never asked for a room change, if that lady was annoyed by a question that wasn’t directed at her time for her to change jobs, expensive enough to have a night away without that negativity but five stars for that nice guy Checked in at 245 on Saturday please have a word with the manager
Thank you for sharing your feedback with us. We're thrilled to hear that you had a great night overall, and we truly appreciate your kind words about our staff, especially the gentleman who assisted you during check-in. We always strive to provide excellent customer service, and we’re happy to know that he made a positive impression. However, we regret to hear that you encountered a negative experience with another staff member. Please accept our sincere apologies for any discomfort caused. We take your comments seriously, and I will personally address this matter with the team to ensure that every guest feels respected and valued at all times. We understand that a night away is a special occasion, and we aim to make every experience as enjoyable as possible. We appreciate you bringing this to our attention, and we hope to have the opportunity to welcome you back soon for an even better stay. Thank you once again for your feedback. Warm regards, George Leahy General Manager The Midlands Park Hotel
Fantastic experience: Myself and Five friends went to a Christmas show and we stayed the night in this hotel. From booking to the night of the ABBA show and leaving the next day was a great experience. Nothing was a problem for the staff. They went out of their way to make sure we had a great time. Food, Show, B&B was excellent. Would highly recommend this hotel for any occasion. I have stayed there on several occasions and I have never been disappointed. Staff were so helpful and so professional in every way. Easy to see they all love working in this hotel as they were all smiling and happy. A lot of staff working and so well coordinated best hotel we have ever stayed in. Thank you to Aidan Moore and all the staff for making our stay so enjoyable we will be back soon.100%
We thank you for the terrific five star review. We are delighted to see you had a terrific guest experience with us and we look forward to seeing you again in the future! Kind Regards, George Leahy, General Manager
Fantastic experience: Deadly spot. Nothing magical but a great Sunday Dinner
We thank you for the terrific five star review. We are delighted to see you had a terrific guest experience with us and we look forward to seeing you again in the future! Kind Regards, George Leahy, General Manager
Positive experience: Poor 3rd party rundown carpark next to hotel, dont give free parking just small discount to guests and no EV chargers! Room was small for a couples room and not a great layout and a bit tacky (only opinion someone eles might love it), altho was spotless I have to say! Sorry :( service was very slow when any issues came up altho staff were very freindly!
Thank you for sharing your thoughts regarding your recent stay at The Midlands Park Hotel. We appreciate your feedback as it helps us identify areas where we can improve. We’re sorry to hear that you were disappointed with the parking arrangements and the room layout. While our parking is managed by a third-party, we do strive to offer discounts for guests, and we understand the importance of providing convenient and sustainable options like EV chargers. We’ll certainly take your suggestion into consideration as we look to enhance our guest experience. It’s good to know that you found your room spotless, but we’re sorry it did not meet your expectations in terms of layout. We understand that personal preferences can vary, and we’ll work on offering more varied options in the future. Regarding service, we apologize for the delays you encountered. While we aim to provide quick and efficient assistance, we’re grateful for your patience and understanding. Rest assured, we will work on improving the speed of service to ensure that all our guests have a seamless experience. Thank you again for your honest feedback. We hope you’ll consider staying with us again in the future. Warm regards, George Leahy General Manager The Midlands Park Hotel
Fantastic experience: Been here a couple of times it never let's me down staff food facilities great
We thank you for the terrific five star review. We are delighted to see you had a terrific guest experience with us and we look forward to seeing you again in the future! Kind Regards, George Leahy, General Manager
Fantastic experience: I will definitely be back. Highly recommended
We thank you for the terrific five star review. We are delighted to see you had a terrific guest experience with us and we look forward to seeing you again in the future! Kind Regards, George Leahy, General Manager
Fantastic experience: Lovely hotel. Very friendly and helpful staff.
We thank you for the terrific five star review. We are delighted to see you had a terrific guest experience with us and we look forward to seeing you again in the future! Kind Regards, George Leahy, General Manager
Positive experience: Family of 4- 2 adults and 2 children 4&2 booked this hotel for 1 day with their 4course dinner breakfast included room stay. 1. Convenient location - hotel situated just across the city scape which is convenient (super valu,Tesco,or any shops within 2 mins walk radius available) 2. Parking - External company managed Parking space is adjacent to the hotel, exit the hotel and walk to the next car park building (if car parking is not included in the pack it will be 16€ -ours was included) 3. Excellent food both dinner and breakfast(non oily hot food) continental are self service and excellent pan cake machine. Note:Dinner Steak is 8.50€ extra even if it’s included in the 4 course meal menu. Kids will have their own menu. Non alc beverage 6:50€ was dear. 4. Water station kept in each corridor to refill and use. Best thing happened? Vanessa at the dinning service,she was the best. Caring, showing respect and compassion to the workplace and to customers. Lost car parking card but Colum sorted it. Overall experience was mixed. Tummy felt good with the food but mind felt ok with a 4star rated being overlooked for certain basics cleanliness aspect.Would recommend the place.
Thank you for taking the time to share your recent experience with us. I’m pleased to hear that our central location and dining options were highlights of your stay and that you enjoyed the variety at breakfast and dinner. It’s wonderful to know that Vanessa and Colum left a positive impression with their attentive service—I’ll be sure to pass along your compliments to them! I appreciate your detailed feedback on the parking setup and the additional charges for certain menu items. We aim to provide a seamless experience, and we’re always working to clarify these details for our guests to avoid any surprises. Your comments regarding cleanliness and other aspects are very helpful, and I’m following up with our housekeeping team to ensure that all areas consistently meet our high standards. Thank you once again for your feedback, and we hope to welcome you and your family back in the future for an even better experience. Warm regards, George Leahy General Manager The Midlands Park Hotel
Fantastic experience: Stayed in the midlands hotel twice and both times it was perfect rooms are modern and clean food: I had the steak both times and as good of a steak you would get in a top restaurant You can see it is a well run establishment staff seem happy and are very professional and prompt in the restaurant and make you feel so welcome at the same time. Love it and hope to return soon. Cillian
We thank you for the terrific five star review. We are delighted to see you had a terrific guest experience with us and we look forward to seeing you again in the future! Kind Regards, George Leahy, General Manager
Negative experience: Car Park is a joke, ticket machine doesn't work and didnt work for the person in front of us in the queue either, and after having to walk up to reception from the far end of the car park around 11pm the night manager and staff hadn't the cop on to just open the barrier over the intercom after already putting us out but instead made us walk all the way up there to charge us also. As for the prices of the carpark a complete rip off! Wouldn't be back ever again to this place. Not a chance. They haven't a clue about customer service.
Thank you for sharing your feedback. I am genuinely sorry to hear about the issues you encountered with our car park and the inconvenience this caused during your stay. A smooth parking experience is a key part of our service, and I apologize for the trouble with the ticket machine and for not providing the immediate assistance you needed at that late hour. Please be assured that I will be following up with both our parking team and night management to address these concerns and to improve our responsiveness in similar situations. I am also reviewing the parking charges to ensure they align with the quality of service we aim to provide. Your comments are very important to us, and I hope you might consider giving us another chance in the future to provide the comfortable and hassle-free experience you deserve. When you book a breakfast or dinner package with us parking will be included in your stay! Warm regards, George Leahy General Manager The Midlands Park Hotel
Fantastic experience: Fabulous hotel, I haven't actually stayed here so can't comment on the rooms. I've attended a few conferences here, the facilities are excellent. Service and food also amazing. Paid parking available beside the hotel in a multi story car park. (Maybe they have free parking if you book a room) Great spot overall.
We thank you for the terrific five star review. We are delighted to see you had a terrific guest experience with us and we look forward to seeing you again in the future! Kind Regards, George Leahy, General Manager
Fantastic experience: Staff very friendly and helpful, Food excellent.
We thank you for the terrific five star review. We are delighted to see you had a terrific guest experience with us and we look forward to seeing you again in the future! Kind Regards, George Leahy, General Manager
Fantastic experience: Outstanding hotel love staying here beer food rooms pool all fantastic
We thank you for the terrific five star review. We are delighted to see you had a terrific guest experience with us and we look forward to seeing you again in the future! Kind Regards, George Leahy, General Manager
Fantastic experience: Great place for a conference. Spacious well located Hotel.
We thank you for the terrific five star review. We are delighted to see you had a terrific guest experience with us and we look forward to seeing you again in the future! Kind Regards, George Leahy, General Manager
Fantastic experience: Stopped in for dinner on the way home. Staff were attentive and friendly. Food was delicious. They also had a lovely baby bowl for our 10 month old. Definitely recommend
Thank you for stopping in for dinner and for taking the time to share your experience! I’m delighted to hear that our staff were attentive and friendly, and that you enjoyed your meal. It’s also wonderful to know that the baby bowl was a hit with your 10-month-old! We truly appreciate your recommendation and look forward to welcoming you back again soon. Warm regards, George Leahy General Manager The Midlands Park Hotel
Fantastic experience: Friendly staff, and it's a nice place to celebrate a family event
We thank you for the terrific five star review. We are delighted to see you had a terrific guest experience with us and we look forward to seeing you again in the future! Kind Regards, George Leahy, General Manager
Positive experience: Met some people here for a get together with dinner, Room was a bit dated, Meal was good tho player was not exactly overflowing with food, Service ok altho when the server was removing glasses they spilt custard on the table and no attempt to clean it up. Would only go back if i had to.
Thank you for taking the time to share your experience with us. While I’m glad to hear that you enjoyed the meal, I’m truly sorry that the service didn’t meet your expectations, particularly regarding the spill that wasn’t addressed properly. This certainly isn’t the level of service we strive to provide, and I’ll be sure to follow up with our team to prevent this from happening in the future. I also appreciate your feedback on the room and will take your comments into consideration as we continue to improve our facilities. Your experience is important to us, and we hope to welcome you back under better circumstances in the future. Warm regards, George Leahy General Manager The Midlands Park Hotel
Fantastic experience: Staff are the most helpful crew, food was lovely at the function we attended. Lovely place.
Dear guest, We thank you for the terrific five star review. We are delighted to see you had a terrific guest experience with us once again and we look forward to seeing you again in the future! Kind Regards, George Leahy, General Manager
Positive experience: Great hotel. Staff were amazing. Bar staff need help. Getting a pint is slow. Food was lovely. Cocktails were very bad. Whiskey sour was shockingly bad. Location is perfect. Will definitely be back.
Thank you for your kind words and for sharing your experience with us. I’m delighted to hear that you enjoyed your stay, and that our staff and location contributed to a positive experience. It’s great to know that you found the food lovely as well! I do apologize for the slower bar service and the cocktails not meeting your expectations, especially the Whiskey Sour. I will share this feedback with our bar team to ensure we make the necessary improvements. Your comments are important to us, and we look forward to delivering a better experience when you return. Thank you again, and we look forward to welcoming you back! Warm regards, George Leahy General Manager The Midlands Park Hotel
Fantastic experience: Great hotel, spotlessly clean. Great leisure centre. Staff really good.
We thank you for the terrific five star review. We are delighted to see you had a terrific guest experience with us and we look forward to seeing you again in the future! Kind Regards, George Leahy, General Manager
Positive experience: Fabulous hotel. Service was amazing, all staff were great at their jobs. Beautiful hotel. The only issue was Sunday morning my partner and I went to pool for a swim and it was too busy with swimming lessons and parents watching through glass window. It wasn't very private and relaxing but hotel was top quality
We thank you for the terrific four star review. We are delighted to see you had a terrific guest experience with us and we look forward to seeing you again in the future! Kind Regards, George Leahy, General Manager
Fantastic experience: I stayed at this hotel for two nights attending a conference this week. Every staff member is so kind, friendly and helpful. Shauna Boxwell is an outstanding worker. Myself and my friends were still talking about how wonderful she is today. I will definitely be back, couldn’t recommend this hotel enough. 10/10!!
Thank you so much for your fantastic review and for choosing The Midlands Park Hotel during your conference stay! I am thrilled to hear that you had such a positive experience, and it’s heartwarming to know that every member of our team made you feel welcome and cared for. I’m especially delighted to hear your kind words about Shauna Boxwell. She is indeed a valued member of our team, and I will be sure to pass on your compliments to her—it will mean a lot! It’s always rewarding to hear that our staff’s dedication and warmth made such a lasting impression. We look forward to welcoming you and your friends back soon. Your recommendation and 10/10 rating mean the world to us! Warm regards, George Leahy General Manager The Midlands Park Hotel
Fantastic experience: Very nice place, very nice food Only one bad thing is dirty chairs in restaurant...
We thank you for the terrific five star review. We are delighted to see you had a terrific guest experience with us and we look forward to seeing you again in the future! Kind Regards, George Leahy, General Manager
Fantastic experience: Friendly helpful staff. If you're driving anything bigger than a car you will have to use the outdoor carpark which can be a bit tight especially if you have a long vehicle.
We thank you for the terrific five star review. We are delighted to see you had a terrific guest experience with us and we look forward to seeing you again in the future! Kind Regards, George Leahy, General Manager
Fantastic experience: Nice friendly hotel. The leisure club attached to the hotel is above average. Food was pretty good and all round good venue.
Dear Guest, Thank you for your kind words! We're delighted to hear that you enjoyed our friendly atmosphere and the above-average leisure club facilities. It's great to know that the food and overall experience met your expectations. We hope to have the pleasure of welcoming you back in the future! Best regards, George Leahy General Manager, The Midlands Park Hotel
Fantastic experience: We had workshop in the hotel and the room was well occupied and the service and the staff were great. The WiFi connection is great. I stayed for a night as well. The room was spacious and bed was very comfortable. The dinner and breakfast have a variety of options. The swimming pool was great and clean (don’t forget your swim wear and swim hat).
Dear Guest, Thank you for sharing your positive experience with us! We're thrilled to hear that our facilities and services met your expectations. It’s great to know you enjoyed the spacious room, comfortable bed, and the variety of options at our restaurant. We appreciate the reminder about swimwear and swim hats for the pool. Thank you for your valuable feedback, and we look forward to welcoming you back soon! Best regards, George Leahy General Manager, The Midlands Park Hotel
Fantastic experience: Stayed at the hotel for a family wedding. Excellent experience over the whole of the weekend. Highly recommend a stay here and i will certainly be returning.
Thank you for your fantastic feedback! We’re delighted to hear that your stay for the family wedding was so enjoyable and that you had a great experience throughout the weekend. Your recommendation means a lot to us. We look forward to welcoming you back for another stay in the future! Warm regards, George Leahy General Manager, The Midlands Park Hotel
Fantastic experience: Celebrated a Family wedding here and could not recommend it more. Very accommodating, professional and welcoming. Thank you so so much!
Dear Guest, Thank you for your kind words! We’re thrilled to hear that you had such a positive experience celebrating your family wedding with us. We take pride in being accommodating and professional, and we’re delighted that you felt welcomed throughout your stay. Thank you for recommending us, and we hope to have the pleasure of hosting you again in the future. Best regards, George Leahy General Manager, The Midlands Park Hotel
Fantastic experience: Fantastic stay, lovely well run hotel. Perfect for a family stay
Dear Guest, Thank you for your wonderful feedback! We’re delighted to hear that you had a fantastic stay and found our hotel perfect for a family visit. We strive to create a welcoming and comfortable environment for all our guests. We look forward to the opportunity of hosting you and your family again in the future. Best regards, George Leahy General Manager, The Midlands Park Hotel
Negative experience: Rooms are big enough, food was disappointing but the restaurant manager was brilliant
Dear Guest, Thank you for your feedback. We’re glad you found our rooms comfortable and spacious. However, we’re sorry to hear that the food did not meet your expectations. It’s wonderful to know that our restaurant manager made a positive difference during your visit. We will review your comments to make improvements and ensure a better dining experience in the future. Thank you for your kind words about our staff. We hope to welcome you back soon. Best regards, George Leahy General Manager, The Midlands Park Hotel
Fantastic experience: As a wedding Celebrant/Solemniser I am in a unique position to get the "sense" of a hotel, how welcoming, how helpful, how happy the events manager and staff is to have this celebration in the venue. AIDAN in the Midlands Hotel is such a treasure - smiling, helpful, and welcoming - a glass of water, matches, and a most friendly welcome and chat. Thank you Aidan - I so appreciated your kindness. Margaret Roche celebrantsolemniser.ie
Dear Margaret, Thank you so much for your kind words! We're thrilled to hear that Aidan made such a positive impression on you. We always strive to provide exceptional service, especially for special occasions like weddings. I will be sure to pass along your compliments to Aidan and the rest of our team. Thank you for your support and for choosing Midlands Park Hotel. We look forward to working with you again in the future. Best regards, George Leahy General Manager, The Midlands Park Hotel
Fantastic experience: Absolutely lovely Hotel, beautiful, have everything needed and more and the staff is wonderful, everyone so polite, helpful and kind, the Receptionists, the waitress/waiter and everybody else, at the Breakfast that is delicious and complete we were attended by a Brazilian waitress called Patricia, such a polite, serviceable and lovely girl. We went to a wedding there and everything was perfect! Also, my daughter loved the swimming pool. We recommend 100% and looking forward for another opportunity to come back!
Thank you so much for your glowing review! We're delighted to hear that you enjoyed your stay with us and that our team, especially Patricia, made a positive impression. It's wonderful to know that the wedding and amenities, including the swimming pool, added to your experience. We can’t wait to welcome you back for another visit! Warm regards, George Leahy General Manager, The Midlands Park Hotel
Fantastic experience: What a lovely hotel with amazing prices , kid friendly , silent perfect location
Thank you for your kind words! We’re thrilled to hear that you enjoyed your stay with us and found our hotel to be both great value and well-suited for families. It's wonderful to know you appreciated our peaceful location as well. We look forward to welcoming you and your family back in the future! Best regards, George Leahy General Manager, The Midlands Park Hotel
Positive experience: Easy access from train station. Very good venue for meetings and hsve a great range of rooms too. Carvery lunch in the bar is top class.
Thank you for taking the time to share your positive feedback! We're delighted to hear that you found our location convenient and that our meeting facilities met your expectations. It’s also great to know that you enjoyed the carvery lunch in our bar. We strive to provide top-notch service and amenities, so your kind words are much appreciated. We hope to welcome you back soon for another visit, whether for business or leisure. Best regards, George Leahy General Manager, The Midlands Park Hotel
Positive experience: Lovely hotel, very central. Beds are to soft and some staff need training but all round a nice hotel
Dear guest, We thank you for the terrific five star review. We are delighted to see you had a terrific guest experience with us once again and we look forward to seeing you again in the future! Kind Regards, George Leahy, General Manager
Fantastic experience: Honestly the most attentive and friendly service I've ever experienced. From the front staff to the cleaners to the restaurant. Loved it. We were spoilt rotten. Absolutely lovely spa weekend. Pool and sauna are fab. I found the treatments overpriced but it's a separate beauticians to the hotel. Beds perfect. Shower perfect. Breakfast choices superb.
Thank you so much for your kind words! We’re delighted to hear that you enjoyed our attentive service, spa facilities, and overall experience. It’s great to know that you felt well taken care of throughout your stay. We appreciate your feedback on the treatments and will pass it along to the beautician team. Your compliments on the beds, shower, and breakfast are much appreciated. We look forward to welcoming you back for another wonderful stay! Best regards, George Leahy General Manager, The Midlands Park Hotel
Fantastic experience: Stayed here on Tuesday and I have to say it is one of the best hotels in all of Ireland , North & South.....I travel extensively for work and can tell you that the staff especially Ann- Marie ( front desk) & Sarah went above and beyond the call of duty to make my stay one to remember for all the right reasons....I cannot thank them enough for the professionalism they showed me and would give them both 10 / 10 without any hesitation , both of them a real credit to the hotels workforce. Food was excellent, rooms big and spacious and the Pool / Sauna/ Jacuzzi were all up to a very high standard.....I will 100% be making sure I stay here again when in the area. ☆☆☆☆☆
Thank you for your wonderful review and for recognizing Ann-Marie and Sarah for their exceptional service! We are thrilled to hear that your stay was memorable and that you found our facilities and staff to your satisfaction. Your kind words are greatly appreciated, and we’ll be sure to share your feedback with Ann-Marie, Sarah, and the entire team. We look forward to welcoming you back and ensuring another top-notch experience. Best regards, George Leahy General Manager, The Midlands Park Hotel
Fantastic experience: Good afternoon. If I book a night at your hotel, will I be able to use the sauna and swimming pool?
Thank you for your inquiry! Yes, when you book a night at The Midlands Park Hotel, you have access to our leisure facilities, including the sauna and swimming pool. If you have any other questions or need assistance with your booking, feel free to reach out. We look forward to welcoming you! Best regards, George Leahy General Manager, The Midlands Park Hotel
Fantastic experience: Best hotel we have ever stayed at , Being 6 times back and cant wait to come back again Lisa and sean cork
Dear Lisa and Sean, Thank you so much for your kind words and for being such loyal guests! We’re thrilled to hear that you consider us the best hotel you’ve stayed at and that you keep returning. We look forward to welcoming you back for your next visit and continuing to provide you with exceptional experiences. Best regards, George Leahy General Manager, The Midlands Park Hotel
Fantastic experience: Really nice hotel. Comfortable beds and rooms. The breakfast had a good variety. Only thing i will say is the pool was colder than I would've liked but once your were swimming it was ok.
Thank you for your positive feedback! We’re pleased to hear that you enjoyed the comfort of our rooms and the variety of our breakfast. I apologize for the temperature of the pool not meeting your expectations. We’ll review this with our team to ensure a more comfortable experience for all guests. We look forward to welcoming you back and hope to provide an even better experience. Best regards, George Leahy General Manager, The Midlands Park Hotel
Positive experience: Fantastic breakfast and staff were really genuinely friendly.
Dear guest, We thank you for the terrific four star review. We are delighted to see you had a terrific guest experience with us once again and we look forward to seeing you again in the future! Kind Regards, George Leahy, General Manager
Fantastic experience: Great hotel! Spacious rooms, amazing breakfast with loads of options and friendly staff. Location and facilities of the hotel, such as pool, sauna, steam room, gym and spa, accessibility to restaurants and shops give the opportunities for any day and weather. Loved our stay!
Dear guest, We thank you for the terrific five star review. We are delighted to see you had a terrific guest experience with us once again and we look forward to seeing you again in the future! Kind Regards, George Leahy, General Manager
Fantastic experience: Beautiful Hotel, lovely Rooms. Very Clean and comfortable
Dear guest, We thank you for the terrific five star review. We are delighted to see you had a terrific guest experience with us once again and we look forward to seeing you again in the future! Kind Regards, George Leahy, General Manager
Fantastic experience: Brought a service to a wedding there and staff were superb. The hotel is located close to the centre of Portlaoise town. I would recommend visiting this fabulous hotel
Dear guest, We thank you for the terrific five star review. We are delighted to see you had a terrific guest experience with us once again and we look forward to seeing you again in the future! Kind Regards, George Leahy, General Manager
Fantastic experience: Just a brilliant stay with the family. Great food in the bar on two nights and the staff were amazing. Clean rooms and loved the new filtered water idea. Breakfast was a real treat.
Dear guest, We thank you for the terrific five star review. We are delighted to see you had a terrific guest experience with us once again and we look forward to seeing you again in the future! Kind Regards, George Leahy, General Manager
Fantastic experience: Super clean and comfortable. Very accommodating of dietary requirements - I’m vegan and they could not have done more for me! Would be delighted to return
Fantastic experience: Waow, so nice looking Awful service in the evening. Nobody in pub but 2 hours waiting for a starter and a maincourse. My driver, some of my clients in the other restaurant and me we never got our dessert!!!!!! Many persons to serve but were just talking and laughing together without serving clients. Very disappointed of the evening service. Perfect at breakfast but other personnel much more professionnal
Thank you for your feedback. I’m pleased to hear that you found the hotel visually appealing and enjoyed the breakfast service. However, I’m truly sorry to learn about the issues you experienced with the evening service. The delay in your meal and the lack of attention from the staff are concerning, and this is not the level of service we strive to provide. I will address this matter with our team to ensure that such issues are resolved and that our service standards are consistently high throughout the day. Your feedback is invaluable, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a flawless experience on your next visit. Best regards, George Leahy General Manager, The Midlands Park Hote
Positive experience: Great hotel with friendly staff, clean rooms, and good amenities. Overall, a pleasant stay.
Dear guest, We thank you for the terrific four star review. We are delighted to see you had a terrific guest experience with us once again and we look forward to seeing you again in the future! Kind Regards, George Leahy, General Manager
Fantastic experience: Worth going to just for the lovely service from all the staff in the hotel and restaurants. Food in the hotel restaurant and Kelly's was amazing. Decor a bit dated In the room but it didn't bother us because the bed was so comfortable and everything was spotless! Cleaners do a great job
Dear guest, We thank you for the terrific five star review. We are delighted to see you had a terrific guest experience with us once again and we look forward to seeing you again in the future! Kind Regards, George Leahy, General Manager
Fantastic experience: Attended a wedding here recently, service was excellent, food was delicious and located central town. Building decor is beautiful. 5 stars.
Thank you for your fantastic review! I’m delighted to hear that you enjoyed the service, food, and our central location during the wedding. It’s wonderful to know that you appreciated the building decor as well. Your 5-star rating means a lot to us. We look forward to welcoming you back in the future! Best regards, George Leahy General Manager, The Midlands Park Hotel
Fantastic experience: We had a fabulous 2 night weekend stay here. Cannot fault the room, staff or service. Food was lovely and excellent breakfast choices. Big thanks to Daragh Cruise who sent a welcome package to our room for our daughter Ruby. Only one minor thing in the swimming area, is the floor in the changing room is very slippery as it seems to hold the water but pool and amenities were lovely. We would 100% return.
Thank you for your wonderful review! I’m delighted to hear that you had a fabulous stay and that the room, staff, and service met your expectations. It’s great to know that you enjoyed the food and breakfast choices, and I’m glad Dara could make your daughter Ruby’s stay special. I appreciate your feedback regarding the slippery floor in the changing room. We will address this with our team to ensure it is managed more effectively for the safety and comfort of our guests. Thank you for your comments and for choosing to stay with us. We look forward to welcoming you back for another great stay! Best regards, George Leahy General Manager, The Midlands Park Hotel
Fantastic experience: Attended the hotel for a conference on Wednesday 05/06/24. Hotel was lovely and clean, staff were excellent especially lady on the front desk who helped me out with a changing room, and the lunch was outstanding!! I had the Featherblade of beef and it was melt in your mouth
Thank you for your wonderful feedback! I’m delighted to hear that you found the hotel clean and that our staff, especially at the front desk, provided excellent service. It’s fantastic to know that you enjoyed the lunch, particularly the Featherblade of beef. I’ll make sure to share your compliments with our culinary team. Thank you for choosing us for your conference, and we look forward to welcoming you back in the future. Best regards, George Leahy General Manager, The Midlands Park Hotel
Fantastic experience: Attended a wedding there recently..from start to finish..staff could not accommodate us as a family enough. Considering we had a young infant and a teenager,nothing was impossible for the staff. We have stayed previously in the hotel as a family,but it was our first time with our infant son. And it was an impeccable stay.
Dear Guest, Thank you for sharing your delightful feedback following your recent stay at The Midlands Park Hotel for a wedding. We are thrilled to hear that you and your family had an impeccable stay from start to finish. We understand how important it is to accommodate families, especially with young children, and we are pleased that our team could make your visit comfortable and enjoyable. Your kind words about our staff’s willingness to go above and beyond mean a lot to us, and we are happy that they could make your experience seamless despite the challenges of traveling with an infant and a teenager. It’s wonderful to know that you have stayed with us before and chose to return with your infant son. Creating memorable and accommodating experiences for our guests is our top priority, and we are delighted that we succeeded during your stay. Thank you once again for your positive feedback and for choosing The Midlands Park Hotel. We look forward to welcoming you and your family back for many more wonderful stays in the future. Warm regards, George Leahy Hotel Manager The Midlands Park Hotel
Positive experience: Very frendly staff.Nice lobby and generally- clean room and area around. Brekfast: V. small selection for breakfast( more gkuten free stuff than other) no hot plater item if you looking something hot to eat need to be ordered from menu card ( just few)... For plus V.quick service and nice room for breakfast but.....dust on top of headrest couch if you have " lobby" seat
Dear Gregory, Thank you for taking the time to share your feedback with us following your recent stay at The Midlands Park Hotel. We are delighted to hear that you found our staff to be very friendly and enjoyed the ambiance of our lobby, as well as the overall cleanliness of our facilities. However, we regret that your breakfast experience did not meet your expectations. We apologize for the limited selection of hot buffet items and any inconvenience this may have caused. Your feedback is invaluable to us, and we will review our breakfast offerings to ensure a more varied selection in the future. Additionally, we will address the issue of dust on the lobby seating to ensure that all areas are thoroughly cleaned and maintained to our high standards. We are pleased to hear that you appreciated the quick service and the comfort of the breakfast room. Rest assured, we will take your feedback on board to make necessary improvements and ensure a better experience for our guests. Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable stay. Warm regards, George Leahy Hotel Manager The Midlands Park Hotel
Positive experience: 4* for a 4* but I have to say it gets a 5* if you go for the deluxe rooms with jacuzzi and ambient lighting. The basic rooms aren't really all that and the room my parents stayed in had a futon with metal frame in the middle of the room Still the facilities, staff, and location are all brilliant and it is a stay I recommend despite the few disappointments.
Dear Mr. Meagher, Thank you for taking the time to share your feedback following your recent stay at The Midlands Park Hotel. We are delighted to hear that you enjoyed your experience overall, especially in our deluxe rooms with jacuzzi and ambient lighting. Your compliments regarding our facilities, staff, and location are greatly appreciated, and we are pleased to know that you would recommend our hotel to others. However, we apologize for any disappointment you experienced with the basic rooms. We understand that the comfort and quality of our accommodations are important aspects of our guests' stay, and we will certainly take your feedback into consideration as we continue to make improvements. We appreciate your honesty and hope that despite these few disappointments, you were still able to enjoy your time with us. If you have any further comments or suggestions, please do not hesitate to contact us directly. Thank you again for choosing The Midlands Park Hotel, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable stay. Warm regards, George Leahy Hotel Manager The Midlands Park Hotel
Negative experience: I have stayed at this hotel for a total of 3 times - and each time something had gone wrong with the rooms we’ve booked and/or our dinner reservations. Our first visit in 2022 we had booked a couples deluxe room - beautifully laid out room, clean, but when I attempted to have a shower within 2 minutes the entire shower had flooded out onto the floor. We called reception who came up and resolved the issue. When we went down later that day to try and get lunch and weren’t acknowledged for about 10 minutes at entrance about 3 staff members passed by before someone eventually came out to us. when we tried to get lunch the lady and a man standing at the computer outside didn’t even bother to even look up and acknowledge us while we were standing there or even had the curtesy to say we’ll be with you soon we’re just in the middle of something. Instead they left us standing there just to be told eventually that they’re fully booked. After emailing about these issues regarding the room and experience one of the trainee managers rang and apologised and offered for us to return to the hotel at a discounted price to try rectify the issue. Fast forward a year later 2023- we returned to the hotel we booked a standard room online, but as a surprise for my partner I upgraded us to one of the suites on the 1st floor. Again, beautiful room. However when I turned on the aircon it started to leak water all over the floor! To rectify that issue we just had to put a bucket underneath to catch the water as they could not fix the issue within the 1 night stay we had which is understandable. As courtesy they sent up Prosecco and refunded the upgraded price I paid. Not a major issue but still we had issues on our last visit also with our room as stated previously. Now in 2024 we came back for my own birthday and booked the couples deluxe room again- it was actually the same room as we got in our first stay. Firstly there was what looked to be brown tan stains left on the toilet seat? Then I tried to fill the jacuzzi bath but the bath plug wouldn’t stay down and it kept draining anytime I tried to fill it up. So I called reception and the ladies on reception I cannot fault they were really lovely and a maid was sent promptly up to the room to check. The maid couldn’t fix the issue either so she said she would message the duty manager. So I sat in the room over a well over an hour to see if anyone returned - nobody did. My partner had to go down to reception again and ask was there any update on fixing the jacuzzi bath to then the manager came out apologising and asked us to switch rooms and sent up Prosecco to our new room. This was already near 7pm and we had dinner booked for 8:30pm so I didn’t even get to use the bath after being in the room waiting from 5:30pm. We then went down to our prepaid dinner reservation, staff were really nice and friendly in the restaurant. We had our starters and mains which weren’t great at all, but waited for 30mins for our mains to be cleared so we could order our prepaid dessert. Eventually we stopped a waitress and asked could we order our dessert now to which the maid replied ‘Sorry the chefs have finished up for the night’ I’m sorry it’s totally unacceptable at least ask staff to come to tables to notify the chefs will be closing the kitchen soon and ask to take a preorder! Plus the fact we waited for 30 mins for our mains to be cleared!! Thankfully another waitress had overheard the conversation who then went to her manager who got us our desserts that we had paid for. I’m just extremely disappointed with each stay something always had to be wrong with the rooms especially with the price you pay for the stay. It’s just a shame because the hotel is situated right in the centre of the town. I can’t fault the breakfast, reception and most of the dinner staff as they were all lovely and friendly
Dear Ms. Hyland, Thank you for taking the time to share your detailed feedback regarding your recent stays at The Midlands Park Hotel. I want to extend my sincerest apologies for the recurring issues you encountered during your visits. Your feedback is deeply concerning, and I want to assure you that we are taking immediate steps to address these issues to prevent them from occurring again. It's disappointing to hear about the maintenance issues you experienced with the showers and air conditioning units, as well as the inconvenience caused by the delayed response from our staff. This does not meet our usual standards of service, and I apologize for the inconvenience and frustration it caused you. Additionally, I apologize for the dining experience you had during your last visit. It's unacceptable that you had to wait excessively for your meals and encounter issues with ordering dessert. We will review our procedures to ensure better communication between our staff members and provide a more efficient and pleasant dining experience for our guests. Please know that your feedback has been shared with our management team, and we will take all necessary actions to address the issues you've raised. We truly value your loyalty to our hotel, and it's disheartening to hear that we have not met your expectations during your recent stays. I want to assure you that we are committed to providing exceptional service and experiences for our guests, and I hope that you will consider giving us another chance to exceed your expectations in the future. Thank you for bringing these matters to our attention, and once again, I apologize for the inconvenience and disappointment you experienced. We hope to have the opportunity to welcome you back and restore your faith in our hotel. Warm regards, George Leahy Hotel Manager The Midlands Park Hotel
Fantastic experience: I recently had a wonderful stay here! The facilities were top-notch, the room was comfortable and impeccable clean. A highlight of our visit was the exceptional service provided by our server, Eire. She was incredibly kind ans went above and beyond to ensure we had everything we needed, making our stay even more special. Highly recommend this hotel for anyone looking got outstanding service and a pleasant experience!
Dear Guest, Thank you for sharing your wonderful experience with us! We're delighted to hear that you had such a pleasant stay at The Midlands Park Hotel. Your kind words about our facilities, cleanliness, and exceptional service mean a lot to us. Eire will be thrilled to hear that she made such a positive impact on your stay. Providing outstanding service is our priority, and it's fantastic to hear that she went above and beyond to ensure you had everything you needed. We truly appreciate your recommendation and look forward to welcoming you back for another exceptional experience in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Warm regards, George Leahy Hotel Manager The Midlands Park Hotel
Fantastic experience: Lovely Hotel with friendly staff. We had food and Cocktails in Kelly's Steakhouse and it was Fab. Pool and Jacuzzi were Great. Highly recommend
Dear Ms. McEniry, Thank you for your lovely review! We're thrilled to hear that you enjoyed your time at The Midlands Park Hotel and that you found our staff friendly and welcoming. It's fantastic to hear that you had a great dining experience at Kelly's Steakhouse and enjoyed the cocktails. We're also glad to know that you made use of our pool and jacuzzi facilities. Your recommendation means a lot to us, and we look forward to welcoming you back for another fantastic experience in the future. If there's anything else we can do to make your next stay even more enjoyable, please let us know. Warm regards, George Leahy Hotel Manager The Midlands Park Hotel
Fantastic experience: Met up with an old college buddy of mine in portlaoise and he took me for lunch in the Midlands restaurant after I landed up from cork. Food was absolutely A-grade and compliments to the chefs please. But our server Eire was as nice and as helpful as anyone I could imagine. Very bubbly and polite. Fantastic qualities to have as part of a team in the customer service industry. Great food, great staff, lovely decor to the space. I look forward to visiting again in the future. Alan C
Dear Mr. Chawke, Thank you for sharing your recent experience at The Midlands Park Hotel! We're delighted to hear that you enjoyed your lunch at the Midlands restaurant and that the food exceeded your expectations. Your compliments have been passed along to our chefs, who will be thrilled to hear that their efforts were appreciated. We're also thrilled to hear that Eire provided you with excellent service. Providing a friendly and helpful experience for our guests is a top priority for us, and we're glad to hear that she made a positive impression on you. We look forward to welcoming you back in the future and providing you with another great experience. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Warm regards, George Leahy Hotel Manager The Midlands Park Hotel
Positive experience: Nice hotel and staff. Lunch and breakfast were nice. The room was OK but a bit jaded around the window area and I'm not a fan of shower curtains.
Dear Guest, Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel and staff to be pleasant and that you enjoyed your meals with us. Your comments regarding the room have been noted, and we apologize for any inconvenience caused by the condition around the window area and the use of shower curtains. We continuously strive to improve our facilities and guest experience, and your feedback will help us identify areas for enhancement. If you decide to stay with us again in the future, please don't hesitate to let us know your preferences, and we will do our best to accommodate them. Thank you for choosing The Midlands Park Hotel, and we hope to have the opportunity to welcome you back for a more enjoyable stay. Warm regards, George Leahy Hotel Manager The Midlands Park Hotel
Fantastic experience: We stopped for lunch on our way home from Dublin. Absolutely delicious carvery, great selection. But more notable was the customer service, Eire went above and beyond! Everyone was so accommodating and welcoming. Would definitely recommend
Dear Guest, Thank you for stopping by The Midlands Park Hotel for lunch on your way home from Dublin. We're delighted to hear that you enjoyed our delicious carvery with its great selection. Providing a memorable dining experience for our guests is something we take great pride in. We're especially thrilled to hear about the exceptional customer service you received, particularly from Eire. Going above and beyond for our guests is what we strive for, and we're glad that Eire and our team made your visit memorable. We'll be sure to pass along your kind words to them. Thank you for your recommendation. We truly appreciate your support and hope to have the pleasure of welcoming you back to The Midlands Park Hotel in the future. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us directly. Warm regards, George Leahy Hotel Manager The Midlands Park Hotel
Positive experience: I went here with a few of my friends. The rooms were very good and the food was delicious. The service was great. Our server Éire was very polite and helpful. Would definitely go again
Dear Guest, Thank you so much for your kind words! We're thrilled to hear that you and your friends enjoyed your stay at Midlands Park Hotel. Providing comfortable rooms, delicious food, and excellent service are always our top priorities, and we're delighted that Éire made your experience even better with her polite and helpful service. We truly appreciate your recommendation and look forward to welcoming you back for another enjoyable stay. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know. Warm regards, George Leahy, Hotel Manager
Fantastic experience: The staff Austin Delaney, Vanessa, Alan, Kristen, Katie, the staff on Reception and every member of staff so friendly and excellent. My family were here from China with their children the staff so helpful and also the food and service is 2nd to none. I live locally and love to call for my coffee. There is always a lovely atmosphere and the staff are so friendly and chatty. It is always a pleasure to call to the Midlands Park Hotel.
Dear guest, We thank you for the terrific five star review. We are delighted to see you had a terrific guest experience with us once again and we look forward to seeing you again in the future! Kind Regards, George Leahy, Hotel Manager
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