Information about Lough Eske Castle
Our comment from FitFit Ireland about Lough Eske Castle:
Lough Eske Castle, located in the picturesque Donegal, is a remarkable destination that has won the hearts of many visitors. With its enchanting setting and stunning architecture, it offers a luxurious retreat for those seeking both relaxation and adventure. Guests consistently praise the exceptional service provided by the friendly and attentive staff, as well as the exquisite dining experiences offered at the hotel's restaurants.
Many reviews highlight the well-furnished rooms and the beautiful grounds that are perfect for long walks, adding to the overall charm of the hotel. The spa services, including massages and the thermal suite, have also received positive feedback, promising a relaxing experience after a day of exploration.
However, some guests have pointed out areas for improvement. There have been mentions of service inconsistencies during busy periods, particularly in the restaurant, where delays have marred the dining experience. A few reviewers noted that certain amenities, like the spa facilities and heating in the rooms, could benefit from enhancement.
Despite these critiques, Lough Eske Castle remains a favored choice for travelers looking for a memorable stay, often described as a hidden gem in Ireland. Its combination of beauty, comfort, and exceptional hospitality makes it a highly recommended destination for special occasions or a serene getaway.
Lough Eske Castle: Opinions
Fantastic experience: Excellent all around. Beautiful food, friendly & helpful staff & spotlessly clean. Highly recomend.
Dear Kieran, Thank you for taking the time to share your recent experience at Lough Eske Castle. We are delighted to hear you enjoyed your time here at the Castle. Your kind words are very much appreciated. We hope to welcome you back again soon. Best Regards, Dónal Cox General Manager
Fantastic experience: Superb stay last night, exceptional staff in all areas of the hotel, food outstanding, fabulous large room, can’t wait to return !
Dear Fiona Thank you for taking the time to share your recent experience at Lough Eske Castle. We are delighted to hear you enjoyed your time here at the Castle. Your kind words are very much appreciated. We hope to welcome you back again soon. Best Regards, Dónal Cox General Manager
Fantastic experience: Lovely hotel that was WAY too hot while we stayed. Everywhere was too warm and though the setting was lovely, hotel immaculate, and staff very attentive and kind - that mattered. I could not take any more clothes off without being indecent, and there was sadly no escape in the rooms either....the breakfast was spot on, and the night we ate at the bar was also very good.
Dear veryverytrickyindeed Thank you for taking the time to share your experience with us. We’re glad to hear that you enjoyed your time here and would like to thank you again for your candid feedback, these are matters we will look into. We hope to have the chance to welcome you back again. Warm regards, Dónal Cox General Manager
Positive experience: My girlfriend and I stayed for 1 night on Sat 1st March. It was €500 for 1 night with dinner/Breakfast before drinks. w The hotel was woefully understaffed. We had to wait 1hr 30 mins after check in time (3pm) to get into our room because it was not ready. No drinks were offered. it meant we could not go to the spa until 4.45. When our room was available it was a different room - an 'upgrade' to a garden suite -407. There was noone to take us to the room so we went ourselves, the key card did not work so we had to walk back to reception and again ask for help. Eventually a concierge arrived and took us down after re cutting the key. On arrival they had taken our luggage to someone elses room. Our room didnt have a TV remote so we couldn't turn the TV off and there was dust on all the surfaces. The room is enormous but the pleather sofas and damaged furniture are not 5 star. The spa - tiny swimming pool, broken showers, showing it's age. The situation is nice. You have to pay extra for an outdoor hot tub. We had to wait 25 minutes in a queue for breakfast.. in a 5 star hotel?! We helped an 80 year old lady in front of us moving a chair along the queue as she couldnt stand for that long. The food at dinner was excellent but its probably the most expensive meal (€200) I've had in a while. We asked for 2 glasses of champagne, the waiter poured them in wine glasses. They forgot our sides, delivering the wrong side dish after our meal was finished. I'm fortunate with my work that I stay in 4 or 5 star hotels and eat out regularly and this is nowhere near 5 star service. The bar was nice and live music good. cocktails were good but again, waiting 20 minutes for a drink, nobody to welcome you or sit you anywhere is not 5 star. The location is nice and gardens well kept. Overall, lovely staff, completely overwhelmed, nowhere near 5 star service. the rooms are dated, the spa is well below 5 star. The food is very good but it should be at 200 euro for a 3 course and a bottle of £10 wine. The room was dated and poor quality furnishings. Overall a really disappointing stay which was meant to be a special occasion.
Dear Jono C, Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your recent stay did not meet your expectations, particularly for such a special occasion. The delays at check-in, room issues, and service inconsistencies you encountered are certainly not reflective of the high standards we aim to uphold. I understand how frustrating it must have been to wait for your room and experience difficulties with key access and misplaced luggage. These are areas we are actively working to improve. I also regret that your experience in the spa and dining areas was not up to the five-star level you anticipated. While I’m pleased to hear that you enjoyed the food, the long wait times and service missteps are concerning, and I will be addressing them with our team to ensure a more seamless experience for future guests. We truly value your feedback and take it seriously as we continue to refine our service and facilities. Thank you again for your time, and I hope we have the opportunity to welcome you back in the future for a much-improved experience. Best regards, Jose Araoz Room Division Manager Lough Eske Castle Hotel
Fantastic experience: Stayed here at the start of March and we had such a wonderful time. The staff in the hotel really made the experience for us! From Micheal the concierge giving us a wonderful welcome and helping us with our bags, he is such a gentleman to Anthony and Isabel in Reception it was such lovely start to our trip. We also had dinner here. Whilst the menu wasn’t vast the food was delicious and everyone that served us were soo lovely and friendly. We couldn’t fault the service at all! However, there was one waiter that we felt always went above and beyond and was always so lovely and friendly and that was Peter! He really added to our stay and made the experience that bit more fun. Breakfast here was lovely also and the omelette chef was very impressive. Whist we stayed here we went to the gym twice, but it is extremely small for a hotel and they had the heating oh high which is something I would recommend changing. The pool and thermal suite were lovely, however, it’s unfortunate that you do not have access to the thermal suite for the majority of the day. Also to note that the leisure centre closes early on the weekend. The bar area is lovely and they have a nice selection of drinks and often live music which adds to the atmosphere. The only factor that we felt let down the hotel was before our stay we had a few interactions with a manager and we felt she was very unprofessional and we very nearly cancelled our trip due to this one employee. However, all the other staff in the restaurant, reception, concierge and leisure centre were all top notch!! They couldn’t do enough. This really is such a wonderful hotel.
Dear Caitriona, Thank you for taking the time to share your recent experience at Lough Eske Castle. We are delighted to hear you enjoyed your time here at the Castle. Your kind words are very much appreciated. We hope to welcome you back again soon. Best Regards, Dónal Cox General Manager
Positive experience: The food was good, but a little overpriced for what it was. The service was excellent and the staff very friendly and professional.
Dear Jin Sasaki, Thank you for taking the time to share your recent experience at Lough Eske Castle. We are delighted to hear you enjoyed your time here at the Castle. Your kind words are very much appreciated. We hope to welcome you back again soon. Best Regards, Dónal Cox General Manager
Fantastic experience: Fabulous place to stay. Staff are excellent, friendly, knowledgeable and professional. Room was so comfortable. Great location for touring. Delicious food. Better quality coffee at breakfast would be much appreciated.
Dear Martina, Thank you for taking the time to share your recent experience at Lough Eske Castle. We are delighted to hear you enjoyed your time here at the Castle. Your kind words are very much appreciated. Furthermore, thank you for your feedback on the coffee. This is something we will look into. We hope to welcome you back again soon. Best Regards, Dónal Cox General Manager
Fantastic experience: Amazing castle with very attentive staff and high-end services. We felt so welcome. Only a short distance from Donegal Town
Dear Gretchen, Thank you for taking the time to share your recent experience at Lough Eske Castle. We are delighted to hear you enjoyed your time here at the Castle. Your kind words are very much appreciated. We hope to welcome you back again soon. Best Regards, Dónal Cox General Manager
Fantastic experience: Just back from short stay- 4th time at Lough Eske and it never disappoints. Great meal and fantastic evening in the bar - guy doing music was great.
Dear Donal McKenna Thank you for taking the time to share your recent experience at Lough Eske Castle. We are delighted to hear you enjoyed your time here at the Castle. Your kind words are very much appreciated. We hope to welcome you back again soon. Best Regards, Dónal Cox General Manager
Fantastic experience: Fabulous hotel. Great service and excellent food.
Dear Hession paint, Thank you for taking the time to share your recent experience at Lough Eske Castle. We are delighted to hear you enjoyed your time here at the Castle. We hope to welcome you back again soon. Best Regards, Dónal Cox General Manager
Fantastic experience: We went to Lough Eske for the day ...a beautiful castle on stunning grounds. We are regular visitors and Shay the concierge always greets us with a smile and gives us 5* treatment...the food was lovely and very pleasant staff. It's always a pleasure to go there.
Dear Mandy, Thank you for taking the time to share your recent experience at Lough Eske Castle. We are delighted to hear you enjoyed your time here at the Castle. Your kind words are very much appreciated. We hope to welcome you back again soon. Best Regards, Dónal Cox General Manager
Fantastic experience: This hotel is five star for a reason. Well worth the entrance fee. Food in the Cedars was exceptional and with a service to match.
Dear Paul, Thank you for taking the time to share your experience about your recent stay with us here at Lough Eske Castle. We are so happy to hear you enjoyed your time here. We pride ourselves on providing exceptional service and great memories for our guests. We hope you will return again soon. Best Regards, Donal Cox General Manager
Fantastic experience: Beautiful venue. Great staff. Food delish.
Dear Margaret, Thank you for taking the time to share your recent experience at Lough Eske Castle. We are delighted to hear you enjoyed your time here at the Castle. Your kind words are very much appreciated. We hope to welcome you back again soon. Best Regards, Dónal Cox General Manager
Fantastic experience: Great hotel with a big green area outside . Spa service is just great. I have been lucky as there was one cancellation, so i got the appointment for a full body massage. It was done by Cidhra, who is Very professional and carry great knowledge about massage. I felt so relaxed and light. Must try when there.
Dear Happy Happiness, Thank you for taking the time to share your recent experience at Lough Eske Castle. We are delighted to hear you enjoyed your time here at the Castle. Your kind words are very much appreciated. We hope to welcome you back again soon. Best Regards, Dónal Cox General Manager
Negative experience: It’s a modern boring hotel behind a castle facade. No atmosphere at all.
Fantastic experience: An absolutely wonderful stay at this beautiful location - cannot fault it!
Dear Sarah, Thank you for taking the time to share your recent experience here at Lough Eske Castle. We are delighted to hear you enjoyed your stay. Your kind words are very much appreciated. Furthermore, thank you for your feedback in regard to the signposts for the walks on our grounds. These are matters which we will look into. We hope to welcome you back again soon. Best Regards, Dónal Cox General Manager
Negative experience: Don’t recommend. Stayed here for 1 night .. never again. Communication with staff wasn’t great. Tried to get room service. Phone wasnt working in room. Waved down a staff member in corridor . Ask for an empty Guinness glass & ice. They bring ice . 2 pints of Guinness and 2 empty wine glasses. Head down to the gallery bar for food. 40 minutes we waited on our starter. Then from starter to main took easily an hour to come out. Ask for medium rare steak. It was cold & completly rare. My partner ask well done .. hers completely rare and cold also. Ask the waiter for a drinks order which took forever had to call and ask again for it. Then the waiter didn’t understand what a sambuca was .. entertainment finished at 11 which is quite early. the singer was great in fairness. We return to our room about 12 to discover someone had been in our room moved our clothes and luggage .. tidied up the room etc. I would see thru that if we were there a few nights. But not when we were only in the room a couple of hours. Not a bit happy tbh as we had our personal belongings sitting in our room. Wouldn’t be one to write a bad review. This is easily one of the worst places I’ve ever stayed. For 375 a night it’s a disgrace.
Fantastic experience: Awesome accommodations and friendly check-in staff. Pub staff very inexperienced which affected service.
Dear Brian, Thank you for taking the time to share your recent experience here at Lough Eske Castle. We are delighted to hear you enjoyed your stay. Your kind words are very much appreciated. Furthermore, thank you for your feedback regarding the service in our bar. This is something we will look into. We hope to welcome you back again soon. Best Regards, Dónal Cox General Manager
Fantastic experience: Stunning hotel. This is our second time visiting. Friendly staff. Lovely rooms.
Dear Sam, Thank you for taking the time to share your recent experience at Lough Eske Castle. We are delighted to hear you enjoyed your time here at the Castle. Your kind words are very much appreciated. We hope to welcome you back again soon. Best Regards, Dónal Cox General Manager
Negative experience: In my opinion This hotel was didn’t meet 5 star expectations. We arrived at 1530 , hotel very busy .There were no porters available to help us with our bags. Queues at check in. Room wasn’t ready until 1730. I had a spa appointment at 1645. I had to get ready in the lobby/reception of the hotel!! Didn’t get key to room till 18:00. The spa was very busy! The rugs in the spa were dirty and in need of hoovering. The spa is in need of a renovation. The restaurant decor is old. The food came to our table very cold. My husband had to return his steak it was undercooked. My duck dinner was cold. Side dishes - very small. Our room was not in the castle it was in the gardens.. we had to Walk in the rain to the main castle for breakfast and dinner. No umbrellas provided. I never write reviews I felt I just had to in this scenario . Just not deserving of a five star rating . :( :(
Dear Carey Sinead, Thank you for taking the time to share your candid feedback following your stay with us. I am genuinely sorry to hear that your visit did not meet your expectations and left you feeling disappointed. Please accept my sincerest apologies for the challenges you experienced. We strive to deliver a seamless and exceptional five-star experience, and it is clear from your review that we fell short in several areas during your stay. I’d like to address your concerns directly: • Arrival Experience: I am very sorry for the delay in preparing your room and the unavailability of porters to assist with your bags. Waiting until 6:00 PM to receive your key is entirely unacceptable, and I understand how frustrating this must have been, especially with a spa appointment scheduled. We are currently reviewing our staffing and room readiness procedures to prevent such delays in the future. • Spa Condition: Your observations regarding the cleanliness and the need for renovation in the spa are concerning. Our housekeeping and maintenance teams have been notified to address these issues promptly, ensuring the spa environment is inviting and pristine for all guests. • Restaurant Experience: The quality of your dining experience is of utmost importance to us, and I deeply regret that your meals arrived cold and that the portion sizes and steak preparation did not meet your expectations. I’ve shared your feedback with our Executive Chef and restaurant management team to ensure immediate improvements in food quality and service. • Room Location and Umbrellas: While our garden rooms are designed to offer a serene retreat, I understand the inconvenience of walking in the rain to the main castle without adequate provisions. We will review our availability of umbrellas and explore additional measures to enhance the guest experience, especially in inclement weather. I sincerely appreciate your honesty in sharing this feedback, as it helps us to identify areas where we need to improve. It is deeply disappointing to know that we did not meet the high standards you rightfully expect from a five-star property. Carey, I would be grateful for the opportunity to restore your faith in Lough Eske Castle. Should you consider visiting us again, please contact me directly, and I will personally ensure your stay is seamless and memorable for all the right reasons. Thank you again for your review, and I hope we can welcome you back in the future for an experience more reflective of the luxury and hospitality we aim to provide. Warm regards, Jose Araoz Rooms Division Manager Lough Eske Castle Hotel
Fantastic experience: Spent the Christmas period here with my fiancé and it was magical. Gorgeous castle set on beautiful grounds which is great for walks. The staff were lovely and very attentive and room was great. The food was great throughout our stay, will definitely be back!
Dear Anyanwu, Thank you for taking the time to share your recent experience here at Lough Eske Castle. We are delighted to hear you and your fiancé enjoyed your stay. Your kind words are very much appreciated. We hope to welcome you back again soon. Best Regards, Dónal Cox General Manager
Positive experience: The front of Lough Eske Castle is beautiful and the Christmas decorations in the lobby were stunning too! However the rest of the hotel is newly renovated and is not a castle,our room had a very long walk to get to and as it was on the ground floor we couldn’t use the elevator to get there any quicker. Some art in the hallway gave the impression it was antique like most castles but it seemed mass produced and modernised to give the feel of castle decor. The room was lovely and large, nice touch to be gifted some treats in the room too, a couple of things need changing in the deluxe rooms like the wooden bed had a space at the side that I hit my leg off of each time I got out of bed, also there was a cobweb on the frame as well as some dust on the picture. The bathroom sink had a plumbing issue and as much as I appreciate a warm cosy room I did wake up way too warm even though we turned down the heat it didn’t stay at the temperature we set it to. We booked the hot tub at the spa but found it hard to locate where it was from inside as there were no signs , we were offered some prosecco when we arrived. I did expect the hot tubs to have a canopy cover though when we were there it was raining so our robes and slippers were drenched by the time we left the tub. Dinner was delicious definitely worth booking Cedar’s restaurant if you visit,staff were really helpful and friendly! Overall enjoyed our stay but compared to some other castles I’ve stayed at around Ireland it lacked some key features like the surrounding area had no pretty gardens to walk around and I was a bit disappointed that there was no picture greeting card to take home so I asked at reception if they sold any postcards with the hotel on them but they didn’t.
Fantastic experience: Truly a jewel in the beautiful Donegal; every room is a work of art, food is spectacular and the area is breath-taking! Stay there to enjoy luxury and the friendly chats with the staff
Dear Shane, Thank you for taking the time to share your recent experience at Lough Eske Castle. We are delighted to hear you enjoyed your time here. Your kind words in regards to our castle, staff and your meal are very much appreciated. We hope to welcome you back again soon. Best Regards, Dónal Cox General Manager
Fantastic experience: My sons wedding - the staff were so attentive and nothing too hard - great food and awesome location - the accommodation was the best we have ever had - ask for a Donegal Suite - really enjoyed the leisure centre
Dear Trisha, Thank you for taking the time to share your recent experience at Lough Eske Castle. We are delighted to hear you enjoyed your time here for your sons wedding day. Your kind words are very much appreciated. We hope to welcome you back again soon. Best Regards, Dónal Cox, General Manager
Fantastic experience: Beautiful place - lovely food and lovely people working in hotel
Dear Josephine, Thank you for taking the time to share your recent experience at Lough Eske Castle. We are delighted to hear you enjoyed your time here! Your kind words are very much appreciated. We hope to welcome you back again soon. Best Regards, Dónal Cox General Manager
Fantastic experience: Fantastic grounds and surroundings. Beautiful furnished rooms that feel very luxurious. The hotel facilities are amazing, the restaurants and bars combined with the outstanding service made our stay very memorable. The whiskey tasting is a great experience with some good Donegal history facts.
Dear James, Thank you for taking the time to share your recent experience at Lough Eske Castle. We are delighted to hear you enjoyed your time here. Your kind words in regards to staff, castle, and our whiskey tasting are very much appreciated. We hope to welcome you back again soon. Best Regards, Dónal Cox General Manager
Fantastic experience: We were here recently with our family at a fantastic Birthday Party for 3 fab away days. A shout out to Rosemary, Head of front desk, Spence, Matre D for 3 amazing breakfasts and the famed Johhny for our fab evening sat night meal with duck and feather blade beef, a dish to die for. Also many thanks to all the friendly staff inc. Dylan on castle front door and Bernard and his horse Cilla! To Machella Spa Manager many thanks for the professional service and care. A first class stay, amazing Donegal people set this property appart from other well known properties on Lough Eske! Congrats to the owner of Harcourt Developments, Pat Doherty OBE, his family and the Mgmnt team for the vision and investment in this majestic, informal Castle hotel resort. We had a tremendous time. We look forward to a return again soon. Thanks to everyone for making us feel welcome, special and appreciated!..Thank you.
Dear David, Thank you for taking the time to share your recent experience at Lough Eske Castle. We are delighted to hear you enjoyed your time here with your family. Your kind words are very much appreciated. We hope to welcome you back again soon. Best Regards, Dónal Cox General Manager
Fantastic experience: Fantastic stay at Lough Eske Castle. Beautiful surroundings, hugely attentive and sincere staff and comfortable rooms. We will be back, this is Irish hospitality at its finest.
Dear Victoria, Thank you for taking the time to share your recent experience at Lough Eske Castle. We are delighted to hear you enjoyed your time here. Your kind words are very much appreciated. We hope to welcome you back again soon. Best Regards, Dónal Cox General Manager
Fantastic experience: An amazing place to stay, and I had the best Steak I have ever had, cooked to perfection.
Dear Kevin, Thank you for taking the time to share your recent experience at Lough Eske Castle. We are delighted to hear you enjoyed your time here. Your kind words are very much appreciated. We hope to welcome you back again soon. Best Regards, Dónal Cox
Fantastic experience: Fabulous afternoon tea there. Amazing place and extremely good value for money. A fraction of what it costs in Dublin for afternoon tea in the same standard of hotel. Next time we go back we will stay there too.
Dear Olive, Thank you for taking the time to share your recent experience at Lough Eske Castle. We are delighted to hear you enjoyed your time here. Your kind words are very much appreciated. We hope to welcome you back again soon. Best Regards, Dónal Cox General Manager
Fantastic experience: My husband and I spent our honeymoon here 2 weeks ago, we were so well looked after, from Gerard the concierge, to Kayla on reception, through to Eligance in the restaurant, the whole staff treated us like royalty. The hotel and grounds are fab and the opportunity of a horse and carriage ride was amazing.
Dear Rebekah, Thank you for taking the time to share your recent experience at Lough Eske Castle. We are delighted to hear you enjoyed your time here. Your kind words are very much appreciated. We hope to welcome you back again soon. Best Regards, Dónal Cox General Manager
Positive experience: Meant to be 5 star Our room wasn't ready until well after 3 o'clock check in, due to quality checks on the room apparently, tried flushing toilet didn't work bulbs out in the bathroom, I could go on.
Positive experience: Disappointing Honeymoon Experience - Poor Service at Cedars Restaurant We stayed at Lough Eske Castle for our honeymoon on October 30th and 31st, expecting a memorable experience. Unfortunately, the service fell far below expectations. Room service never arrived, even after multiple requests, and we had to retrieve our own laundry bags after they failed to deliver. Despite checking in for dinner at 7 PM, we were asked to return at 8:15 PM, even though the restaurant was only about 15-20% full. When finally seated, it took 25 minutes and a request just to get water, and service remained inattentive throughout the meal. The food itself was good, but the disjointed staff seemed uninterested in the guests’ needs. We didn’t receive all the items we ordered and were still billed for them initially. The lack of coordination and attention from staff was disheartening. Our first night left us hopeful, but the second night was a major disappointment. I would not recommend dining at Cedars Restaurant; the service does not match the quality of the food. For a honeymoon, I would recommend considering other accommodations like Ashford Castle or even a simple motel, as the service at Lough Eske simply doesn’t meet the standards of a luxury experience.
Dear VDG Militaria LLC, Thank you for sharing your detailed feedback with us. We are truly sorry to learn that your honeymoon experience at Lough Eske Castle did not meet the high standards we strive to provide. Please accept our sincerest apologies for the service issues you encountered during your stay. A honeymoon should be nothing less than memorable for all the right reasons, and we are disappointed to hear that our service fell short of your expectations. The delays and lapses in our room service, restaurant coordination, and attentiveness are certainly not reflective of the experience we aim to deliver, and we understand how frustrating this must have been. Please know that we take these concerns seriously, and we are actively working with our team to address each aspect you highlighted. It is heartening to know that you enjoyed the food itself, though we apologize that this was overshadowed by the service inconsistencies. Your feedback helps us identify areas of improvement, and we will be taking immediate steps to enhance our staff training and service protocols to better ensure seamless and attentive care. We would be grateful for the opportunity to make amends and welcome you back to Lough Eske Castle. If you ever consider returning, please feel free to contact us directly, and we would be honoured to curate an experience that aligns fully with your expectations of luxury and personalized service. Best Regards, Donal Cox, General Manager
Fantastic experience: We had a family lunch here today for our joint birthday celebration. Everything is great, staff are friendly, kind and funny It's been a while since we were here and we enjoyed it. Highly recommended because it's heaven on earth.
Dear Rosemarie, Thank you for taking the time to share your recent experience at Lough Eske Castle. We are delighted to hear you enjoyed your time here. Your kind words are very much appreciated. We hope to welcome you back again soon. Best Regards, Dónal Cox General Manager
Fantastic experience: We recently celebrated our wedding at Lough Eske Castle, and I cannot emphasize enough how incredible the entire experience was. From the moment we arrived, the staff went above and beyond to ensure everything was perfect, not just for us but also for our guests. A special shoutout to the amazing concierge team who greeted everyone at the doors. They made each of our guests feel so welcome and treated us like family. The level of service was nothing short of extraordinary. We even had a bit of a wedding day disaster when we realized we had forgotten our rings in the bridal suite on the way to the church! In a panic, we called the hotel, and Shea from the concierge team saved the day by rushing the rings into town as quickly as possible. He got them there just in time, and we were beyond relieved. To top it all off, the breakfast was absolutely fantastic! Our guests couldn't stop raving about how fresh and delicious everything was—the perfect way to start each day. All the rooms are extremely spacious and beautiful, adding to the overall luxury of our stay, especially the new extension they recently added. The team at Lough Eske Castle are unforgettable!
Dear Roisin, Thank you for taking the time to share your recent experience here at Lough Eske Castle. We are grateful you chose to spend your special day here at the Castle and are delighted to hear how much you enjoyed it! Your kind words are very much appreciated. We hope to welcome you back again soon. Best Regards, Dónal Cox General Manager
Fantastic experience: Very nice property! My wife and I spent our 30yr anniversary here and was not disappointed. 5 star experience in every way. Outstanding
Dear Brian, Thank you for taking the time to share your recent experience here at Lough Eske Castle. Thank you for choosing Lough Eske Castle to celebrate such a special occasion. We are delighted to hear you enjoyed your stay. Your kind words are very much appreciated. We hope to welcome you back again soon. Best Regards, Dónal Cox General Manager
Fantastic experience: Had the most beautiful weekend here.we stayed in the Donegal suite ( the new part of the castle) All staff were extremely polite & friendly. As some one who travels a lot and has stayed in many beautiful places, that is very high up on the list. I would recommend it to every one. Inside the castle is absolutely stunning, the grounds are well Maintained, With lots of beautiful sculptures. The star of the weekend was Gerard- Gerard helped us carry bags to our room, he also gave lots of great local Recommendations. He was such a lovely genuine person, The castle is so lucky to have him. My only one comment which is, I couldn’t get a classic lemon drop Will definitely return ⭐️⭐️⭐️⭐️⭐️
Dear Claire, Thank you for taking the time to share your recent experience here at Lough Eske Castle. We are delighted to hear you enjoyed your stay. Your kind words are very much appreciated. We hope to welcome you back again soon. Best Regards, Dónal Cox General Manager
Fantastic experience: Lough Eske Castle Lough Eske Castle is truly a one-of-a-kind, unforgettable hotel experience. Its exquisitely appointed rooms ooze with old-world charm. Roaming over 40 acres of beautifully manicured gardens and woodland trails allows you to relax and drift into a tranquil state of mind. When you awake in the morning, stroll through the woodlands for a view of the fog shrouding Lough Eske. Arrive back at the hotel for an award-winning meal at the beautiful Cedars Restaurant, serving breakfast, dinner, and Sunday lunch. If you arrive without a vehicle, arrange to get a ride to Donegal Town. The town is full of historic sites, such as Donegal Castle and Donegal Abbey. Be sure to stop by Hannah Hats, the last hand-made cap maker in Ireland. There are many eateries in the town; we suggest Olde Castle Seafood Bar. Lunch is available back at Lough Eske with scrumptious food at Gallery Bar or The Father Browne Bar. Both have delightful menus. Explore the historic photographs of Father Browne and dig into his amazing journey of life through his works. The Lough Eske Castle is truly a memorable experience of luxury and elegance.
Dear Kevin, Thank you for taking the time to share your recent experience here at Lough Eske Castle. We are delighted to hear you enjoyed your stay. Your kind words are very much appreciated. We hope to welcome you back again soon. Best Regards, Dónal Cox General Manager
Fantastic experience: PLUSES: - Very polite and attentive service. - Gym, sauna, and hot tub were nice amenities. - Several complimentary snacks; chips, peanuts, cookies, tea and coffee. - Hair Conditioner is stocked in the showers. MINUSES: - The bed was a bit too firm to be comfortable; my shoulders and behind could not sink down enough to feel supported. - The bed pillows were too bulky, especially for a back or stomach sleeper. - There was a small gap in the window where the AC unit intake was placed.
Dear Shawn P.M, Thank you so much for taking the time to share your thoughtful review of your stay at Lough Eske Castle. We're delighted to hear that you enjoyed several aspects of your visit, and we truly appreciate your balanced feedback. We are pleased that our service met your expectations and that you found our team to be polite and attentive. It's also wonderful to hear that you appreciated the gym, sauna, and hot tub, as well as the small touches like complimentary snacks and the availability of hair conditioner in the showers. We're glad these details helped enhance your stay. However, we do regret that the comfort of the bed and pillows fell short of what you had hoped for. Guest comfort is incredibly important to us, and we will take your feedback into consideration as we continually assess the quality of our bedding. We want all of our guests to enjoy a restful night's sleep, and we would be happy to provide alternative pillow options on a future visit to better suit your preferences. We also apologize for the gap in the window near the AC unit. This is certainly not the standard we strive for, and we will have our maintenance team address this to ensure a more seamless experience for our guests. As you mentioned, the castle's remote location is part of its charm, offering a peaceful and romantic escape. While we do offer a variety of activities on-site, we understand it might not be as lively as a more central location. We are always happy to help guests plan excursions or recommend local attractions that might be of interest. Lastly, we're thrilled that you enjoyed our breakfast buffet and found the selection to your liking. It’s always wonderful to know that our culinary offerings contribute to the overall experience. Thank you again for your valuable feedback. We hope to welcome you back to Lough Eske Castle in the future, and we will ensure that your next visit is even more comfortable. Best wishes, Donal Cox General Manager
Positive experience: It's a lovely hotel, but it's missing some key things. While at breakfast, we were seated, but no one came to take our order until 30 mins into breakfast, to which we were done with eating from the cold breakfast. They were standing in a corner laughing and gossiping about something. A lady had to go up to someone to ask them to take her order. They did this to everyone sitting there. When we checked in, someone was supposed to show us to our room but never did. They do this because they want to show you the location and it's a maze in here of rooms. The bar tender last night that served us (man with hair bun) he was wonderful! However, the staff are understaffed. There weren't enough people helping them, and many looked exhausted and rushed. That's on the owner. The hotel needs to be cleaned better. There are fingerprints on the glass on every door, and the wood has fingerprints, too. The walls are marked up in places as well. The bed was comfortable and the rooms were nice. That is a plus. But I wouldn't call this place homey. I love the library and red room with the fireplace. But I would not say it's worth what you pay. The lake is beautiful, and so are the grounds. But there needs to be some things addressed. The gregans Hotel could share some tips with the owners. That hotel was fantastic and worth every penny!
Dear Beth, Thank you for taking the time to share your detailed feedback with us. While I am delighted to hear that you enjoyed aspects of your stay such as the beautiful grounds, comfortable bed, and the service provided by our bartender, I am truly sorry that other areas of your experience did not meet the high standards we aim for here at Lough Eske Castle. Please allow me to extend my sincerest apologies for the delay and lack of attentiveness you experienced during breakfast. This is certainly not reflective of the level of service we strive to provide. I will personally address this with the breakfast team to ensure that all guests receive prompt and attentive service moving forward. Your feedback regarding the staff’s behavior is concerning, and rest assured, it will be addressed as a priority. Additionally, I regret the confusion you experienced during check-in. Our team is usually diligent about showing guests to their rooms, especially given the size of the property, and I am sorry this didn’t happen for you. We will review our check-in procedures to prevent this from happening again. Your comments on cleanliness are also noted, and I appreciate you bringing them to our attention. We will reinforce our housekeeping protocols to ensure that all areas of the hotel are up to standard, including the glass doors and walls you mentioned. I also understand your thoughts on staffing, and I’m grateful you acknowledged that our team was doing their best under the circumstances. We are continually working on improving this aspect to ensure that both our staff and guests have a seamless experience. Lastly, we’re glad that you enjoyed the library, red room, and the natural beauty surrounding the hotel. Your suggestions for improvement will be shared with our management team, as guest feedback is invaluable in helping us enhance the experience we offer. Thank you again for your insights. We hope to have the opportunity to welcome you back in the future and provide the high-quality stay you rightfully expect from us. Warm regards, Jose Araoz Rooms Division Manager Lough Eske Castle Hotel
Fantastic experience: Amazing experience from start to finish. Exceptional service from your lovely staff. Rooms were impeccable and the castle itself was gorgeous. The dining was impressive from the bar area to the main restaurant. Can't wait to stay again.
Dear Ciaran, Thank you for taking the time to share your recent experience here at Lough Eske Castle. We are delighted to hear you enjoyed your stay. Your kind words are very much appreciated. We hope to welcome you back again soon. Best Regards, Dónal Cox General Manager
Fantastic experience: A superb hotel with fantastic amenities set within well maintained grounds. Stunning views, warm welcoming staff always willing to help, exceptional locally sourced food, spacious rooms with a superb range of toiletries, lovely lounge with real fires for relaxing in and ample parking spaces. Donegal is a quaint picturesque little town with good tourist amenities & shops to cater for any type of stay. It's a great base for exploring the Iocal area. From the moment we arrived at The Lough Eske Castle Hotel, we were greeted with a very warm and friendly welcome. The decor and ambience throughout the hotel were very opulent and magnificent to see. I was particularly impressed with the cleanliness of the public & ptivate areas The waiting staff were attentive, proactive, and very knowledgeable of the hotel and surrounding area. A gorgeous relaxing spa and extensive grounds with some great walking trails add to the tranquillity of the stay at Lough Eske Castle hotel.
Dear Andy, Thank you for taking the time to share your recent experience at Lough Eske Castle. We are delighted to hear you enjoyed your time here. Your kind comments in regard to our castle, grounds, spa, and staff are very much appreciated. We hope to welcome you back again soon. Best Regards, Dónal Cox General Manager
Fantastic experience: A Magical Anniversary Stay at a Historic Castle My wife and I recently celebrated our 20th anniversary with a stay at a magnificent castle dating back to 1861, and it exceeded all our expectations. From the moment we arrived, we were enchanted by the castle’s stunning architecture and the serene surroundings. The room we stayed in was elegant, with a perfect blend of historic charm and modern luxury. The bed was incredibly comfortable, offering us one of the best nights of sleep we’ve had in a long time. The highlight of our stay was the exquisite five-star dinner. Every dish was thoughtfully prepared and beautifully presented, with flavors that delighted the palate. The dining experience felt truly special, and the service was impeccable. For anyone looking for a romantic and luxurious escape, this castle offers an unforgettable experience. We couldn’t have asked for a more perfect way to celebrate our milestone. Highly recommended!
Dear Carlos, Thank you for taking the time to share your recent experience at Lough Eske Castle. Thank you for choosing Lough Eske Castle to celebrate such a special occassion. We are delighted to hear you enjoyed your time here. Your kind comments are very much appreciated. We hope to welcome you back again soon. Best Regards, Dónal Cox General Manager
Positive experience: Nicely situated on Lough Eske this hotel has plenty of things to see and do. The rooms were lovely and the overall vibe of the place was magical. However not sure if was the time that we had booked the hotel but for a 5 star hotel we were let down by the overall package as a whole. We had booked the Romantic Proposal package which I had requested chocolate strawberries and macaroons to be left in the room upon arrival, these were missing and I had to go to reception to get them brought to the room while we relaxed in the thermal spa, this package also included diner at the Cedar Restaurant which upon arrival they were not aware of the booking we had made while checking in , which was fine but then the overall service took the best part of 2 hours with our staters taking 45 mins to arrive. The food however was delicious, but not worth the overall wait. I would normally be one to let this slide, but for the amount of money we spent and the place we were staying we just expected a lot more. It did seem like the staff were under a lot of pressure as there was a wedding going on at the same time, but these things are usually booked well in advance and I would assume a 5 star hotel like Lough Eske would have taken this into account.
Dear Mr Olden, Thank you for taking the time to share your feedback with us. We are truly sorry that your experience at Lough Eske Castle did not fully meet your expectations, especially given the special occasion you were celebrating with our Romantic Proposal package. We understand how important these moments are, and we regret that certain aspects of your stay fell short. It’s disappointing to hear that the chocolate strawberries and macaroons were not ready upon your arrival and that you had to request them while trying to relax. This certainly does not reflect the high standards we strive to uphold. We also apologize for the confusion with your dinner reservation and the delay in service at the Cedar Restaurant. While we are pleased that you enjoyed the food, the extended wait time is unacceptable, and we will be reviewing our processes with the restaurant team to ensure a more seamless experience for future guests. You’re absolutely right that events like weddings should not affect the quality of service for our other guests, and we appreciate you bringing this to our attention. We will be working to ensure that the level of service in all areas of the hotel remains consistent, regardless of other events taking place. We understand your disappointment, and we hope you’ll give us another opportunity in the future to provide the exceptional experience that Lough Eske Castle is known for. Thank you again for your feedback, and we hope to welcome you back for a much more memorable stay. Best Regards, Donal Cox General Manager
Fantastic experience: An exquisite hotel on fantastic grounds. The Whiskey Tasting was delightful.
Dear Connie, Thank you for taking the time to share your recent experience here at Lough Eske Castle. We are delighted to hear you enjoyed your stay. Your kind words are very much appreciated. We hope to welcome you back again soon. Best Regards, Dónal Cox General Manager
Fantastic experience: Attended a conference. Could have been more outdoors for me. An inspiring setting where Nature and Business come together.
Dear Mary, Thank you for taking the time to share your recent experience at Lough Eske Castle. We are delighted to hear you enjoyed your time here. Your kind comments are very much appreciated. We hope to welcome you back again soon. Best Regards, Dónal Cox General Manager
Negative experience: TLDR - This is a 3 star at best but given the price point, 2. Since this hotel bills itself as a luxury 4/5 star resort, we expected better for the prices they charge. If you still want to give this place a go, I'd recommend booking midweek unless you want to be surrounded by wedding activities and guests in every part of the hotel during your stay. This was a stay as part of our Honeymoon and we were really excited about it as it was the most expensive hotel during our 35 night trip and it was not relaxing nor that luxurious. They could take some pointers from Ballynahinch Castle. The highlights: 1. Very nice massage 2. Grounds are beautiful 3. Room size, furnishings and bed were high end. Bathroom was large, modern and updated Things that made this less than a 4 star experience: 1. We were "upgraded" to a suite which was directly over the bar, meaning we couldn't sleep until after 11pm when the live music stopped. You could hear it clear as day in the Lady Francis suite. We were also across the hall from a bridal suite so we heard loud knocking, doors slamming and congregating in the hallway with loud talking starting at 6am and not stopping until the group left the hotel near 11am. Every 5 minutes people were in and out of the room. 2. Dirty plates in the clean plates stack in the breakfast buffet (several, not just 2) 3. Cedars was billed as a nice upscale restaurant and was mediocre at best. The 2.5 hour meal was almost offensive for a starter, main and dessert. Food quality was pretty average or below average. The salmon dish in the Gallery bar was the best food we ate at the hotel. 4. The robes are in thread barren condition. All the ones I used had large enough holes to stick your finger through 5. The thermal suite was nice but the steam room and sauna were not functioning, nor was the heated bench or the tropical shower. PRO TIP, do not pay for the private hot tub, there is a lovely large Jacuzzi inside you can use for free. The hot tubs are outdoors and not very private (you overlook them from the indoor Jacuzzi). I don't know why anyone would pay extra for those 6. Thermal suite amenities are lacking. A sign indicated extra amenities at the desk, I asked for a brush or comb which they didn't have (I feel it's courteous to shower before a massage but my hair was a tangled mess after no shampoo or brush). The shower in the smaller area off the thermal suite had no shampoo (one of the large 8oz bottles on the wall) which made me think it wasn't cleaned in several days because you would have filled the shampoo up. Also no wash clothes?? 7. There is a back staircase that leads to the back door of the courtyard and the carpet is dirty and has many dead bugs in it. It didn't change during our stay so no one was vacuuming this area. It's how you get from the second floor of the castle outside to go to the spa facilities. 8. We took out complimentary bikes which are just borderline dangerous. Gears don't change, tires need air, gears are squeaky and brakes need servicing. For the price of this hotel, invest in some new bikes for guests that can handle the hills on the route you send us on....we aren't even 40 years old and had to walk the bikes because we couldn't get them up some of the steeper hills 9. They have many lounges but only ever had a fire lit in one of them which meant that was the most popular and crowded. A luxury experience would have many fires lit so people could spread out and enjoy the ambience of the hotel. Also they only lit them at night when the mornings were colder and would have been nice to enjoy coffee there in the mornings. 10. The staff were the best part of the hotel but you could tell they were frazzled at times and potentially understaffed. Overall, there are many people buzzing about this hotel and so many obvious cleaning and maintenance items that someone should be empowered to fix, yet people just walk by then without doing anything. For the price point, I don't think I'd come back. We stopped by Harveys Point and I'd like to try their hotel next time.
Dear Stefanie Kwasiborski, Thank you for sharing such a detailed and thoughtful review of your stay. We truly value feedback from our guests, especially during such a special occasion as your honeymoon. While we're pleased to hear that certain aspects met your expectations—like our massage services, beautiful grounds, and room quality—we’re truly sorry to learn that your experience did not reflect the relaxing luxury you anticipated. Your comments regarding noise in the Lady Francis suite and the impact it had on your rest are particularly concerning, especially since our goal is to provide a tranquil retreat. For guests sensitive to sound, we usually strive to place them in areas of the hotel where they can fully enjoy the peaceful ambiance, and we regret not achieving this in your case. We take full responsibility for the maintenance and cleanliness concerns you raised, including issues with breakfast ware, the thermal suite, and stairwell upkeep. These details matter greatly to us, and we are reinforcing our standards to ensure that each space reflects our commitment to a five-star experience. Additionally, your experience at Cedars was not reflective of the high standard we aim for, and we’re actively addressing your feedback with the restaurant team. We’re also addressing the condition of our bikes, robes, and the ambiance of our lounges. Your comments on these finer details help us identify opportunities to enhance our offerings, which should consistently meet the expectations we set. Finally, thank you for noting our dedicated team. They strive to offer warm and attentive service, and we’re focusing on optimizing staffing and support so they can provide you and all our guests with the attention and care you deserve. Please accept our sincerest apologies that your stay fell short in so many respects. We’d love the opportunity to make this right, so please feel free to reach out to us directly if you would consider staying with us again. We’d be honored to welcome you back and provide the restful, memorable experience you envisioned. Warm regards,
Fantastic experience: This place does 5 star really well. They park your car, bring your bags in, and seem genuinely happy to help. Shea was so kind and really went above and beyond to make us feel welcome and taken care of. The room was beyond our expectation's with a towel warmer, large couch, and a jacuzzi. We also enjoyed breakfast here that was delicious and again incredible service. I really wish we stayed here longer to take advantage of the pool, sauna, spa and bike path. This place was so worth it highly recommend.
Dear Kaliya, Thank you for taking the time to share your recent experience at Lough Eske Castle. We are delighted to hear you enjoyed your time here. Your kind comments are very much appreciated. We hope to welcome you back again soon. Best Regards, Dónal Cox General Manager
Fantastic experience: Excellent in all respects. The rooms, the food, the facilities, the friendly staff. All 5 star.
Dear Rick and Suzanne, Thank you for taking the time to share your recent experience at Lough Eske Castle. We are delighted to hear you enjoyed your time here. Your kind comments are very much appreciated. We hope to welcome you back again soon. Best Regards, Dónal Cox General Manager
Fantastic experience: I think this might be the nicest hotel I’ve ever stayed at. The rooms are spacious with great amenities. The bathroom is amazing. Great water pressure. The rooms have air conditioning which is great for someone who likes to sleep in a cool room. The bed was awesome. The staff is nothing short of spectacular, everyone is so helpful and kind. We also did a horse carriage ride around the area with a 4th generation local. Highly recommended! Only stayed one night and wished we stayed longer. This place is a gem. I feel like I need to go back and lower the 5 star ratings I’ve given out. This place is a 6 star.
Dear Jason, Thank you for taking the time to share your recent experience here at Lough Eske Castle. We are delighted to hear you enjoyed your time at the castle. Your kind words are very much appreciated. We hope to welcome you back again soon. Best Regards, Dónal Cox General Manager
Fantastic experience: We had a lovely afternoon tea and spa day here back in August. Would 100% recommend the spa indulgence package. We had a lovely afternoon tea, the server was more than accommodating to our parties dietary requirements. Following this we had a relaxing time in the spa. Ciara was so friendly and respectful and made us feel so welcome. Looking forward to coming back in October!
Dear Ciara, Thank you for taking the time to share your recent experience here at Lough Eske Castle. We are delighted to hear you enjoyed your visit. Your kind words are very much appreciated. We look forward to welcoming you back in October. Best Regards, Dónal Cox General Manager
Fantastic experience: Such a wonderful experience from the welcome, to the opulent rooms and bathrooms, outstanding breakfast and dinner. First class service all the way.
Dear Patricia, Thank you for taking the time to share your recent experience here at Lough Eske Castle. We are delighted to hear you enjoyed your stay. Your kind words are very much appreciated. We hope to welcome you back again soon. Best Regards, Dónal Cox General Manager
Fantastic experience: Lovely quiet evening of dessert & mocktails .....excellent service in elegant yet friendly surroundings
Dear Trasa, Thank you for taking the time to share your experience from your recent time at Lough Eske Castle. We are delighted that you enjoyed your time here at the castle. Your kind words are very much appreciated. We hope to welcome you back again soon. Best Regards, Dónal Cox General Manager
Fantastic experience: I was there for a wedding. Lovely and romantic place. The food was very good and the service nice and professional
Dear Chiara, Thank you for taking the time to share your experience from your recent stay at Lough Eske Castle. We are delighted that you enjoyed your time here at the castle. Your kind words are very much appreciated. We hope to welcome you back again soon. Best Regards, Dónal Cox General Manager
Fantastic experience: We stayed for one night in August but wish we could have stayed longer. Rooms were well appointed, food was excellent and service was great. Would have loved to explore the grounds more, next time!
Dear Sharmon B, Thank you very much for taking the time to leave a review in regards to your recent stay at Lough Eske Castle. We are delighted to hear that you enjoyed your stay here at the castle. Your kind words are greatly appreciated. We hope to welcome you back soon to explore the grounds a little more! Best Regards, Dónal Cox General Manager
Fantastic experience: This place is quite lovely and aesthetically stunning. We stayed in the rooms across from the spa, which were once the castle’s stables, making them extremely large and spacious. The bathroom was exceptional, featuring an overhead shower and a large bathtub. The food here is excellent—filling and flavorful, which is impressive for a five-star hotel. The service from everyone we encountered, from the bellhop to the bartender to the waiter, was accommodating, polite, and very sweet. We truly appreciated the staff's warmth and attentiveness. Afternoon tea in the beautiful Green Room was delightful, and while the whiskey tasting was just okay, the spa experience was a bit underwhelming, especially since the steam room, my favorite, was out of service. Despite these minor setbacks, the overall service and quality were definitely worth the price.
Dear Jamil, Thank you for taking the time to share your experience from your recent stay at Lough Eske Castle. We are delighted that you enjoyed your time here at the castle. Your kind words on the staff, service and food are very much appreciated. We're happy to hear your overall experience was 5-star. We regret to hear your favourite spa amenity was out of service. Please accept our sincerest apologies for this. We would like to thank you once more for providing us with such valuable information, and for helping us strive for continuous improvement. We look forward to welcoming you back to the castle soon. Best Regards, Dónal Cox General Manager
Fantastic experience: Had an amazing stay at this wonderful Castle. The staff was exceptional and we took a very enjoyable carriage ride. Beautiful area with great scenery, make sure you take a walk through the trails and check out the lake.
Dear Thomas, Thank you for taking the time to leave a review of your recent stay here at Lough Eske Castle. We are delighted to hear you had a wonderful time with us. Your kind words on our staff and their service are greatly appreciated, we will be sure to pass this on. We look forward to welcoming you back to the castle soon. Best Regards, Dónal Cox General Manager
Fantastic experience: One of the best hotels we've stayed in and we have been around the world in 5 stars. Food was stunning and the rooms are amazing.
Dear Paul, Thank you for taking the time to share your recent experience here at Lough Eske Castle. We are delighted to hear you enjoyed your stay. Your kind words are very much appreciated. We hope to welcome you back again soon. Best Regards, Dónal Cox General Manager
Fantastic experience: The castle was our central location for playing golf at donegal and naring portnoo. We had a great stay at the castle, experienced outstanding service and hospitality. We highly recommend the hotel/ castle for all other opportunities.
Dear Gerrit, Thank you for taking the time to share your experience with us at Lough Eske Castle recently. We are delighted to hear you found the castle central to your activities of interest. Thank you for recommending nearby activities to other guests of ours, and for your kind words on the service you received. We look forward to welcoming you back to the castle soon. Best Regards, Dónal Cox General Manager
Fantastic experience: Rooms were very noisy and doors constantly banging. But overall a fabulous hotel and place to stay. Staff were great, friendly and professional.
Dear David, Thank you for taking the time to share your experience with us at Lough Eske Castle recently. We are delighted that you had a wonderful time at the castle. Your kind comments are greatly appreciated. However, we are genuinely sorry to hear that there was disruption to your stay with banging doors. Thank you for bringing these matters to our attention. We are committed to continuous improvement, and your feedback plays an integral role in this process. We look forward to welcoming you back to the castle soon. Best Regards, Dónal Cox General Manager
Fantastic experience: Beautiful hotel with all of the refinement one expects of such an establishment. Fantastic staff, lovely and generous breakfasts, and a wonderful dinner with reasonably priced wines and cocktails. Laura and Johnny in the dinning room made the experience even better. We stayed in the cottage at the gate house and the private, quaint cottage with fantastic views was a joy. Close to Donegal, Slieve League, and some beautiful scenery. A true gem Ireland should be proud of.
Dear Daniel, Thank you for taking the time to share your experience with us at Lough Eske Castle recently. We are delighted that you had a wonderful time at the castle. Your kind comments are greatly appreciated. We look forward to welcoming you back to the castle soon. Best Regards, Dónal Cox General Manager
Positive experience: The grounds and the castle of Lough Eske are undeniably beautiful, offering a picturesque and serene environment that initially captivated us. However, our stay in the Courtyard King room left much to be desired. Upon entering, we were immediately struck by a musty smell that lingered throughout our stay. To our dismay, the "King" bed was actually two twin beds pushed together. This arrangement left me spending the entire night in the uncomfortable gap between the mattresses. If you're booking a king room, be sure to ask if it’s an actual king bed or two twins pushed together, especially if you’re assigned room 141. We dined at Cedar's Restaurant during our stay, where the presentation was superb. The fish was delicious—perfectly cooked and full of flavor. However, the filet was a complete disappointment. Despite being cooked to perfection, the cut of meat was the worst I have ever encountered, with a horrendous taste that overshadowed the chef's skill. Adding to our concerns, we found that the Q-tips in room were covered in mold—something I would not expect at any hotel, let alone one of this stature. Given these issues, I would choose another castle if given the opportunity. Lough Eske Castle may have stunning grounds, but the experience inside left much to be desired.
Dear Julie McConaughy, Thank you for taking the time to provide us with such valuable feedback regarding your recent stay at Lough Eske Castle Hotel. We are delighted to hear you enjoyed our beautiful and picturesque surroundings. On the other hand, we are disappointed to hear that some aspects of your stay fell short of expectations due to operational oversights. Please know that the room you stayed in has a Zip & Link bed, specially made for hotel purposes. These beds should always be zipped to one another when made into a super king size, and a mattress topper should be put in place to avoid feeling any discomfort. Please rest assured that these issues will be addressed promptly with our housekeeping team. Furthermore, we apologise for the issue you encountered during dinner. We will bring this to the attention of our executive chef, so that we put the necessary procedures in place to improve our produce quality control. Your feedback is paramount to us, as it helps us identify areas for improvement. We truly hope you will afford us the opportunity to restore your faith in the exceptional hospitality we strive to provide at Lough Eske Castle Hotel. Kind Regards, Donal Cox General Manager
Fantastic experience: We haven't even stayed yet but already excited about this hotel. Staff extremely pleasant and professional on phone and over email in relation to my booking, something I've never experience before. Elizabeth at reception extremely friendly and helpful. I'm sure this review will only get better once we arrive there!
Dear Conor, Thank you for taking the time to share your experience with us at Lough Eske Castle recently. Your kind comments are greatly appreciated. We can't wait to welcome you to the castle. Best Regards, Dónal Cox General Manager
Fantastic experience: Amazing place with great people. Spencer and Sara together with all the chefs who cooked that amazing food were simply the best during our stay. Came away and we said that was actually good value for money!
Dear CLH, Thank you for taking the time to share your experience with us at Lough Eske Castle recently. We are delighted that you had a wonderful time at the castle. Your kind comments are greatly appreciated. We look forward to welcoming you back to the castle soon. Best Regards, Dónal Cox General Manager
Fantastic experience: Incredible time spent staying at Lough Eske Castle. I booked one night to treat myself as I was doing a solo road trip through Ireland and I truly wish I could have stayed longer. I enjoy a beautiful room with double doors that opened up into a patio. I had delicious afternoon tea, a whisky tasting, and a delightful three-course meal. The staff was incredibly kind and helpful. In the morning I had a wonderful breakfast in my room before going on the grounds tour and getting a massage at the spa. All in all a fantastic experience. This may be cheesy but sometime solo traveling gives me time to reflect and gain some perspective. My wonderful experience at Lough Este Castle reminded me of how we are all deserving of nice things and that kindness can be found everywhere. Hehe maybe a lot for a one-night stay, but I truly drove away feeling anew.
Dear SC, Thank you for taking the time to share your experience with us at Lough Eske Castle recently. We are delighted that you had a wonderful solo trip at the castle. Your kind comments are greatly appreciated. We look forward to welcoming you back to the castle soon. Best Regards, Dónal Cox General Manager
Positive experience: Very nice, cool setting but honestly it's not as posh as Harvey's Point just a couple kilometers down the road. The rooms are nice but not 5-star quality or worth the price in my opinion.
Dear Andrew , Thank you for taking the time to share your experience with us at Lough Eske Castle recently. We are delighted that you had a wonderful time at the castle. Your kind comments are greatly appreciated. We look forward to welcoming you back to the castle soon. Best Regards, Dónal Cox General Manager
Fantastic experience: Can’t say enough great things about Lough Eske. Most friendly and fabulous staff. Shea (porter), among others will take care of you and have you smiling with their stories and effusive demeanour. Great jumping off point for west Donegal shore / Wild Atlantic Way.
Dear Raymond, Thank you for taking the time to share your experience with us at Lough Eske Castle recently. We are delighted that you had a wonderful time at the castle. Your kind comments are greatly appreciated. We look forward to welcoming you back to the castle soon. Best Regards, Dónal Cox General Manager
Fantastic experience: Absolutely gorgeous castle hotel. We stayed in 2018, and it's just as beautiful this year as it was then. The grounds are so pretty! The staff is on point and does a fantastic job taking care of their guests. Highly recommend.
Dear Terri, Thank you for taking the time to share your experience with us at Lough Eske Castle recently. We are delighted that you had a wonderful time at the castle. Your kind comments are greatly appreciated. We look forward to welcoming you back to the castle soon. Best Regards, Dónal Cox General Manager
Fantastic experience: We went to Lough Eske Castle this afternoon for afternoon tea, 4 adults and 4 children for my sisters 50th birthday. We received such a warm welcome from the staff, the food was amazing, service was 5 star ⭐️ too and the setting was beautiful. 5 star review for a 5 star hotel, service and food. Thank you. We are planning out next visit and this time to stay for a 3 night stay.
Dear Fiona, Thank you for taking the time to share your experience with us at Lough Eske Castle recently. We are delighted that you had a wonderful time at the castle celebrating such a special occasion. Your kind comments are greatly appreciated. We look forward to welcoming you back to the castle soon. Best Regards, Dónal Cox General Manager
Fantastic experience: Our favorite hotel in Ireland - absolutely exquisite. Rooms are SO comfortable, beautiful location. They helped find a driver (I'm sorry I forgot his name) who took us on a tour of Donegal for the day. We had a car but wanted someone to show us around, it was perfect. I can't wait to return!
Dear Liz, Thank you for taking the time to share your experience with us at Lough Eske Castle recently. We are delighted that you had a wonderful time at the castle, your kind comments are greatly appreciated. We look forward to welcoming you back to the castle again soon. Best Regards, Dónal Cox General Manager
Fantastic experience: An experience that you'll remember! The grounds and hiking trails around the castle are fantastic! The restaurants and bar maintained the castle esthetic and charm while offering great food and beverages. Afternoon tea is something you can not miss either, very well done. My only gripe is that the bathroom had signs of slight water damage.
Dear Devon, Thank you for taking the time to share your experience with us at Lough Eske Castle recently. We are delighted that you had a wonderful time at the castle. Your kind comments are greatly appreciated. We look forward to welcoming you back to the castle again soon. Best Regards, Dónal Cox General Manager
Positive experience: We visited the spa and had lunch in bar/restaurant. The spa is beautiful, staff are excellent and the area is well kept and clean. The food, while we had to wait a while to receive it, was ok. The service was very poor, no one brought out drinks, and it seemed all staff disappeared once we got our food, so we couldn't ask. Our meal was over a good 10 minutes and still no sign, so we got up, paid and left. The gentleman who gave us our bill did apologise, but the whole experience did put a damper on the day. The main restaurant/bar also just felt run down, curtains hanging off the poles lamps askew and dead flowers in the vases on the tables. Tables not wiped. I was also shocked to see the amount of rubbish built up around the bins in the ladies toilets. It did not have that 5 star feel at all.
Dear Ann, Thank you for taking the time to share your experience with us at Lough Eske Castle recently. Your kind comments are greatly appreciated. Please accept our sincerest apologies for the issues you encountered during your lunch service. It's disheartening to hear about the delays in your meal, as well as the lack of attention from our staff. Rest assured, your comments have been shared with our bar management team for immediate review and corrective action. We are committed to providing prompt and attentive service to all our guests, and we regret that we failed to meet this standard during your visit. We genuinely value your patronage and hope that you will afford us another opportunity to exceed your expectations on a future visit. Should you decide to return, please don't hesitate to reach out to me personally, and I will ensure that your stay is nothing short of exceptional. Once again, thank you for bringing these matters to our attention. We are committed to continuous improvement, and your feedback plays an integral role in this process. Best Regards, Dónal Cox General Manager
Fantastic experience: We went for a spa day and lunch and it was so amazing the spa itself was stunning thermal suite and hot tub pure heaven got the most amazing full body myself and my partner I went in feeling so tense but came out feeling amazing my therapist was so professional and made me feel so comfortable, my partner would say the same about his experience we then went and had lunch in the gallery bar which was gorgeous so fresh and service was Brillant would highly recommend a spa day and lunch here bar manager and bar staff were so accommodating
Dear Megan, Thank you for taking the time to share your experience with us at Lough Eske Castle recently. We are delighted that you had a wonderful time at the Spa. Your kind comments about the spa and your meal are greatly appreciated. We look forward to welcoming you back to the castle again soon. Best Regards, Dónal Cox General Manager
Fantastic experience: I am a Chauffeur who collected clients from the castle. The clients said that their stay was simply too short. They wished they had booked a few more nights to enjoy further the facilities and the wonderful grounds and Lough Eske itself. They could not have given this place a higher recommendation.
Dear Gerry, Thank you for taking the time to share your experience with us at Lough Eske Castle recently. We are delighted that your clients had a wonderful time at the castle. Their kind comments are greatly appreciated. We look forward to welcoming you back to the castle again soon. Best Regards, Dónal Cox General Manager
Fantastic experience: Great spot near Donegal. Huge room, lovely staff, excellent breakfast, restaurant and room service selections. The grounds are soooooo beautiful! Loved the jackrabbits. The surrounding area offers a LOT. Huge cliffs, castles, shopping, beaches. Would return in a heartbeat.
Dear Crystal, Thank you for taking the time to share your experience with us at Lough Eske Castle recently. Your five star review is greatly appreciated. We are delighted that you had a wonderful time at the castle, and got to explore Donegal. Your kind comments are greatly appreciated. We look forward to welcoming you back to the castle again soon. Best Regards, Dónal Cox General Manager
Fantastic experience: We had an exceptional stay at this hotel. The staff were incredibly friendly and accommodating, making us feel right at home. We celebrated our wedding anniversary here, and it was the perfect choice. The hotel itself is stunning and offers a truly relaxing atmosphere. One of the standout experiences was the afternoon tea, which was delightful and complemented perfectly by the spa services. Overall, our time here was superb and exceeded all our expectations. We couldn’t be happier with our stay and highly recommend it for a special occasion or a relaxing getaway.
Dear Samuel, Thank you for taking the time to share your experience with us at Lough Eske Castle recently. Your five star review is greatly appreciated. We are delighted that you had a wonderful time celebrating your wedding anniversary at the castle, your kind comments are greatly appreciated. We look forward to welcoming you back to the castle again soon. Best Regards, Dónal Cox General Manager
Positive experience: May 2024. This stay was toward the end of our 2 week itinerary and we had hoped for great things. While the castle and grounds were beautiful there we a couple of things that detracted from our anniversary stay. I have to note that the massage I got in the spa from Yordan was probably one of the best massages I’ve ever had and I’ve had a lot! Book him if possible. The hot tubs were ok, we paid extra, but don’t expect anyone to check on you or bring you anything to drink. We needed up going to our room getting a bottle of wine and hunting down an opener to enjoy a beverage. It lacked ambiance and you are looking at the back of the spa building so no view. Out room was very nice but it had gotten into the 70s that day and it was stifling hot in there. We called down for a fan after waiting an hour and a half we called back down and they said they couldn’t find one. It would have been nice to know that so we hadn’t waited up. It was a hot night. The most disappointing thing was our dinner. Service was frustrating because we were ignored and basically had to flag down our guy every step of the way. The food was mediocre, not at all like most of the dinners we enjoyed across Ireland. Wish we would have skipped the stay and stayed an extra night at the shelbourne in Dublin!
Dear Mrs Boone, Thank you for taking the time to provide us with such valuable feedback regarding your recent stay at Lough Eske Castle Hotel. Guest satisfaction is of the utmost importance to us, and it is through our guest’s comments that we can constantly seek improvement. First and foremost, please accept our sincerest apologies for the operational oversights you encountered during your last visit to our establishment. The issues you mentioned have been subject to much discussion with the corresponding departmental manager. We are combining our efforts to find the most appropriate solutions to every incident that occurred during your stay. From ensuring constant presence of the spa team in the hot tub areas, to efficiency and smoothness during dinner service along with the highest culinary quality, we are committed to providing the best of hospitality in Donegal and Ireland. Once again, we extend our sincerest apologies for the inconvenience caused during your visit. It is our sincere hope that you will afford us the opportunity to restore your faith in the service we provide at Lough Eske Castle Hotel. We look forward to the possibility of welcoming you back in the future. Best Regards, Dónal Cox General Manager
Fantastic experience: Had the most divine, relaxing 2 days at Lough Eske. Secluded and quiet I was really able to chill out and switch off. All of the staff were fantastic and attentive. Rooms were spotless and very spacious. Food was gorgeous and the selection at breakfast was first class. The vast grounds are kept so neat and tidy...we walked for hours. Great spa facilities...the pool was lovely. I had a fabulous massage on the morning we were leaving. Just what I needed. All in all Lough Eske and its staff are phenomenal...so much so we've booked to go back in a few months
Dear Karen, Thank you for taking the time to share your experience with us at Lough Eske Castle recently. We are delighted to hear that you had a wonderful time. Your kind words in relation to the castle, spa, grounds, and your meal are truly appreciated. We look forward to welcoming you back to the castle again soon. Best Regards, Dónal Cox General Manager
Fantastic experience: Outstanding service and amazing hotel overall. The rooms were beautiful and comfortable. The bathroom was huge and clean. The food at breakfast and the bar was very good. The grounds are so beautiful and there is so much to do. I was sad to leave!!
Dear Casey, Thank you for taking the time to share your experience with us at Lough Eske Castle recently. We are delighted to hear that you had a wonderful time. Your kind words are truly appreciated. We look forward to welcoming you back to the castle again soon. Best Regards, Dónal Cox General Manager
Fantastic experience: Room, perfect! Had a corner room on the second floor overlooking the courtyard. Spacious room, huge bathroom, and comfy bed (so comfy in fact we slept through our initial alarms!). Staff were incredibly helpful and kind, they really made our toddler feel welcomed and loved. No need to leave as food, relaxation, spa, entertainment, etc is all onsite! We'll definitely be back, according to my wife our 10 year anniversary will be spent at the Lough Eske Castle!
Dear Samuel, Thank you for taking the time to share your experience with us at Lough Eske Castle recently. We are delighted to hear that you had a wonderful time at the castle. Your kind words are truly appreciated. We look forward to welcoming you back to the castle again soon. Best Regards, Dónal Cox General Manager
Fantastic experience: Exceptional service, beautiful grounds, large wonderful bathrooms in each relaxing room. Spa experience was better than expected!
Dear Laura, Thank you for taking the time to share your experience with us at Lough Eske Castle recently. We are delighted to hear that you had a wonderful time at the castle. Your kind words on the castle, spa grounds and staff are truly appreciated. We look forward to welcoming you back to the castle again soon. Best Regards, Dónal Cox General Manager
Fantastic experience: We traveled to Lough Eske Castle for our elopement and we were treated like royalty , which isn’t always easy to do when we also have a toddler in tow. The hotel never made us feel unwelcome for having a small kid with us—I’ve honestly never felt so pampered and taken care of. We received a lovely room upgrade and everyone we interacted with was so kind and helpful. The was the single best hotel stay of my life!
Dear Jenna Clark, Thank you for taking the time to share your experience with us at Lough Eske Castle recently. We are delighted to hear that you had a wonderful time at the castle. Your kind words about the castle, and staff are truly appreciated. Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests. We look forward to welcoming you back to the castle again soon. Best Regards, Dónal Cox General Manager
Fantastic experience: Had a wonderful evening, missed the whiskey tasting, but Adrian stepped up and gave us an impromptu one. He was very knowledgeable and equally entertaining. Our only regret was that we were only booked for one night, highly recommend at least two nights !! Cheers
Dear Jim Hutchins, Thank you for taking the time to share your experience with us at Lough Eske Castle recently. We are delighted to hear that you had a wonderful time at the castle. Your kind words on the castle, and the staff are truly appreciated (Adrian in particular) I will pass your kind comments on to Adrian. We look forward to welcoming you back to the castle again soon. Best Regards, Dónal Cox General Manager
Positive experience: The grounds of Lough Eske are beautiful and quiet. The spa facilities were pleasant and the treatment I received was very good; however, we left feeling disappointed. As a young couple, staying in a place like Lough Eske, particularly considering the price point and its 5-star status is quite a big deal. Our experience fell short, meriting no more than a 3-star rating from both myself and my partner. While the staff were generally friendly, the service fell far below expectations. This was particularly prevalent at the dinner service. We had pre-booked a table, however we were left waiting for 10-15 mins to be seated. This delay was especially frustrating given the lack of significant crowds. When we were finally seated, we were served bread which was definitely not fresh and slightly stale. We ordered starters, mains and a bottle of wine. Firstly, the wrong starters were brought to our table and then we had to ask twice to receive our wine after the starters were served. Disappointing, particularly considering the expense of the bottle we ordered. Throughout the meal, attracting the attention of staff was challenging. At one point, we sought guidance on selecting a glass of red wine, the waitress offered my partner a taste of a particular wine but then poured half a glass of it and departed, leaving us unable to rectify the mistake; we couldn’t get anyones attention. Overall, the food was average at best, yet extremely overpriced. Our experience, unfortunately, did not align with the expectations set by Lough Eske's reputation and price point. There are definitely good points to Lough Eske, such as the grounds, spa and facilities, however the dining and bar experience left us feeling overall disappointed. With the dinner costing 224 euro, we received worse service and similar food to our local pub grub restaurant.
Dear Rose Ward, Thank you for sharing your feedback regarding your recent stay at Lough Eske. We truly appreciate the time you've taken to provide us with detailed insights into your experience, as it allows us to continuously improve and enhance our services. We're delighted to hear that you found our grounds beautiful and enjoyed the tranquillity of our spa facilities. However, we are genuinely sorry to learn that your overall experience fell short of your expectations, particularly in terms of dining and service. Please accept our sincerest apologies for the issues you encountered during your dinner service. It's disheartening to hear about the delays in seating, as well as the mishaps with your orders and the lack of attention from our staff. Rest assured, your comments have been shared with our restaurant management team for immediate review and corrective action. We are committed to providing prompt and attentive service to all our guests, and we regret that we failed to meet this standard during your visit. Furthermore, your feedback regarding the freshness of the bread, the wine service, and the overall dining experience is invaluable to us, and we will use it constructively to refine our offerings and ensure consistency in quality and value. We genuinely value your patronage and hope that you will afford us another opportunity to exceed your expectations on a future visit. Should you decide to return, please don't hesitate to reach out to me personally, and I will ensure that your stay is nothing short of exceptional. Once again, thank you for bringing these matters to our attention. We are committed to continuous improvement, and your feedback plays an integral role in this process. Best Regards, Dónal Cox General Manager
Fantastic experience: The Castle provided amazing service . All staff were very friendly and helpful. The breakfast was outstanding. Shea and Jake provided fantastic service. We truly enjoyed ourselves.
Dear Anne F, Thank you for taking the time to share your experience with us at Lough Eske Castle recently. We are thrilled that you enjoyed your experience, your kind comments are greatly appreciated. Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests. We cannot wait to welcome you back to the castle. Best Regards, Donal Cox General Manager
Fantastic experience: Beautiful castle in very picturesque Lough Ekse setting. The staff are super friendly and helpful, offering directions for all amenities offered along with the hiking and biking trails. Our room was excellent with very comfortable accommodations from beds to the seating to the bath and shower. The restaurant and bars were great and offered a great selection of dining choice from high end to pub fare.
Dear JH, Thank you for taking the time to share your experience with us at Lough Eske Castle recently. We are thrilled that you enjoyed your experience, your kind comments in regards to the castle, dining and your room are greatly appreciated. Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests. We cannot wait to welcome you back to the castle. Best Regards, Donal Cox General Manager
Positive experience: While the staff at arrival and check in were amazing, the dining room staff were completely opposite. The room was very pretty and on the 2nd floor. Spacious and authentic. Bed was Not comfortable at all. We both were miserable and woke hurting. Dinner is by reservation and we were the 2nd table to be sat. It took 4 tries with the waiter to just get 2 glasses of water and ordering one cocktail. He completely ignored my partner when he tried 3 times to order a cocktail. Once he took the drink order he was no where to be found to take the food order. 18 min later drinks were dropped off we waited 8 min for the waiter to order food. It's a good thing another brings the food out. Unfortunately the waiter takes the completed plates so we were now 53 min into dining when our dinner was being brought out. We waited 36 min to get dinner plates removed and desert menu offered. By this time 5 other tables had been sat, served and were paying their bill. This entire time we never were offered water or another cocktail and the person dropping off food couldn't take that order. After we ate dessert, still nothing to drink, we sat waiting for our check. Finally a woman came over and asked if we needed anything, we asked for the check. A 3 course meal took 2 hours and 14 min, cost $198 euro for 2 with no apology. We were appalled and disappointed. As pretty as the Place is....eat somewhere else. Cheaper hotels were much better all around.
Dear Ms Upchurch, Thank you for taking the time to provide us with such valuable feedback following your recent visit to Lough Eske Castle Hotel We would like to extend our sincerest apologies for the operational oversights you experienced during your stay. Although we are delighted to hear you praise our hotel for the beautiful facilities, amazing arrival procedure, and spacious and authentic rooms; we can clearly see we fell short of expectations when it comes to efficiency during dinner service on this occasion. Displaying excellence during service and providing truly memorable experiences is paramount to us. Please rest assured the issues you experienced are being thoroughly investigated, and we will take every necessary step to ensure that such incidents do not reoccur in the future. It is our sincere hope that you will afford us the opportunity to restore your faith in Lough Eske Castle Hotel, and the exceptional hospitality we strive to provide. Should you wish to discuss your experience in more detail, please do not hesitate to contact us directly. We look forward to welcoming back to our establishment soon. Best Regards, Dónal Cox General Manager
Fantastic experience: April 2024 - wonderful stay. Our suite was comfortably furnished with a beautiful bathroom (heated floors). Lovely grounds to walk around and lounges inside the castle to sit. Food was excellent for both dinner and breakfast. My husband enjoyed the swimming pool, sauna and indoor hot tub (you need to pay extra and reserve the outdoor hot tub which he did not do). Wonderful stay, would highly recommend.
Dear Mel Thank you for taking the time to share your experience with us at Lough Eske Castle recently. We are thrilled that you enjoyed your experience, your kind comments are greatly appreciated. Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests. We cannot wait to welcome you back to the castle. Best Regards, Donal Cox General Manager
Fantastic experience: A jaw dropping experience truly. The staff was incredibly kind and welcoming. The rooms were very spacious and seemed like a truly luxurious getaway. We spent our one night at the pub and bar and ate a great meal. I would recommend staying more than one night if you hope to use Spa services due to timing/openings. It’s beautiful enough that it’s worth an extra nights stay for the experience!
Dear Mark, Thank you for taking the time to share your experience with us at Lough Eske Castle recently. We are thrilled that you enjoyed your stay, your kind comments are greatly appreciated. Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests. We cannot wait to welcome you back to the castle. Best Regards, Donal Cox General Manager
Fantastic experience: We had an Amazing Trip to Donegal .. Lough Eske Castle is Simply Stunning. From The Staff , to The Rooms and The Location . A well Earned 5 Stars .. All members of Staff Were Brilliant but A few Members of Staff stood out for us. Alan Barman in The Gallery, Dylan Mc Davitt Concierge, Katie in the Gallery Restaurant . We will definitely return to Lough Eske soon .
Dear Sharon Duniea, Thank you for taking the time to share your experience with us at Lough Eske Castle recently.. We are thrilled that you enjoyed your experience your kind comments are greatly appreciated. Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests. We cannot wait to welcome you back to the castle. Best Regards, Donal Cox General Manager
Negative experience: Ate this evening in the bar as we have done many times before the food was lovely but the service was just awful! They were very busy but the waiter just appeared to forget about us, even though he looked in our direction several times however he was very very attentive to his American guests! It’s a shame because the guests he bent over backwards for tonight, will probably never return, whereas we visit (did) several times a year. We did want dessert but ended up leaving as he never came back. I left feeling so disappointed and in doubt as to whether I’d return again after years of having had many dinners, stays and parties here as this is now the second time the service has been poor, the last time being several months ago before tonight! Such a shame, hope the service improves for ALL guests as it was one of my favourite places.
Dear Sky, Thank you for taking the time to share your recent dining experience with us. We are pleased to hear that you enjoyed the quality of our food, but we are deeply sorry to learn of the disappointment you experienced with the service provided. Your feedback is incredibly valuable to us as we strive to continually improve the experiences of all our guests. We sincerely apologise for the lapse in service you encountered during your visit to the bar. It is unacceptable that you felt overlooked and neglected by our waiter, especially as a returning guest who has frequented our establishment several times a year. Please know that this is not indicative of the level of service we aim to provide, and we regret any frustration or inconvenience this may have caused you. We understand the importance of attentive and equal service for all our guests, regardless of nationality or background, and we regret that you did not receive the level of attention and care that you deserve. Rest assured, we have addressed this matter with our team to ensure that all guests are treated with the same level of respect and attentiveness. We are committed to regaining your trust and confidence in our establishment, and we hope that you will consider giving us another opportunity to exceed your expectations in the future. If you would like to discuss your experience further or if there is anything else we can do to address your concerns, please do not hesitate to contact us directly. Once again, please accept our sincerest apologies for the disappointment you experienced, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Best Regards, Donal cox General Manager
Positive experience: What a lovely hotel, great location and friendly staff. I stayed in 108, the room pretty big and elegantly kitted out. The steam room next to the pool needs updating, but apart from that its a great place for 1 or 2 nites.
Dear Chris, Thank you for taking the time to share your experience with us at Lough Eske Castle recently. We are thrilled that you enjoyed your experience, your kind comments are greatly appreciated. Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests. We cannot wait to welcome you back to the castle. Best Regards, Donal Cox General Manager
Fantastic experience: We went on spa at Lough Eske yesterday and had the most amazing time. The grounds and entrance provide a grand yet peaceful location. The facilities were just beautiful for the spa and the staff were lovely. Treatments were delightful and Shea happily drove one of our guests with mobility issues to and from the castle. We then enjoyed lunch in the castle bar, to our delight. A wonderful experience and can't wait to return for a long weekend. Thanks to all at Lough Eske. They've earned every star! ⭐⭐⭐⭐⭐
Dear Sarah, Thank you for taking the time to share your experience with us at Lough Eske Castle recently. We are thrilled that you enjoyed your experience, your kind comments in regards to the grounds, castle, staff, and your meal are greatly appreciated. Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests. We cannot wait to welcome you back to the castle. Best Regards, Donal Cox General Manager
Fantastic experience: Castle is a little hidden gem. Bigger than it looks and all kinds of rooms to plop yourselves in and admire the paintings and chandeliers or read a book. Also the food and drink menu were superb. We ate in the Gallery Lounge in front of the fireplace. Our room was in the stables overlooking the gardens. So cute and unique! A big shout out to the 2 concierges, Shea and Dylan! Both were so inviting and provided the history of castle. Both urged us to go explore Slieve League, the highest maritime cliffs in Ireland. We had a fantastic hike and are now enjoying our pints as a reward!
Dear Tina Swan, Thank you for taking the time to share your experience with us at Lough Eske Castle recently. We are thrilled that you enjoyed your experience, your kind comments in relation to staff, castle, grounds and your meal are greatly appreciated. We are delighted you had the opportunity to explore Donegal. Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests. We cannot wait to welcome you back to the castle. Best Regards, Donal Cox General Manager
Positive experience: Nice hotel hidden away in secluded grounds. Rooms were generous size, clean and comfortable. Staff throughout were very pleasant. However, we had very poor service for food in the Father Browne Bar. We decided to eat there as pizza was on offer for a fussy eater. A number of other families with kids decided the same. There was only one staff member assigned to do both the bar service and food service. Food was being delivered from upstairs. It took 2 hours for 2 courses. Side order never came. One of the pizzas came with rocket instead of Roquefort. Not what we would have expected from a 5 star hotel. It may have been an off night, but we would suggest the bar for drinks only and eat in The Gallery or the main restaurant.
Dear Fergus Doyle, Thank you for taking the time to share your experience with us at Lough Eske Castle recently. We would like to apologise for the encounter you had in regards to your meal, and I regret that we fell short of meeting your expectations on this occasion. Please be assured that your feedback has been taken seriously, and we are committed to making improvements to ensure that all future guests enjoy a flawless experience at Lough Eske Castle Hotel. Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests. We cannot wait to welcome you back to the castle. Best Regards, Donal Cox General Manager
Fantastic experience: Wonderful experience! The property is beautiful and the staff are very warm and helpful. The specialty cocktails are very good and the lounges are comfortable to relax in for a while. The afternoon tea is also fantastic.
Dear Amy Armstrong, Thank you for taking the time to share your experience with us at Lough Eske Castle recently. We are thrilled that you enjoyed your experience, your kind comments are greatly appreciated. Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests. We cannot wait to welcome you back to the castle. Best Regards, Donal Cox General Manager
Fantastic experience: Stayed this week at the beautiful Lough Eske Castle Hotel and I would like to say that the service was second to none, the hotel and surrounds were fantastic but if you are a "foody" then the food experience that we enjoyed was SPECTACULAR hard to match it across the whole of Ireland. Thank you Sinead for all your help in reservations and especially for your upgrade- 10/10
Dear Liam, Thank you for taking the time to share your experience with us at Lough Eske Castle recently. We are thrilled that you had a wonderful stay and that you enjoyed your experience, your kind comments in relation to service, food, your room, and staff (Sinead in particular) are greatly appreciated. I'll be sure to pass your kind comments on to Sinead. Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests. We cannot wait to welcome you back to the castle. Best Regards, Donal Cox General Manager
Fantastic experience: This is a very memorable location to stay at! From the first sight of the castle to every employee being genuinely kind and helpful this place is top notch. The employees do not care who you are, they treat everyone like royalty! The courtyard room we stayed in was very spacious and luxurious without being gaudy. The bed was extremely comfortable leading to one of the best nights of sleep I can remember. Walking the castle grounds was relaxing. The view of the castle at night was equally as impressive as the daytime. Some things are worth the price, this is one of them. Well done to everyone at Lough Eske Castle, well done! I will stay here again if I ever get back to Ireland.
Dear, Brent B, Thank you for taking the time to share your experience with us at Lough Eske Castle recently. We are thrilled that you had a wonderful stay and that you enjoyed your experience, your kind comments in regards to staff, castle, grounds, and your room are greatly appreciated. Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests. We cannot wait to welcome you back to the castle. Best Regards, Donal Cox General Manager
Fantastic experience: Lovely hotel but it's not cheap. Excellent food, staff well trained and attentive. Great Spa. Now If they could just build a roof over Donegal it would be perfect.
Dear Alan, Thank you for taking the time to share your experience with us at Lough Eske Castle recently. We are thrilled that you had a wonderful stay and that you enjoyed your experience, your kind comments are greatly appreciated. Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests. We cannot wait to welcome you back to the castle. Best Regards, Donal Cox
Fantastic experience: Stayed at Lough Eske last week and had such a wonderful stay. When we entered the hotel, greeted by the big staircase, it was so cosy and inviting. The interior of this hotel is just perfect. Such a great location during the cold wet months. The staff were beyond friendly and check in was super quick. Our bags were brought to our room. We booked the superior deluxe room. Our room was around where they were doing construction and it could be seen from the hallway walking to our room but this was not invasive at all and there was signs apologising for any inconvenience. There was absolutely no noise from this and the view from our room window was not impacted at all. The room was perfect. Chocolates and a personal letter were left for us which is always a nice touch. Apart from a few scratches, marks and scuffs on the furniture and walls, this room was perfect. After we arrived we decided to take a walk around the hotel to look at the spa and gym. The spa is in a separate building from the castle but by no means a long walk. On our first night, we went for dinner and George was our server. He was beyond helpful and polite. The food was to die for. Everything was just amazing I can’t fault anything. On the second day, we got up for breakfast. Everything we tried was lovely and it was nice to have the choice to order and to go up and pick whatever you wanted too. We also had spa treatments booked and the outdoor hot tub this day. I used the gym before all this. The gym is quite small but it has pretty much everything you’d need. Cardio machines, weighted machines, dumbbells (which look like new), 3 kettlebells, a yoga block, a few mats and one bench. To be honest there could be more benches but I know that there isn’t due to the actual size of the gym, it’s pretty packed with what’s in it. There was 2 other people in the gym when I was there and tbh if there was anymore than that it would feel way too crowded. Overall a good gym with clean and well looked after equipment. The spa treatments were just amazing. We got 30 min massages. I didn’t catch the woman’s name but she was beyond friendly and amazing at what she does. The ultimate way to relax, would 100% recommend. The staff at spa reception are also so friendly and accommodating. After our treatments we spent time in the relaxation room with complimentary sorbets and I made an herbal tea. It was lovely here. Then we checked out the thermal suite. This is quite small and we didn’t really spend much time here because it was a little bit busy. Everything seemed good but just again, quite small. Then it was time for our hot tub, this was great. It was freezing getting in and out of it but was still lovely to sit and relax in the bubbles with a glass of Prosecco. After all this we went back to the room to get ready for dinner on night two. The restaurant was super busy and the poor staff had their hands full. They were extremely apologetic for the wait and gave us complimentary Prosecco and sorbet which was nice. The food, again, was gorgeous. We were quite full after the two courses and we inquired if we could get dessert sent up to our room, this was an extra €5 to do this but we didn’t mind. Overall the stay was one of the best we’ve had. The staff were friendly, the food was amazing, the hotel itself was lovely even to just walk around the common areas. Would definitely recommend if you’re looking for a luxury getaway. We’d love to come back
Dear Chloe, Thank you for taking the time to share your experience with us at Lough Eske Castle recently. We are thrilled that you had a wonderful stay and that you enjoyed your experience, your kind comments are greatly appreciated. Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests. We cannot wait to welcome you back to the castle. Best Regards, Donal Cox
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