The Galmont Hotel & Spa
Information about The Galmont Hotel & Spa
Opening hours
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Our comment from FitFit Ireland about The Galmont Hotel & Spa:
The Galmont Hotel & Spa offers a beautiful and modern accommodation experience in Galway, conveniently located just a short walk from the city center and Eyre Square. Guests have praised the hotel's friendly and attentive staff, who provide exceptional service.
Highlights include:
- Spacious and clean rooms with comfortable beds
- Excellent breakfast with a wide variety of choices
- Beautifully decorated lobby and common areas
- Outdoor hot tub with scenic views
- Well-maintained leisure facilities
However, some guests have reported a variety of issues that detracted from their experience:
- Rooms can be a bit dated and in need of refurbishment
- Noise disturbances, particularly from rooms located near event spaces
- Inconsistent service levels in the restaurant and bar areas
- Some issues with room cleanliness and maintenance
- Parking fees and extra charges for spa access have been noted as excessive
Overall, while The Galmont Hotel & Spa boasts excellent location and amenities, guests have experienced mixed reviews regarding service and room conditions. The hotel is perfect for those looking for comfort and convenience during their stay in Galway, although some may prefer to explore other options based on personal preferences.
The Galmont Hotel & Spa: Opinions
Positive experience: The rooms were clean and modern but the shower allows water to go everywhere behind you.
Dear James,
Thank you very much for taking the time to share your experience with us.
We are delighted to read that you enjoyed your stay at the Galmont, and we will have a look at the shower you mentioned.
We hope to have the pleasure of welcoming you back soon !
Kind regards,
Alex
Director of Rooms
Fantastic experience: We enjoyed our stay. Easy walk to lots of restaurants and Shop Street with, you guessed it, lots of shopping. Good location as base for day trips to the area.
Dear Tim,
Thank you so much for your great review.
We are delighted you enjoyed your stay with us and our prime location and we hope to see you again soon !
Kind regards,
Alexandre Petrou
Director of Rooms
Fantastic experience: We arrived on bikes for one night. Enjoyable check in and good chat with Reception team. Walking distance to the pubs and club. Used the Leisure Centre for the recovery next AM. Breakfast was great. Will definitely go back.
Dear Barry,
Thank you so much for your great review.
We are delighted you enjoyed your stay with us, our breakfast, leisure center and our lovely reception team, and we hope to see you again soon !
Kind regards,
Alexandre Petrou
Director of Rooms
Positive experience: Really nice hotel Walking distance to bus/train stations Recommended
Dear Robbie,
Thank you so much for your great review.
We are delighted you enjoyed your stay with us and our prime location and we hope to see you again soon !
Kind regards,
Alexandre Petrou
Director of Rooms
Positive experience: Hotel bar, Coopers, isn’t great. Friendly enough but No Galway beer on tap. When I asked, the bartender had to check the taps to see!!?? Obviously not experienced staff. Hotel also pretty run down, but safe and clean. Staff good
Dear guest,
Thank you for taking the time to share your experience with us. We are truly sorry to read that you were disappointed that we did not have Galway beer on tap, we do however have bottled ones.
We thank you for your kind words regarding our staff and hope to see you again soon.
Kind regards,
Alex
Director of Rooms
Fantastic experience: Great food
Dear Tim,
Thank you so much for your great review.
We are delighted you enjoyed your stay with us and our restaurant and we hope to see you again soon !
Kind regards,
Alexandre Petrou
Director of Rooms
Fantastic experience: Awesome hotel and great customer service; our rooms were excellent with a great view of the water. Spa services are superb and the gym and swimming pool excellent Will stay there again if we get back to this amazing city. Conveniently located to train and bus stations
Dear Giselle,
Thank you very much for taking the time to share your experience with us. We are delighted that you enjoyed your stay with us, and we hope to have the pleasure of welcoming you again soon. Kind regards,
Alex, Director of Rooms
Positive experience: Best things about the hotel were the staff, the location and the cleanliness. The two things we wish were better were the tv options - after a long day of exploring and walking it would have been lovely to relax and watch something but the offerings were extremely limited. Our trip was a mother daughter getaway and my daughter was excited about a relaxing bath as a little indulgence but there was no hot water for a bath or showers. Lukewarm to warm at best and during showers the water cut to cold a few times. I actually boiled the kettle in the room a bunch of times trying to warm up the bath water but it was a losing battle. The front desk staff were wonderful and the two people working at the front desk at the leisure center were also very kind and welcoming. We would go probably back but we would adjust our expectations.
Dear guest,
Thank you very much for your detailed review, I would be delighted if you would us the honor of coming back to see us, and I would personally ensure that you do not need to lower your expectations but on the contrary that we surpass them.
Kind regards,
Alex
Rooms Division manager
Fantastic experience: Had the most wonderful and relaxing time here. Highly recommend. Easy walk to the Dublin bus as well as some wonderful weekend markets. Will definitely be coming back! We also managed to catch a free Pilates class and enjoy the outdoor hot tub. Don’t miss the breakfast. Loved the local cheeses
Dear Shannon, Thank you so much for your amazing review ! We are delighted that you enjoyed your stay so much, in particular our breakfast and hot tub ! We would be delighted to welcome you back anytime !
Kind regards,
Alex, Director of Rooms
Positive experience: service is not that good in the restaurant nor the breakfast buffet
Dear Adrian,
Thank you for taking the time to express your experience with us. We are truly sorry to hear about your disappointment regarding our restaurant. Do not hesitate if you stay withy us again to express your dissatisfaction on the spot, our teams are always delighted to find the most adapted solutions and to satisfy your requests. Kind regards,
Alex, Director of Rooms
Negative experience: WILL NOT BE BACK went for dinnee as a family of 4 waited 20 mins to be servied our drinks and me and my partner got burgers and RAW in the middle and whwn we said it they said do you want it fully cooked its ridculous and my son got a kids nugget meal their was chil on one we wont be back and then tried to charge us for it
Dear Ms. Walsh,
Thank you for taking the time to share your experience with us.
We are truly sorry that your dinner was not up to par with your expectations. We will investigate exactly what happened, feel free to contact our restaurant manager at : [email protected].
Kind regards,
Alex Petrou
Director of Rooms
Positive experience: Bel hôtel quasiment au coeur de Galway ! Belles prestations
Fantastic experience: A good place to have a good time for spa and dinner and try different cuisine
Fantastic experience: Surprise upgrade to a suite room, absolutely gorgeous. Loved the outdoor hot tub in the spa.
Dear Elizabeth,
Thank you for taking the time to post your review and for choosing the Galmont for your special occasion. We are delighted that you enjoyed your upgrade and that you found it to be gorgeous.
Kind regards
Andrew Keane
Deputy General Manager
Positive experience: When we stayed at the hotel, it was very busy due to a convention they were hosting. The attendant remarked that is why they didn’t answer their phone when we called down from our room for assistance. Workers at the hotel weren’t really that friendly. Rooms were just okay, not really worth the money. And very annoyed the gym didn’t open until 8AM. That should have been posted on their website.
Dear Caitlin,
Thank you for taking the time to post your review and for your valuable feedback. I will be communicating your feedback to the team so we can learn from your experience.
Once again, thank you for taking the time to post your review and thank you for choosing the Galmont Hotel.
Kind regards,
Andrew Keane
Deputy General Manager
Fantastic experience: Great location and food was very good, large portions. Staff was wonderful, and location was perfect for visiting area.
Dear Matt,
Thank you for taking the time to leave us a review and for choosing the Galmont Hotel as your preferred Hotel in Galway.
We are delighted to learn that you had a great time and that you feel that we have a great location with a wonderful team.
Kind regards,
Andrew Keane
Deputy General Manager
Fantastic experience: Attended a job fair at the Galmont Hotel, great venue with a professional setup, welcoming staff, and an excellent atmosphere for events.”
Fantastic experience: Beautiful and elegant
Dear Rod,
Thank you for choosing the Galmont Hotel and for the very kind review. We are delighted that you gave us a five star review.
We look forward to welcoming you back to the Galmont in the near future.
Kind regards
Andrew Keane
Deputy General Manager
Fantastic experience: Conveniently located behind the Bus Station. Easy walking to everywhere in Galway. Amazing views of the bay and the rooms were very spacious and comfortable. Had all the USB-A ports for charging Apple devices!
Dear Mr Hansen,
Thank you for your very kind review and for choosing the Galmont as your hotel of choice while visiting Galway. We hope to welcome you back to the Galmont in the very near future.
Kind regards
Andrew Keane
Deputy General Manager
Fantastic experience: 2 night stay for vacation. Nice rooms. Very clean. Opened windows for fresh breeze.
Dear Bookfan1016,
Thank you for taking the time to post your review and for choosing the Galmont Hotel as your hotel of choice while visiting Galway.
We are delighted to see that you have awards us a Five Star review.
Kind regards,
Andrew Keane
Deputy General Manager
Fantastic experience: The 3 course lunch was excellent! The fish was so fresh. Will return.
Dear Brigitte,
Thank you for taking the time to post your review and to take pictures of the conference lunch that took place last Saturday in our Veranda suite.
We are delighted to learn that you had an enjoyable experience.
Kind regards,
Andrew Keane
Deputy General Manager
Negative experience: Awful design. No coffee. Unfriendly staff. Crazy clientele. Stay elsewhere.
Dear Adrika,
Thank you for your review and I would be very interested to understand more about your stay.
Kind regards
Andrew Keane
Deputy General Manager
Negative experience: Location very bad, hidden in the back of noware, walls aren’t very sound proofing can hear everything outside in the hall no locks on the doors, price alone was ridiculous 16.50 each breakfast had to pay for underground parken too that was under the hotel (10euro a day) constant noise coming from either the bathroom, bedroom fan, or somthing outside in hall, rooms very stuffy too, furniture in room fallen apart (would not like to have kids wit you) bathroom very small. Good thing to say bed was comfy, tv was ok.
Fantastic experience: Lunch in the restaurant was gorgeous. Everything was cooked perfectly and tasted great.
Negative experience: So disappointing well below average. Lobby is so beautiful but rooms so disappointing. We were located on east wing which is a good walk (we didn’t mind) however stained carpets, broken mirror in bathroom & stained hand towel are not acceptable. Also to mention the room was freezing in the middle of December. It is certainly the run down side of the hotel as I have seen the inside of other rooms. Check in staff had no control of controlling the Que. we were waiting twenty minutes but they were still allowing people to jump in & skip the Que. very unfair on families with young kids waiting to get their key. Parking & swimming hat fee also excessive & unnecessary considering you paying for hotel. Cocktails in the bar also leave much to be desired as did the rigatoni - so bland & over €20 for a pasta dish. It saddens me to say the images you see online really deceived and lead to a disappointing experience.
Dear B Glavin, Thank you for sharing your feedback, and I’m truly sorry to hear that your experience fell below expectations. We sincerely regret that the room condition, including the stained carpet, broken mirror, and hand towel, was not up to standard. This is not reflective of the high-quality experience we strive to provide, and I’ve shared your comments with our housekeeping and maintenance teams to address these issues immediately. I also apologize for the temperature in your room and the challenges you faced during check-in. I understand how frustrating it must have been to wait in line, especially with young children, only to feel that the queue was not managed fairly. We will review this with our front desk team to ensure a more organized process moving forward. Regarding your feedback about parking, swimming hat fees, and dining, I appreciate you bringing these concerns to our attention. While these fees are standard, I understand they can feel excessive, and your input will help us evaluate how we can provide better value to our guests. I’m also sorry that the cocktails and rigatoni did not meet your expectations; I’ve shared your feedback with our food and beverage team to improve the quality of these offerings. Your disappointment is not the lasting impression we want to leave, and I regret that the online images did not align with your experience. We would love the opportunity to provide you with a better stay in the future, especially as we continue with our refurbishment plans to enhance the quality of our rooms and facilities. Kind regards, Nicole Braun The Galmont Team
Negative experience: Bought a suprise voucher for the parents for Christmas and it arrives in the post with a sign on the front of it saying galmont so much for a suprise
Dear North West Huntin and Fishin, Thank you for bringing this to our attention. We’re sorry to hear that the surprise element was compromised with the visible signage on the voucher envelope. We understand how important surprises can be, and we truly apologize for this inconvenience. We will take this feedback on board to ensure that such things are handled more discreetly in the future. If there is anything else we can do to assist, please don’t hesitate to let us know. We appreciate your understanding and hope that your parents still enjoy their experience with us. Kind regards, Nicole Braun The Galmont Team
Fantastic experience: Location location location, 4 min on foot and your in the square. Hot tub overlooking the bay, cosey bed, water stations near the rooms, good food. Highly recommended
Good day Yann, Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback on our services and facilities. It goes a long way into helping us improve our services and facilities. We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm Regards, Nicole Braun Rooms Division Manager
Fantastic experience: Can't fault the Galmont , it delivered on a fantastic experience in Galway..Location is perfect being so close to the city centre without the noise of being right in it .. The decor in the hotel is stunning and the view over the water is amazing.. breakfast was plentiful and lots of options .. Special mention for the bed , it was one of the cosiest I've ever had the pleasure to sleep in
Dear Ciaa, Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a fantastic experience with us at The Galmont. It’s great to know you enjoyed our prime location, beautiful decor, and the stunning views over the water. A good night’s sleep is so important, so we’re thrilled to hear that our cozy beds made such an impression! Your kind words about breakfast and the variety on offer mean a lot to us, as we always aim to start our guests’ days on a high note. We truly appreciate your recommendation and hope to welcome you back soon for another relaxing and memorable stay. Warm regards, Nicole Braun The Galmont Team
Negative experience: We arrived at the hotel at 4pm to be told that our room wasn’t ready. This wasn’t a big problem, especially as the receptionist gave us a different room shortly after. The first impression of the room was that it was very spacious, but quickly we noticed that the room wasn’t very clean. All the table tops were sticky and dirty. We tried for over an hour to call reception before we got an answer. Reception said they would send someone up to clean, which they did. However, the room was not cleaned. It seemed like it was just a quick wipe down and the counters were still sticky. The bathroom in the room had no hooks to hang any towels which meant it was impossible to hang a towel to dry after showering. The bathroom was also tiny for a family room. We had booked dinner in the Marinas restaurant and when we arrived we were told that it was a festive menu. Our plan had been to have a casual bite but had no option other than a 3 course meal at €48 a head. That was a lot more than we had planned for. It would have been good to have been informed of the menu in advance so we could have made other plans. That being said, the food was good and we did enjoy it. My husband went to order a couple of drinks from the bar and the bar staff said they were too busy to make mixed drinks!!! The swimming pool area is ok but a little run down and the water was a little bit cold. But the kids had fun. The location of the hotel is great especially for the markets
Dear Fiona, Thank you for taking the time to share your detailed feedback following your recent stay. While I’m pleased to hear you enjoyed the spaciousness of your room, the quality of food, and our convenient location near the markets, I am truly sorry that other aspects of your visit did not meet expectations. Your comments regarding the cleanliness of the room are particularly concerning, as we hold our housekeeping standards to the highest level. I regret that this oversight impacted your stay and that the follow-up cleaning did not address the issue adequately. I will review this with our housekeeping team to ensure such lapses are not repeated. Regarding the festive menu at our Marinas restaurant, I apologize for the lack of prior communication. I understand how this may have been inconvenient when you were planning for a casual dinner. We are taking steps to ensure guests are informed of seasonal menus at the time of booking to provide greater flexibility. I’m also disappointed to learn about your experience with our bar staff and the pool area. These are not the experiences we wish to deliver, and I will share your comments with the respective teams to address these shortcomings. I do hope that despite these challenges, you and your family were able to enjoy the festive atmosphere and the markets. Should you consider visiting us again, I’d be happy to personally assist in ensuring a much smoother and enjoyable stay for you. Thank you again for your valuable feedback. It helps us strive for improvements and deliver a better experience for all our guests. Kind regards, Nicole Braun The Galmont Team
Fantastic experience: I am pleased to express my utmost satisfaction with my recent stay at the Galmont Hotel and Spa. The staff demonstrated exceptional professionalism and provided remarkable assistance throughout my visit. I would like to extend my sincere gratitude to Cathal at the reception for his outstanding efforts in ensuring a memorable and stress-free stay. Additionally, I would like to express my appreciation to Marcos Alvarez for his exceptional service and attentiveness during our dining experience.
Dear Ricky, Thank you so much for your kind feedback! We’re thrilled to hear you had such a satisfying stay at The Galmont Hotel and Spa. I’ll be sure to pass along your special mention of Cathal and Marcos to them, as they will be delighted to know that their efforts contributed to making your visit so memorable. We take great pride in providing exceptional service, and it’s wonderful to hear that our team made such a positive impact on your experience. We truly appreciate your feedback and hope to have the pleasure of welcoming you back in the future for another exceptional stay. Warm regards, Nicole Braun The Galmont Team
Fantastic experience: 'A weekend away just before the madness of Christmas. It was our first time staying and we loved it. The staff were exceptional in all areas from the receptionist, to the waiters and everyone else. Food was delicious and a wide choice on the menu. The hotel is literally 5 minutes walk to Eyre Square. There is a hotel carpark which is brilliant....go right up to the hotel's entrance and you will see it just left of the entrance.....the reason why I am saying this is we arrived in the dark and we parked in what we thought was the hotel's carpark but in fact it was under the bus station. The hotel carpark is cheaper and there is a lift up to the reception area. Enjoy your stay....'
Dear Kathleen, Thank you so much for your kind words and for choosing The Galmont Hotel for your pre-Christmas getaway! We’re thrilled to hear you loved your first stay with us and that our team made such a positive impression. Your compliments about our food and service mean the world to us, and we’ll be sure to share your feedback with everyone. We appreciate your helpful tip about the carpark and are glad you found the hotel's parking convenient once you located it. It's always great to hear when our guests enjoy not only our amenities but also our prime location near Eyre Square. We look forward to welcoming you back soon, whether it’s for another relaxing weekend or a longer stay. Wishing you a joyful holiday season! Warm regards, Nicole Braun The Galmont Team
Negative experience: Overall: great location- poor service - poor cleanliness. We arrived at 4pm for check in. Upon arriving we were greeted by a lady and she informed us the room was not ready. (No big deal) but she sorted us with another one quickly. When we got in the room, we noticed that room was not very clean. Tables where sticky and dirty. I tried calling reception, room service and concierge and no one answered for about 1 hour. ( yes I could have gone downstairs but I had two kids with me.) Finally got through and they sent someone up. The cleaning ladies asked if they could clean while we where at dinner which was fine. After coming back from dinner they literally only cleaned the tables and didn’t bother to turn the room or even give us new towels. While at the bar before dinner we asked for two cocktails, the bar mate said to us that he couldn’t make any cocktails because they where busy. ( gin and tonic and whiskey ginger) not very hard to make those! Anyway that was our experience, we will not be booking again and hope this helps you with your booking in the holiday season.
Dear Andres, Thank you for sharing your recent experience with us. I sincerely apologize for the issues you encountered during your stay, as this is certainly not the standard of service or cleanliness we strive to provide. While I’m glad our reception team was able to accommodate a room change promptly, it’s disappointing to learn that the cleanliness of your room fell short of expectations. The delays in reaching our team and the incomplete service following your request are unacceptable, and I will be addressing these concerns with our housekeeping and guest services teams to ensure this does not happen again. Additionally, I’m truly sorry to hear about your experience in the bar. While busy periods can be challenging, this should never compromise the quality of service or availability of standard offerings. Your feedback has been shared with our food and beverage team to ensure guests are better accommodated during peak times. We deeply regret that your experience has left you with a poor impression of our hotel. If you decide to reconsider staying with us in the future, I would be delighted to personally assist with your arrangements to ensure a seamless and enjoyable visit. Thank you again for bringing these issues to our attention. Your feedback is invaluable in helping us improve. Kind regards, Nicole Braun The Galmont Team
Negative experience: Avoid if there is a function on. Awake all night with the noise and really hard to get help to sort it. 4 phone calls and a trip to reception for ear plugs that don’t work. Had been told twice that they would phone back and help. After all the calls, a helpful man did show me another room at the other side of the courtyard but it was still noisy and too late to move our child at 12.45. We were assured the thudding would be over at 1, it wasn’t. Why would anyone put family rooms above function rooms. There is zero sound proofing and we could just hear thudding and screeching. So disappointed with the lack of sleep. The positives were that it is a lovely modern design and a lot of the staff were lovely and very helpful the following day. The food in marinas restaurant was lovely although we did not realise when we booked that it was a festive menu was the only option. It was good though. The breakfast lay out and food choice were very good. The room was nice, just a shame about the location above the function room. If staying with a family, request to be away from the function room.
Dear Ashling, Thank you for taking the time to share your experience with us. I am deeply sorry to hear about the disruption caused by the noise during your stay and the lack of adequate assistance from our team. This is certainly not the standard of service we aim to provide, and I understand how frustrating and disappointing this must have been for you and your family. We genuinely regret the disturbance and the inconvenience caused by placing family rooms above the function area. Your feedback highlights a significant oversight, and we are actively reviewing our room allocations and soundproofing measures to prevent similar issues in the future. Please accept my sincerest apologies for the lack of follow-up from our staff after your calls and visit to reception. This lapse in communication is unacceptable and will be addressed with the team immediately to ensure better responsiveness going forward. If you are willing, I would like the opportunity to discuss this matter further and see how we can make amends. Please feel free to contact me directly. Thank you for bringing this to our attention, and I hope we can regain your trust in the future. Warm regards, Nicole Braun The Galmont Team
Fantastic experience: Was hear for an event so didn’t see much but looks like a lovely big hotel and short walking distance to Galway city
Good day James, Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback on our services and facilities. It goes a long way into helping us improve our services and facilities. We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm Regards, Nicole Braun Rooms Division Manager
Fantastic experience: Room was lovely and clean. Katie at the front desk was so helpful and accommodating. Would stay again !
Good day Ava, Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback on our services and facilities. It goes a long way into helping us improve our services and facilities. We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm Regards, Nicole Braun Rooms Division Manager
Positive experience: This hotel was perfectly fine, but nothing great (and certainly not 4 stars). Its location is nicely situated off Eyre Square, making it walkable to many areas but outside of the hustle and bustle. It has nice amenities like a spa and large gym, but because it is shared with members it was quite crowded. It feels like a great option for conferences or events -- there was a graduation and conference during our stay -- but a bit lacking as a vacation stay. In general the hotel was quite dated and felt a bit run down but not offensive in any way. We did have a terrible time getting in touch with reception the two times we needed it - no one answers the phones?
Dear Catherine, Thank you for taking the time to share your detailed feedback. We’re glad you appreciated our central location and amenities such as the spa and gym, but I’m sorry to hear that certain aspects of your stay did not meet your expectations. We strive to cater to a variety of guests, from those attending events to those on holiday, and it’s disappointing to learn that your vacation experience felt lacking. Your feedback about the hotel's dated appearance is timely, as we are currently undergoing a refurbishment to enhance our rooms and facilities. I apologize for the difficulty you had reaching reception during your stay. This is not the level of service we aim to provide, and I’ll ensure this issue is addressed with our team to prevent it from happening in the future. We hope you’ll consider staying with us again in the future, as we’d love the opportunity to provide a more polished and enjoyable experience. Kind regards, Nicole Braun The Galmont Team
Fantastic experience: This is a nice modern hotel with large rooms and nice clean baths. Nice bar and restaurant as well. We had a problem with our first room but Fernanda immediately addressed it and moved us to a new room. THANK YOU for such a pleasant stay!!!
Good day John, Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. We would greatly appreciate if you would help us spread the word of The Galmont Hotel & Spa, by copying the below link and leaving us a few words on TripAdvisor. https://www.tripadvisor.ie/UserReviewEdit-g186609-d226394-The_Galmont_Hotel_Spa-Galway_County_Galway_Western_Ireland.html Please may we ask that you mention Fernanda's name on the review as we know it would mean the world to her. We look forward to welcoming you back to the hotel in the near future. Warm regards, Nicole Braun Rooms Division Manager
Fantastic experience: I booked two rooms at this hotel for four adults for Nov 14-16 2024. I had booked it directly and got a good deal. When we reached the hotel, we were allowed early check in right away and were even upgraded to business class rooms. The deal had breakfast included for all four adults on both days. The desk service ladies were extremely courteous and friendly and offered us local recommendations when we asked them. The hotel is beautiful and the rooms were modern, spacious, clean and well maintained. The beds were extremely comfortable. The breakfast was lavish and we thoroughly enjoyed the spread on both the days. Greta and Marcos Alvarez did an excellent job waiting on us during breakfast. They were courteous, friendly and prompt. We dined there one night and loved the food. The location of the hotel was perfect for us as it is 2 mins walk from the station and we had taken the train from Dublin and took the train back to Dublin. It is just 7 mins walk to the city centre so that was very convenient too. There are lots of places to eat nearby. We were sad to not get the time to avail of their spa, sauna, pool and jacuzzi facilities. I would highly recommend this hotel to anyone looking to stay in Galway.
Good day R Singh, Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. We would greatly appreciate if you would help us spread the word of The Galmont Hotel & Spa, by copying the below link and leaving us a few words on TripAdvisor. https://www.tripadvisor.ie/UserReviewEdit-g186609-d226394-The_Galmont_Hotel_Spa-Galway_County_Galway_Western_Ireland.html We look forward to welcoming you back to the hotel in the near future. Warm regards, Nicole Braun Rooms Division Manager
Fantastic experience: Gorgeous hotel, rooms very clean, I definitely recommend. There was a lovely girl at the front desk, Katie I think her name was, she was very welcoming and helpful.
Good day Eabha, Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback on our services and facilities. It goes a long way into helping us improve our services and facilities. We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm Regards, Nicole Braun Rooms Division Manager
Positive experience: Stayed for a long weekend. Hotel lobby and bar is smart. Parking was a bit of a faff, as the machine didnt provide a ticket. Perhaps the hotel should give it's customers a code so they can come and go more easily? The room I was in was fine, but nothing special. It had a view of the roof at the front entrance but I suspect rooms on the other side have a better view of the surroundings. There was refurbishment work going on in adjacent rooms but not too disturbing. Breakfast was good and well organised.. one gripe, I used the downstairs sauna spa and it wasnt made clear anywhere there's an extra 25.euro.cost for that..
Good day Andrew, Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback on our services and facilities. It goes a long way into helping us improve our services and facilities. We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm Regards, Nicole Braun Rooms Division Manager
Negative experience: I unfortunately got clamped outside of the hotel on the road at 18:35. Signage informing patrons of clamping were not in a prominent location. The warning was on a side wall, and the parking kiosk was poorly lit. Upon review of the parking kiosk after the clamping, the instructions were illegible due to poor lighting. Customers beware. €150 lighter leaving an information evening.
Dear Dorothy, Thank you for sharing your experience with us. I’m very sorry to hear about the clamping incident outside the hotel—it must have been incredibly frustrating, especially under such circumstances. While the area you mentioned is not managed directly by the hotel, we deeply regret the inconvenience it caused during your visit. I understand how poor lighting and unclear signage can lead to situations like this, and I’ll be sure to pass your feedback to the appropriate authorities responsible for parking management in that area. We appreciate your bringing this to our attention, as it helps us advocate for better signage and lighting to prevent future issues for our guests. If there’s anything else we can assist you with, please don’t hesitate to reach out directly. Warm regards, Nicole Braun The Galmont Team
Negative experience: They call this a 4 star hotel. THINK AGAIN. ALL WE WILL SAY ABOUT THIS HOTEL IS BAD BAD BAD. I now understand that Globus tours contracts with some of the worst hotels across our tour. I booked handicapped and recieved a room with a tall soaking tub. No ac as it's supposed to be winter, windows do not open for fresh air and moldy shower after a battle to move to a handicap room. The breakfast is the same across the land. Soggy scrambled eggs, horrid so called bacon, just not a good place to stay. I would look elsewhere and strip the 4 star to a 2 star. Think twice about this one. Beds were so so. Atmosphere very so so and placement think again.
Dear Cam, Thank you for taking the time to share your feedback. I’m deeply sorry to hear that your experience at The Galmont did not meet your expectations. Please allow me to address your concerns. We strive to provide accommodations that meet all guest requirements, especially for those with accessibility needs. I regret to hear that the initial room allocated did not suit your needs, and I understand how frustrating this must have been. I’ve shared your feedback with our team to ensure we better handle such situations in the future. Regarding your comments on breakfast and overall comfort, I apologize that our offerings and facilities fell short of your expectations. Your remarks about the shower conditions and room ventilation are being taken seriously, and I will personally ensure that these matters are reviewed with our housekeeping and maintenance teams. Your feedback is invaluable as it helps us identify areas for improvement, and I hope we have the opportunity to restore your trust in the future. If you'd like to discuss your experience further, please feel free to reach out directly to us. Warm regards, Nicole Braun The Galmont Team
Fantastic experience: During COVID I spent a weekend here and from time to time I'd book a spa treatment, more specifically the lava shell massage. It is so good and it helped me relax and release tension in my body.
Good day Rich, Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback on our services and facilities. It goes a long way into helping us improve our services and facilities. Your comments on our green initiatives are much appreciated and we will certainly look at how we can implement them. We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm Regards, Nicole Braun Rooms Division Manager
Fantastic experience: Beautiful hotel in Galway , close to everything. Rooms modern and quiet
Good day Cherie, Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback on our services and facilities. It goes a long way into helping us improve our services and facilities. We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm Regards, Nicole Braun Rooms Division Manager
Fantastic experience: Recently stayed in The Galmont Hotel it’s absolutely gorgeous from decor to the AMAZING staff in the hotel. So friendly and helpful in particular Katie a lovely girl in the restaurant so friendly and really looked after us so well . We will definitely be coming back
Good day Breda, Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback on our services and facilities. It goes a long way into helping us improve our services and facilities. We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm Regards, Nicole Braun Rooms Division Manager
Fantastic experience: Just left the Hotel,after a 2 night stay for my bday... Lovely hotel. Staff are very helpfull & friendly in both reception and restaurants. We got a free upgrade which was lovely. Pool and gym nice and clean. Lobby was a little cold but very happy other then that. Will be back.
Good day Edel, Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback on our services and facilities. It goes a long way into helping us improve our services and facilities. We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm Regards, Nicole Braun Rooms Division Manager
Negative experience: I recently stayed at the Galmont and unfortunately, my experience was quite disappointing, despite the hotel itself being beautiful and clean. Firstly, the parking fee of €12 for one night felt excessive, especially considering the overall quality of our stay. When we decided to eat at the bar, we were told the wait for food would be about 20 minutes. However, we ended up waiting over an hour for our meals. When the food finally arrived, not only was it cold, but the chicken wings were a small portion priced at €14, and a small bowl of frozen chips cost €5.50. Given the quality, this felt outrageous. We were starving, so we ate it anyway, but we did mention the issue to our waitress. While she apologized, we didn’t receive any further satisfaction or compensation for the inconvenience. The atmosphere in the bar was less than welcoming. I observed the bar manager berating a staff member, which contributed to a negative vibe. When he brought us our bill, he didn’t bother to ask how our meal was, which felt very dismissive. Additionally, I was disappointed to find out that the "spa" facilities were not located in the same building. We weren’t informed that we needed to bring towels from our room, which added to the inconvenience. Also, a €3 fee for a swimming hat, which is compulsory, felt like an unnecessary charge. Overall, while the hotel is lovely and well-maintained, communication and customer service seemed to be lacking during our stay. I expected much more from the Galmont and I cannot recommend it based on this experience.
Dear Rebecca, Thank you for sharing your detailed feedback. We are sincerely sorry to hear that your recent experience with us fell short of expectations, particularly regarding the wait time, food quality, and atmosphere in the bar, as well as the additional charges you encountered. It’s disappointing to learn that these factors detracted from what should have been a relaxing stay. We understand how frustrating it can be when dining experiences do not meet our guests' expectations. The long wait time and quality issues you described are not reflective of our usual standards, and we will be discussing this with our culinary team to ensure improvements are made. We also apologize for the lack of information regarding the location of our spa facilities and the need to bring towels—clearer communication is something we are committed to enhancing. Your feedback on our parking and swimming hat charges has been noted, and we will review these policies to ensure they add value to our guests’ experiences. Our team aims to create a warm and welcoming environment, and we are sorry to hear about the incident you observed; this will also be addressed internally. We appreciate you bringing these issues to our attention, as it helps us to improve our services. We hope we may have the opportunity to welcome you back for a much-improved experience. Kind regards, Nicole Braun, The Galmont Team
Negative experience: We were in the restaurant for a lunch and I had one of the worst experiences ever. 3 mains in the menu: a 25€ tasteless pasta, a 20€ burguer with frozen fries or a grilled wrap. Unbelievable for a hotel that pretends to be a reference. I didn't sleep there but if you are thinking in a lunch better go to McDonald's where you have more variety
Dear Jose, Thank you for taking the time to share your experience at our restaurant. I’m truly sorry to hear that the lunch selection and quality did not meet your expectations. We strive to offer a variety of menu items that cater to different tastes and dietary needs, and your feedback is invaluable as we work toward enhancing our offerings. We’re currently reviewing our menu as part of an overall improvement plan, which includes expanding both our dish variety and quality to ensure each meal reflects the high standards we aim for at The Galmont. Your comments will be shared with our culinary team to help us improve the dining experience for all guests. If your plans bring you back to Galway, we’d be grateful for the opportunity to provide you with a more enjoyable experience. Warm regards, Nicole Braun The Galmont Team
Fantastic experience: An absolute gem. This hotel is quite perfectly located, a very short walk from the heart of downtown but far enough away to remain quiet. We only stayed one night during a two-week trip around the entire island last Summer. The glass elevator view will take you breath away, and the entire hotel is clean and quite well maintained. There was a stunning view of the Lough from our room. Absolutely highest recommendation.
Good day Daniel, Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback on our services and facilities. It goes a long way into helping us improve our services and facilities. We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm Regards, Nicole Braun Rooms Division Manager
Fantastic experience: My husband and I stayed here on our honeymoon and it was great. It was comfortable and clean, and walkable from the city.
Good day Kristen, Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback on our services and facilities. It goes a long way into helping us improve our services and facilities. We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm Regards, Nicole Braun Rooms Division Manager
Negative experience: Start with a positive. The lobby is nice and the gentleman that checked us in was excellent. After that, it was downhill. Our trek to the room was 2 elevators and a 4 minute walk. About as far away as you could get. The room was a disaster. Carpets were filthy. Everything was warn down. After checking out Galway, I pulled back the covers and there was a red spot on the sheets. I was too tired to call it in. In the morning, We discover the soap and shampoo dispensers were empty. Needless to say, we won’t be returning the Galmont.
Dear Blaise, Thank you for your feedback and for recognizing the warm welcome from our front desk team. We’re pleased to hear that you enjoyed our lobby and check-in experience, but we’re very sorry to learn that your experience took a disappointing turn afterward. Your comments about the room condition, cleanliness, and lack of amenities are deeply concerning to us. This is certainly not the standard we strive to deliver, and we apologize for the oversight. We are currently in the midst of a refurbishment project to improve guest room quality, and your feedback will help us address these issues more effectively. We understand your decision, but should you reconsider, please contact us directly. We would welcome the opportunity to restore your trust in The Galmont with an improved experience that reflects our commitment to quality. Kind regards, Nicole Braun The Galmont Team
Positive experience: Large, modern hotel fitting business crowd. 5 min walk to restaurants and nearby pubs/coffee shops.
Good day Tisha, Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback on our services and facilities. It goes a long way into helping us improve our services and facilities. We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm Regards, Nicole Braun Rooms Division Manager
Fantastic experience: Marcos Cobo was a member of the waitstaff who was very attractive to our needs. Thank you.
Good day Terri, Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback on our services and facilities. It goes a long way into helping us improve our services and facilities. We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm Regards, Nicole Braun Rooms Division Manager
Positive experience: Good room, weird shower, decent communal areas to hang out, brutal poached eggs at breakfast so stick to the buffet.
Positive experience: We were excited to stay here with the reviews we read. The rooms need updated. There were many signs of wear and tear in the room. The bathroom sink drain was clogged and so was the shower drain. At 10 pm after traveling all day we wanted to settle in and get showers. We found ourselves waiting for plumber. I called to ask to be moved to another room. To no avail. Drains have an issue in that room and maybe elsewhere Very slow. The plastic board partially covering the shower did not prevent the floor from getting flooded when showering. My friend almost fell out of shower. The grab bar was placed in an unreachable area to the front of the shower adjacent to plastic shield. Should be located to back of shower. We went down to spa to check it out. We were told quite bluntly by the person working there that they close at 9pm. It was 830. We decided we would forgo that area the next day. Not welcoming. Our room faced highway and the traffic noise was all night long making it difficult to fully rest. They must make deliveries at night. Truck after truck all night long. Breakfast buffet was mediocre at best. The plate stand said caution hot plates. Plates were cold. Most of food was below temperature as well.Oatmeal was cold. Below standards for what we felt would be a good place to stay and it was not as we anticipated. In fact we paid more for this room than any others all over Ireland which far supereceeded this stay. Really disappointing ! Forgot to day air conditioner was not working. They should have paid us to stay there!
Dear Maria, Thank you for taking the time to share your detailed feedback. I am deeply sorry to hear about the multiple issues you experienced during your stay, especially with the room conditions, plumbing, and noise. This certainly does not reflect the high standards we aim to provide at The Galmont, and I sincerely apologize for the inconvenience you and your friend encountered. Regarding the drains and the bathroom setup, I’ve shared your comments with our maintenance team to address these concerns immediately. Your feedback on the placement of the grab bar and the flooding issue is also important, and we will look into this to ensure guest safety and comfort. I'm also sorry to hear about the interaction at the spa and the underwhelming breakfast experience. We are reviewing your feedback with the teams involved to prevent this from happening again. While I know this doesn’t make up for your experience, I would love to personally assist you in the future to ensure you have a much better stay. Should your travels bring you back to Galway, please feel free to reach out to me directly, and I would be happy to take care of your booking and ensure a more comfortable experience. Warm regards, Nicole Braun The Galmont Team
Positive experience: Was there for the job expo. Carpark was available and got 50%off cause i attended there. Food and service was great and prices are ok. A few options was in my eyes too expensive.
Positive experience: It was a very adequate hotel.... Just start with the good things . The breakfast was exceptional. The room service was very good. The pool when she can find it was pretty good as well. Now the lesson good.. The location is a wee bit out of the center and not wholly convenient if you like to walk. The rooms look like just about every other hotel except for the fact the furniture demonstrates levels of deferred maintenance. The configuration of the hotel is astoundingly poor and demonstrates what can only be defined from a real estate industry perspective as incurable functional obsolescence. If you're not willing to spend the highest level for the absolute best rooms you will most likely be disappointed if you're used to a decent hotel room. Personally if I had a choice I probably would not go there again
Dear NR Benedict, Thank you for taking the time to share your detailed feedback following your stay at The Galmont Hotel & Spa. We're delighted to hear that you enjoyed our exceptional breakfast, found the room service to be of high quality, and appreciated our pool facilities. We’re sorry to hear that certain aspects of your stay didn’t meet your expectations. We understand that our location may not have been as central as you’d hoped, and we appreciate your comments regarding the hotel’s layout and the condition of the room furnishings. Your feedback is invaluable as it helps us identify areas for improvement. We are continually working to enhance our facilities and services to provide the best possible experience for all of our guests, and we hope to have the opportunity to welcome you back in the future to offer a more satisfying stay. Kind regards, Nicole Braun The Galmont Team
Negative experience: Not a good overall experience. First night called down to the front desk to get towels and noone answered. Called every number on the phone and noone answered. Had to get dressed and go to the front desk physically to ask for towels. No hot water for 2 days straight. It was a problem every hotel guest had to deal with. Didn't get fixed until we were checking out. Paid extra for a bay view room. Windows were so dirty you could barely see out of them. The only bright spot was the young lady at check in from Texas. Very sweet and helpful.
Dear JD Smith, Thank you for taking the time to share your feedback with us. I'm truly sorry to hear about the challenges you experienced during your stay, from the lack of responsiveness at the front desk to the issue with hot water, which affected many of our guests during that time. I understand how frustrating it must have been, especially when it impacted your overall enjoyment of the stay. I also want to apologize for the condition of the windows in your bay view room. This is certainly not the standard we hold ourselves to, and I have already shared your comments with our housekeeping team to ensure that this is promptly addressed. We are, however, pleased to hear that the service provided by the young lady at check-in left a positive impression. I will make sure she receives the recognition she deserves for her efforts. Once again, we appreciate your feedback and sincerely apologize for the shortcomings during your stay. We hope to have the opportunity to welcome you back in the future for a much-improved experience. Warm regards, Nicole Braun The Galmont Team
Fantastic experience: Room had a view of the lower roof, we had an accessible room so level shower, a bath would have been lovely. Nice to have a fridge in the room, but only one chair and bit too much furniture for the size of the room. Waited a long time at the bar, one member of staff behind the bar, whilst others did not look / appear to be doing much. Good idea to have ice dispenser on the landing, but only found out by accident. Hotel clean and comfortable, modern but lacks character and the associated feelings. Google maps doesn't quite take you there. Didn't use the spa, put off by the rule of having to wear a swimming cap. Breakfast was buffet and food was good.
Good day Sam, Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback on our services and facilities. It goes a long way into helping us improve our services and facilities. We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm Regards, Nicole Braun Rooms Division Manager
Positive experience: Nice hotel, decent food. Great location in Galway with access to parking for 12 euro per night
Good day Grace, Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback on our services and facilities. It goes a long way into helping us improve our services and facilities. We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm Regards, Nicole Braun Rooms Division Manager
Negative experience: A potentially great hotel that drastically lets itself down. We raised issues with reception, who were great, but let down by everyone else. We were given a 10% reduction. Room was a disaster large double glazed windows blown and not easy to see through, no workable WiFi, tv did not work, bedside lamp didn’t work and bathroom door not easy to close and to top it all room not cleaned on first day. Breakfast is a free for all with completely indifferent staff running it. Not a good stay at all. 10% not really a meaningful apology.
Dear John, Thank you for taking the time to share your feedback. We sincerely apologise for the numerous issues you experienced during your stay. While we're glad to hear that our reception team provided good service, it’s clear that other aspects of your visit fell short of the standard we strive to offer. The problems you encountered with your room and the breakfast service are unacceptable, and we regret that these impacted your stay so negatively. We understand that the 10% reduction did not adequately reflect the inconvenience caused. Please be assured that your feedback has been passed on to the relevant teams for immediate review and action. We would welcome the opportunity to restore your faith in The Galmont and invite you to contact us directly should you choose to stay with us again, so we can ensure your experience is a positive one. Warm regards, Nicole Braun, The Galmont Hotel & Spa Team
Positive experience: Trouble with the room when we first arrived. Plumbing issues. We asked to change rooms. Our second room smelled musty. We were too tired to ask to move again and settled in.
Dear Rick, Thank you for sharing your feedback with us. We are very sorry to hear about the issues you encountered during your stay, particularly with the plumbing and the musty smell in your second room. This is not the experience we strive to provide for our guests, and we sincerely apologize for the inconvenience. Your comfort is our top priority, and we regret that we were unable to resolve these problems during your stay. Please know that we have addressed both concerns with our maintenance and housekeeping teams to ensure they are fully resolved moving forward. We would love the opportunity to make it up to you on your next visit. If your travels bring you back to Galway, please contact us directly, and we will ensure your next stay is nothing short of excellent. Warm regards, Nicole Braun The Galmont Team
Positive experience: Modern Hotel. Not a great restaurant option with a small menu and slow service as the wait is too long. The air conditioning in the room has been programmed to power off at 2 AM to save energy and must be reset. Pay attention to the view selection when you book your room as even on the most expensive floor you may be looking at rusty roof top air units and demolition construction. Security was good. Sea side view is preferred.
Dear Theresa, Thank you for taking the time to share your feedback with us. While we're glad you appreciated the modern design and security of the hotel, we’re sorry to hear that other aspects of your stay fell short of expectations. We sincerely apologize for the wait times and limited menu options at our restaurant. Your feedback has been shared with our culinary and service teams to improve both variety and efficiency moving forward. Additionally, we regret the inconvenience caused by the air conditioning system. We understand how frustrating it must have been to reset it during the night, and we are working on a solution to better accommodate our guests' comfort. Regarding the room view, we always encourage guests to reach out to us directly when booking to ensure they receive their preferred room type and view. We agree that our seaside rooms offer a much more scenic experience, and we’ll do our best to secure one for you should you choose to stay with us again. Thank you once again for your feedback, as it helps us to improve our services. We hope to have the opportunity to welcome you back and provide a better experience next time. Warm regards, Nicole Braun The Galmont Team
Fantastic experience: Maureen and all the staff were wonderful. I loved my spa day: the thermal suite was amazing. I especially loved the chilled water dispenser on our floor.
Fantastic experience: My husband and I recently had the pleasure of staying here for a couple of nights and it did not disappoint ! The hotel is ideally situated being just a few minutes walk from Eyre Square and yet feeling removed from the bustle as it overlooks the water. We had planned on eating out both nights but as the hotels food offering was excellent we enjoyed eating in very much. The service was excellent also with very friendly staff and the room was very well appointed overlooking the water and we we found we were upgraded when we checked in. The leisure facilities were excellent with an outdoor hot tub on the roof with a beautiful view. Breakfast was delicious ! On leaving we both said that whenever we would be back in Galway we would certainly stay in the Galmont again.
Dear Mary, Thank you so much for your wonderful review! We're delighted to hear that you and your husband had such a memorable stay with us at The Galmont Hotel & Spa. It’s fantastic to know that our prime location, overlooking the water yet close to Eyre Square, provided the perfect balance of convenience and tranquility. I'm thrilled that you enjoyed our dining options so much that you chose to dine in both nights—our culinary team will be pleased to hear your kind words. It’s also great to hear that you found the service exceptional and that your room upgrade with a water view added to your experience. The outdoor hot tub with its scenic view is indeed a guest favorite, and we’re glad you had the chance to relax and enjoy it. We look forward to welcoming you back to The Galmont on your next visit to Galway. Thank you again for your kind words! Warm regards, Nicole Braun The Galmont Team
Fantastic experience: Staff couldn't be nicer or more professional. Location is great. Breakfast is the traditional full Irish buffet. So good. This was our second visit. We hope to come back next year.
Good day Caroline, Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback on our services and facilities. It goes a long way into helping us improve our services and facilities. We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm Regards, Nicole Braun Rooms Division Manager
Positive experience: An overpriced hotel that is ok in some ways but has some significant issues also. On our stay we experienced a bath that wouldn't drain and then leaked throughout the bathroom, a broken ironing board, threadbare towels and loud construction noise from the room above that made spending any time in the room intolerable. Then when I tried to use the pool I was forbidden unless I bought one of their swimming caps. Other than that location good, common areas such as the bar were nice and the staff are friendly.
Dear Kurt, Thank you for sharing your feedback with us. I’m sorry to hear that your stay at The Galmont Hotel & Spa did not meet your expectations. The issues you encountered with the bath, ironing board, towels, and noise from construction are certainly not reflective of the high standards we strive to maintain. I apologize for the inconvenience these problems caused during your stay. Additionally, I understand how frustrating it must have been to encounter unexpected policies when trying to use the pool. On a positive note, I’m glad to hear that you enjoyed our location, common areas, and the friendliness of our staff. Your comments are invaluable to us, and we will be addressing these issues to improve the experience for future guests. I hope you’ll consider giving us another opportunity to provide you with a more enjoyable stay. Sincerely, Nicole Braun The Galmont Team
Fantastic experience: Hotel is in a perfect spot for walking to everything. There is a bus station right up the road. You can easily get to all the awesome streets in Galway. There is even a grocery store and shopping mall (with anything you could need) within walking distance. The breakfast buffet is awesome. I had the most amazing steak ever in the restaurant! The hotel rooms are very clean. Bed and pillows are super comfy. Couldn't have asked for a better stay!
Good day Kacie, Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback on our services and facilities. It goes a long way into helping us improve our services and facilities. We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm Regards, Nicole Braun Rooms Division Manager
Positive experience: Rooms smelled of cigar smoke, restaurants were mid at best. The spa was a bright spot.
Good day Rick, Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback on our services and facilities. It goes a long way into helping us improve our services and facilities. We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm Regards, Nicole Braun Rooms Division Manager
Positive experience: Very nice hotel and staff was very friendly. One of our family members ordered room service and waited for 3 hours for it, just to be told their food ticket got lost. Also, had a hard time getting ahold of the front desk. Hopefully, they figure out the staffing problem. Because everything else was wonderful!!!
Good day Mikayla, Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback on our services and facilities. It goes a long way into helping us improve our services and facilities. We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm Regards, Nicole Braun Rooms Division Manager
Positive experience: I rarely write hotel reviews, but this one deserves the 3 stars. The hotel is aging and is beyond due for renovations. The bathrooms feel like something out of the 1970s. I could look beyond this if the rooms were properly cleaned. It was evident that our room had not been cleaned between guests. The main hotel is kept at a stifling temperature, and the hotel room air conditioners do not work properly. We were unable to get the room to cool off, and the thermostat would turn off after 6 hours or so of use. I overheard several other people having similar issues. Reading other reviews, this seems to be a long standing issue that refuses to be addressed. Nothing like waking up sweating at 4AM when it's 57 degrees outside. The only redeeming quality was the location, quiet, and access to the bus terminals. This hotel was the only sore spot on our trip to Galway and the west coast.
Dear Justin, Thank you for taking the time to share your detailed feedback. I’m truly sorry to hear that your stay did not meet your expectations. It’s disappointing to learn that the room cleanliness, outdated facilities, and air conditioning issues affected your experience. We take these concerns very seriously, and I will be addressing them with our housekeeping and maintenance teams to ensure improvements are made. I’m glad to hear that you found our location convenient, but I regret that we were unable to provide the comfortable experience you deserved during your visit. We appreciate your candid feedback, as it helps us to identify areas that need attention. Should you choose to return to Galway, we would love the opportunity to offer you a much-improved stay. Warm regards, Nicole Braun The Galmont Team
Fantastic experience: The rooms were excellent! Clean, spacious and modern. House keeping was prompt in cleaning them as well. The breakfast (included) was also tasty. The hotel is just a short walk to all the downtown attractions and restaurants. That was nice given how crowded downtown was. The hotel was a bit of an oasis. Parking was also easy as they had an underground garage with elevator directly into the hotel. My only complaint was with the lounge/restaurant. Service was dreadfully slow and somewhat clueless. We sat for about 20 minutes and then a server came over and asked what we want. We didn’t have menus! We eventually ordered and it took forever to get our drinks and food. The sides we had ordered didn’t show up until about 10 minutes after we were done eating. Would 100% stay here again but would avoid the lounge.
Good day Tom, Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback on our services and facilities. It goes a long way into helping us improve our services and facilities. We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm Regards, Nicole Braun Rooms Division Manager
Fantastic experience: Loved this hotel. Staff were very helpful and the room large and comfortable. Good attention to detail. Good toiletries and room facilities. More coffee sachets would have been an added bonus.
Good day Angela, Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback on our services and facilities. It goes a long way into helping us improve our services and facilities. We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm Regards, Nicole Braun Rooms Division Manager
Positive experience: Quite expensive for what it is, rooms were clean but a little tired. Fantastic location in a great city though
Good day Terry, Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback on our services and facilities. It goes a long way into helping us improve our services and facilities. We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm Regards, Nicole Braun Rooms Division Manager
Positive experience: Room was great but we were upgraded to business class room. They acted like it would be amazing but it is what it is would expect out of any hotel room. I would be afraid to see what the regular rooms look like. The spa was disappointing. Hot tub was extremely small. Like one person small though it said it could seat 5. Also disappointing to see that you needed a swim cap for the pool. Really? Felt that was unnecessary. But location was great and staff were friendly.
Dear Danielle, Thank you for sharing your feedback with us. We’re pleased that you enjoyed our convenient location and found our staff friendly. However, we’re sorry to hear that your room upgrade and spa experience did not meet your expectations. We aim to provide our guests with a memorable stay, and it's disappointing to learn that we fell short in these areas. Regarding the swim cap requirement, we understand it may have been an inconvenience. However, this is due to local legislation that applies to all public pools in the area, and it's in place to ensure the highest standards of hygiene for all guests. We truly value your feedback and will use it to improve our services. We hope to have the opportunity to welcome you back and provide a stay that better meets your expectations. Warm regards, Nicole Braun The Galmont Team
Fantastic experience: Didn't stay at this hotel But visited it Seems very nice Clean good service Nice seating area outside Great location Must stay to check out the spa
Good day Maria, Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback on our services and facilities. It goes a long way into helping us improve our services and facilities. We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm Regards, Nicole Braun Rooms Division Manager
Fantastic experience: Brilliant hotel staff are amazing. Wheelchair friendly environment and friendly service.
Good day Rhona, Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback on our services and facilities. It goes a long way into helping us improve our services and facilities. We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm Regards, Nicole Braun Rooms Division Manager
Fantastic experience: Went to the Galmont Hotel & Spa after the Galway races on the Friday night. It was a very enjoyable experience compared to previous years. There were plenty of bars to get drink and there was no over crowding. Cathal at reception was very accommodating to my questions and was very professional towards me and others at the hotel.
Good day Aine, Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback on our services and facilities. It goes a long way into helping us improve our services and facilities. We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm Regards, Nicole Braun Rooms Division Manager
Negative experience: The worst hotel I have ever stayed at. Went out to dinner the first night and came back and door was open. The room temperature was terrible. The ventilation shut off when you are not in the room and takes at least an hour to cool down to a comfortable temperature I ask to speak with the GM and he either was not there or unavailable and never reached out. I asked for his email address and phone number and they could not find it to give me it Tom Q
Dear Tom, Thank you for sharing your feedback with us. I sincerely apologize for the issues you experienced during your stay, particularly with the room security and temperature control. Your experience does not reflect the high standards we strive to maintain at The Galmont Hotel & Spa. I understand your frustration with not being able to speak with our General Manager during your stay. As I mentioned in my email shortly after your departure, our GM was not available at that moment, but I assure you that your concerns have been taken very seriously. We have taken immediate steps to address the security and ventilation issues you highlighted. Our General Manager will be reaching out to you personally to discuss your experience in more detail and to ensure that we can make things right. We appreciate your feedback as it helps us improve our services. Please do not hesitate to respond to my email if you have any further questions or concerns. Warm regards, Nicole Braun The Galmont Team
Positive experience: Very good place to stay. Luxury rooms, such a safe hotel to visit. Overall 10/10 stay
Good day Gabriel, Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback on our services and facilities. It goes a long way into helping us improve our services and facilities. We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm Regards, Nicole Braun Rooms Division Manager
Fantastic experience: Spirit One Spa Staff warm, friendly and helpful. Therapist Nadine was wonderful throughout my Ultimate Spa Experience package. Spent some time in thermal suite and relaxation area. Both were very beneficial before and after treatment. Highly recommend Nadine and staff.
Good day Marian, Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. We would greatly appreciate if you would help us spread the word of The Galmont Hotel & Spa, by copying the below link and leaving us a few words on TripAdvisor. https://www.tripadvisor.ie/UserReviewEdit-g186609-d226394-The_Galmont_Hotel_Spa-Galway_County_Galway_Western_Ireland.html Please may we ask that you mention Nadine's name on the review as we know it would mean the world to her. We look forward to welcoming you back to the hotel in the near future. Warm regards, Nicole Braun Rooms Division Manager
Fantastic experience: Excellent location in Galway with plenty of convenient underground parking. Just a short walk to all the pedestrian areas of city center. We had dinner at the lounge and they had a nice menu
Negative experience: Decent physical hotel, though lots of tiles everywhere, so you every movement by every wheelie bin. Service disappointing; receptionist nice and professional, bar staff curt and left us standing a long time with no acknowledgment. Suits families with young kids, of which there are many.
Positive experience: Great hotel conveniently located within walking distance of the train station & a nice walk to town. Loved the ice machine & water dispenser in the hallway. It even had sparkling water!! Outdoor hot tub was a nice touch. Our room came with breakfast which was incredible as well. So many offerings & choices. The only complaint is that the room was very hot, air conditioning did not work.
Positive experience: Nice hotel with spacious rooms but overwhelmed during bigger events (like GIAF), room service for a bottle of wine would be 90 minutes. Spa separated from the hotel even if booked on the same website
Positive experience: Just back from a one nite stay in the galmont. Beautiful hotel, but the rooms were ok. I did not like the bathroom. It could've done with a severe refurbishment. Definitely needs to be modernised. Very small and none of the little bits you'd expect from a 4 star hotel. Our room was a good walk from the reception, bit of a maze. The beds were comfy but the pillows were way too soft. They just deflated when we lay on them. It was also extremely warm that nite , there was an air conditioner but it stopped working after a certain time which I thought was stupid. It was a nice stay but I'd probably stay somewhere else in future.
Positive experience: We received exceptional service and they helped to make a birthday extra special. The location is a bit out of the way from where we wanted to be. The rooms are adequate although a bit dated.
Good day Jennifer, Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback on our services and facilities. It goes a long way into helping us improve our services and facilities. We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm Regards, Nicole Braun Rooms Division Manager
Positive experience: Great location in city center and within a 5 minute walk from the Galway Ceannt train station and literally across the street from the Coach Station. Easy access to many stores and restaurants. Rooms were modern but the carpet was a bit dirty. Bathrooms need attention as both the sink drain and bathtub drains were clogged. Not a ton of amenities in the room but they provide slippers and a bath robe for the “business class” rooms. Odd numbered rooms along road with a view of the water. At times can be a little noisy with traffic. Breakfast service starts at 7am so not convenient for the early departures. Gym is somewhat removed from the main part of the hotel and accessible either 1st floor or ground level. You have to walk outside to get there.
Good day Alan, Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback on our services and facilities. It goes a long way into helping us improve our services and facilities. We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm Regards, Nicole Braun Rooms Division Manager
Fantastic experience: I can only recommend this hotel. From service at the reception To the nice room and hotel facilities To the location to the inner city, yet not directly inside Convenient parking Just a great pick for a stay in Galway
Good day Eyal, Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback on our services and facilities. It goes a long way into helping us improve our services and facilities. We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm Regards, Nicole Braun Rooms Division Manager
Positive experience: Would not consider this a 4-star hotel after staying there for 3 nights in July, 2024. There was no coffee machine in the room, and it was difficult getting ahold of room service. On many occasions, no one answered our phone calls for coffee, laundry service, or extra towels. My husband had to go to the lobby or the restaurant to get what we needed. The lighting in the room was very dim, and the dark walls added to the dreary atmosphere. Our bathroom had a totally useless bathtub, and the bathroom door wouldn't stay open, which was annoying given the small size of the bathroom. The final insult was discovering a spider on the bathroom ceiling when I was taking a shower in the bathtub. I am being generous in giving this hotel an overall 3-star rating, and would not stay there again.
Good day Mary, Thank you for taking the time to share your feedback with us. We sincerely apologize that your stay did not meet your expectations and appreciate the opportunity to address your concerns. Firstly, we regret that the lack of a coffee machine in your room and the difficulties in reaching room service caused inconvenience during your stay. This is certainly not the level of service we strive to provide. We are currently reviewing our room service protocols to ensure that our guests receive timely assistance. We are sorry to hear that the lighting in your room and the room's decor contributed to a less than pleasant atmosphere. Your feedback is valuable, and we will consider it as we make future improvements to our rooms. Regarding the bathroom issues, we apologize for the inconvenience caused by the bathtub and the bathroom door. We will have our maintenance team inspect these areas to ensure that they are up to standard. Additionally, we deeply regret the unwelcome encounter with a spider. Cleanliness and comfort are top priorities for us, and we will address this with our housekeeping team immediately. Thank you for your candid review and for rating us. Your comments will help us improve our services and facilities. We hope you will reconsider staying with us again in the future so we can provide you with a much better experience. Warm regards, Nicole Braun Rooms Division Manager
Positive experience: We checked in on Monday afternoon and were very much looking forward to our one night stay as we had heard great reports about the hotel. Initially, everything was good. The young man who checked us in was very professional and polite. The reception area is fabulous with comfortable seating and elegant decor. We went up to our room and it was sufficient. The bed was large and comfortable while the room was clean and spacious. The bathroom, however, was terrible. It was equipped for people with physical difficulties and not appropriate for a 6'2" man. The shower was very low, and I had to hold it while using. It was a kind of wet room job but the curtain didn't reach the floor so the whole floor outside the shower got soaked also. These facilities aren't for people with special needs, which wasn't the case with us. We went out on the town for some dinner and a ramble, returned to the hotel later for a few drinks in the bar. There were four tables littered with empty glasses and wrappers, which the waiting staff continuously walked past for well over an hour before cleaning them off. When I first went to the bar to get two pints I was server by a very nice young lad but after that I was left waiting on a few occasions by another guy who seemed more interested in his phone. If you like to drink Guinness then visit one of the many bars I the city which serve a lovely pint as the pint in the hotel is very bad. Also, when he did notice me, he was less than polite and bordered on rude. It wasn't that busy so I was disappointed I had to stand waiting for so long while he checked his socials. Overall the stay in the Galmont was good, but good is not the price point for this hotel so the standards need to improve.
Dear Joe, Thank you for taking the time to share your feedback about your recent stay with us at The Galmont. We appreciate both your positive comments and constructive criticism as they help us improve our services. We are delighted to hear that your check-in experience was pleasant and that you enjoyed the comfort and cleanliness of your room, as well as the elegant decor of our reception area. Your kind words about our staff’s professionalism are greatly appreciated. We apologize for the inconvenience you experienced with the bathroom facilities. Our intention is to ensure every guest feels comfortable, and we regret that the setup of your bathroom did not meet your expectations. Your feedback will be shared with our management team to ensure we provide appropriate accommodations for all our guests. We are also sorry to hear about the issues you encountered in our bar area. The cleanliness and attentiveness of our staff are paramount, and it is disappointing to learn that this was not reflected during your visit. We will address this matter with our team to prevent such occurrences in the future. Additionally, your comments about the quality of the service and the Guinness served will be investigated to ensure we maintain the high standards we strive for. We truly value your feedback and will use it to improve our guest experience. We hope you will give us another opportunity to provide you with the exceptional stay that we are known for. Please do not hesitate to reach out to us directly if you decide to visit again, and we will ensure your stay is nothing short of excellent. Thank you once again for your review. Warm regards, Nicole Braun Rooms Division Manager
Negative experience: Unfortunately The Galmont is a case of so-called "luxury-washing"; meaning, it's nothing but crap of poor quality wrapped in a gold paper. The Galmont presents itself to be luxurious and modern - and certainly makes an impression when you enter the building and walk towards the reception. However, on your way to your room you soon realise it's all a farce. The journey from the reception to my room took me five minutes of overcoming the labyrinthian depths of the hotel, and with each passage to the next hall the building became only older. Finally as I made it to my room, there was nothing but disappointment. Yes, the room was spacious and the bed comfortable. But I've seen better interiors in two-star hotels. My room had a weird vibe of a basement. It was awfully cold in there, especially at night, and everything was old. The furniture creaked and made noises. There was a very strange smell of rot in the air and no air flow, so I had to keep the windows open all the time, even when it was cold. The supplies were just poor - two types of soap that are supposed to satisfy you, one sachet of coffee per person, and tall strange glasses instead of mugs. All of that for 270-300 euro per night, isn't that disgraceful? Galmont, do better.
Good day Maria, Thank you for taking the time to share your detailed feedback. We deeply regret that your experience at The Galmont Hotel & Spa did not meet your expectations. We apologise for any inconvenience caused by the layout of the hotel and the condition of your room. It's disappointing to hear that despite the initial impression, the journey to your room and the room itself fell short. We take your comments about the room's atmosphere, temperature, and smell very seriously and will be addressing these issues with our maintenance and housekeeping teams immediately. We are also sorry to hear that the amenities did not meet your expectations. We aim to provide a luxurious experience and it is clear we did not achieve this during your stay. We will review the quality and quantity of the supplies provided to ensure they are up to the standard that our guests deserve. Your feedback is invaluable in helping us improve. We hope you might reconsider staying with us again in the future so we can provide you with a truly exceptional experience. Thank you again for your honest review. Best regards, Nicole Braun Rooms Division Manager
Negative experience: Service was nice and the place is clean. My disappointment was in the hours they keep. Nothing is open until 7am. For work or vacation, I’d prefer to be able to use the gym or have a cup of coffee before the day. Unfortunately everything is locked up and unavailable until 7. For my family, this has been a poor fit for our Ireland vacation. The room sizes are on the smaller side, and I’d prefer not to wake everyone, yet there was nothing available without going into town, a 10-15 minute walk away.
Good day D&S, Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback on our services and facilities. It goes a long way into helping us improve our services and facilities. We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm Regards, Nicole Braun Rooms Division Manager
Positive experience: The hotel is amazing and will located PROS: - very nice location, few mints walking to downtown. - very classic room, but it was good. - car park cost for 12€ - great lobby - friendly staff CONS: - towels a bit old. - some areas in the hotel needs to be renovated.
Good day Khaled, Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback on our services and facilities. It goes a long way into helping us improve our services and facilities. We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm Regards, Nicole Braun Rooms Division Manager
Positive experience: Bathrooms need updating but the rooms were clean and comfortable. Access to the Thermal Spa (reduced fee for hotel guests)was a nice surprise.
Good day Renee, Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback on our services and facilities. It goes a long way into helping us improve our services and facilities. We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm Regards, Nicole Braun Rooms Division Manager
Fantastic experience: A group of 8 of us stayed at The Galmont Hotel & Spa on the nights of Tuesday, June 18, and Wednesday, June 19, 2024, taking up four rooms total. Absolutely beautiful rooms! Cait (forgive if the spelling is incorrect) greeted me and made ALL THE DIFFERENCE with her warm, caring personality! She truly made us feel welcome and is a gem!! She went over and above to get us settled, even giving some upgrades. The rooms themselves were so nice, with lots of space and a bathroom with both a shower and a tub. Truly recommend this hotel!
Good day Mary Kay, Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback on our services and facilities. It goes a long way into helping us improve our services and facilities. We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm Regards, Nicole Braun Rooms Division Manager
Fantastic experience: The weekend a group of us had in the Galmont hotel has been the best hotel we were ever in, Wonderful experience, everything perfect from the staffs at reception to the staff in the Dining room, they were so pleasant and couldn’t do enough for you, The breakfast also well prepared and nicely set our, no complaints there either, The hotel was nicely convenient to shops,Pubs and also Eyre square, Looking forward to a return visit in the near future,
Good day Clare, Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback on our services and facilities. It goes a long way into helping us improve our services and facilities. We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm Regards, Nicole Braun Rooms Division Manager
Fantastic experience: My husband and I stayed here for 2 nights in May. We absolutely loved this hotel. The front desk staff were very helpful and friendly. The rooms were very clean and spacious. The walk to eyre square was pretty and only about 10 mins. This hotel also has an amazing pool and spa area that was great to use after a long day of trekking. The parking was easy to acess. The views around the hotel and the grounds are very pretty as well. I would reccomend this hotel! I can't wait to stay here again.
Good day Adam, Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback on our services and facilities. It goes a long way into helping us improve our services and facilities. We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm Regards, Nicole Braun Rooms Division Manager
Positive experience: WiFi completely unusable. Nice room, but arrived to shower soap dispenser being empty,. Housekeeping didn't replace extra towels and dirtied a pillow. Laundry staples tags to your tags and had to rip mine to get it out. Room service two dishes were great, one was incredibly bland. Just very mixed experience over all, but I'm not sure there's anywhere better here either.
Dear Matt, Thank you for sharing your feedback with us. We're sorry to hear about the challenges you encountered during your recent stay. Please accept our sincere apologies for the issues with the WiFi, empty soap dispenser, housekeeping oversight, and the inconvenience with the laundry service. This does not meet the standards we strive to uphold. Your comments regarding the room service dishes have been noted as well, and we appreciate your honest feedback on this matter. We value your insights as they help us to continually improve our services. Rest assured, we are addressing these issues with our team to prevent recurrence. If your travels bring you back to the area, we hope to have the opportunity to welcome you again and provide you with a much-improved experience. Best regards, Nicole Braun Rooms Division Manager
Positive experience: We recently stayed at the Galmont Hotel in Galway and had a generally positive experience. The hotel boasts a very good location, conveniently close to the city center. The breakfast was excellent, with a wide variety of options to start the day. Our room was comfortable and clean, and the room service was impeccable. The reception staff were friendly and responsive, always ready to assist with a smile. The hotel is easy to locate, and the parking garage is spacious, making parking a breeze. We especially appreciated the electric car charger from easygo, which was simple to use and provided a fast 22kW charge. However, we were puzzled as to why only one elevator was operational for three days in a four-star hotel. Normally, we would expect such an issue to be resolved more promptly. Unfortunately, our experience at the bar was less than satisfactory. The bar service was poor; they ran out of local whiskeys, requiring multiple trips by the bartender to check availability. Also there was no Guiness 0% available only a Heineken or Corona. On one occasion, they brought the wrong gin. Additionally, while we could eat at the bar one evening, we were directed to a nearby area the next night, which was inconvenient. On a positive note, the food itself was great. We enjoyed our dinners at the hotel every night, and the quality of the meals was consistently high.
Dear Michael, Thank you for taking the time to share your detailed feedback about your recent stay at The Galmont Hotel. We are delighted to hear that you enjoyed many aspects of your visit, including our convenient location, excellent breakfast, comfortable and clean room, and the friendly and responsive service from our reception staff. We are also glad that you found our parking facilities and the electric car charger to be convenient and efficient. However, we sincerely apologize for the inconveniences you experienced during your stay. The issue with the elevator is certainly not up to our usual standards, and we regret that it was not resolved more promptly. We understand how frustrating this must have been and appreciate your patience. We are also sorry to hear about your less-than-satisfactory experience at our bar. It is disappointing to learn that we ran out of local whiskeys and that the service did not meet your expectations. We will address these concerns with our bar team to ensure better stock management and service consistency. Your feedback about the drink availability and seating arrangements has been noted, and we will work to improve these areas. On a positive note, we are pleased that you enjoyed the quality of our meals each night. Your kind words about the food will be shared with our culinary team. We appreciate your constructive feedback as it helps us to improve our services and provide a better experience for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Best regards, Nicole Braun Rooms Division Manager
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